Simplify360 Features
What are the features of Simplify360?
Process
- Mentions
- Tickets
- Macros
Channels
- Social
- Live Chat
- Phone
- Text
Insight
- Surveys
- Reporting
- Visitor Activity
- Help Desk
Generative AI
- AI Text Generation
- AI Text Summarization
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Process
Mentions | Scours various channels for brand mentions to proactively seek reparative communications. 16 reviewers of Simplify360 have provided feedback on this feature. | 82% (Based on 16 reviews) | |
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 16 Simplify360 reviews. | 86% (Based on 16 reviews) | |
Macros | Allows administrators to create templated responses to frequently asked questions. 15 reviewers of Simplify360 have provided feedback on this feature. | 84% (Based on 15 reviews) |
Channels
Based on 16 Simplify360 reviews. Ability to connect agents with customers through Live Chat.
| 88% (Based on 16 reviews) | ||
Social | Based on 14 Simplify360 reviews. Connects employees with customers through a social media solution. | 81% (Based on 14 reviews) | |
Live Chat | Based on 13 Simplify360 reviews. Ability to connect agents with customers through email.
| 82% (Based on 13 reviews) | |
Phone | Connects employees with customers through a calling solution. 13 reviewers of Simplify360 have provided feedback on this feature. | 77% (Based on 13 reviews) | |
Text | Based on 14 Simplify360 reviews. Ability to connect agents with customers through text message solution.
| 81% (Based on 14 reviews) |
Insight
Surveys | Provides opportunity for customers to give feedback through a survey. 13 reviewers of Simplify360 have provided feedback on this feature. | 88% (Based on 13 reviews) | |
Reporting | Enables administrators to create customized reports reflecting customer satisfaction. 14 reviewers of Simplify360 have provided feedback on this feature. | 83% (Based on 14 reviews) | |
Visitor Activity | Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 15 reviewers of Simplify360 have provided feedback on this feature. | 80% (Based on 15 reviews) | |
Help Desk | Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. This feature was mentioned in 14 Simplify360 reviews. | 77% (Based on 14 reviews) |
Monitoring & Listening
Social Measurement | Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. | Not enough data | |
Influencer Identification | Identifies who is talking about your brand along with their influence over social communities. | Not enough data | |
Brand Monitoring | Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. | Not enough data | |
Keyword Tracking | Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked. | Not enough data | |
Trend Analysis | Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. | Not enough data | |
Competitor Analysis | Allows users to monitor conversations about competitors and measure performance against them. | Not enough data |
Data Management & Analysis
Sentiment Analysis | Determines whether mentions of your brand are positive, negative or neutral. | Not enough data | |
Social Reporting | Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. | Not enough data | |
Alerts and Notifications | Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. | Not enough data | |
Advanced Data Filtering | Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data. | Not enough data |
Generative AI
AI Text Generation | As reported in 13 Simplify360 reviews. Allows users to generate text based on a text prompt. | 81% (Based on 13 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 13 reviewers of Simplify360 have provided feedback on this feature. | 86% (Based on 13 reviews) |
