A great team to work with - they provide a lot of support and attention (weekly calls, slack channel) and they respond in a timely manner. We have had lots of new members join the team and they have worked closely with us to make sure the team has received the necessary training. They are also very hands on and willing to come up with product solutions for unique campaigns. Review collected by and hosted on G2.com.
They're working on this, but right now the result feature does not let you select specific dates as the attribution window. It also is somewhat tough to understand the complete customer journey because all of our flows live separately. Review collected by and hosted on G2.com.
263 out of 264 Total Reviews for Simon Data
Overall Review Sentiment for Simon Data
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Easy to train and teach other employees. Review collected by and hosted on G2.com.
Would love added features. I would love to be able to adjust a send date of a recurring campaign if our marketing team decides it needs to go out on a different day. I would also love to see a skip refresh button for if there is a delay and something needs to go out we could push it on our own so we don't have to have the support team by-pass the refresh for us. Review collected by and hosted on G2.com.
Smooth UI experience, Simon is one of the best platforms I used, it is a complex platform but really easy to use and understand what should I do
And the tech support is really quick and nice, they are not reply like a machine, they do look into your issue and try their best to help you Review collected by and hosted on G2.com.
The zoom in/out using trackpad is really hard to use, hope they could change it to normal Review collected by and hosted on G2.com.
The unifcation of the customer data on one platofrm, data lakes for scalibility, connectivity with third parties, customer journeys, SMS and Paid Media, and Mail capabilities. They also have a wonderful support staff in case you need assistance. Plus data intergation is simple and can be done in many ways including real time. Review collected by and hosted on G2.com.
I'm not too fond of jinja code but do like that you have a generator. Review collected by and hosted on G2.com.
user journeys, SMS and paid media, and mail are all built into a single platform. Need help? Their customer service is great. It's easy and quick to ask questions of data. Review collected by and hosted on G2.com.
Our biggest issue is the trip planner. Great that Simon acknowledges this, and they'll modify this functionality in the coming months. Review collected by and hosted on G2.com.
There are a decent amount of nice features that Simon Data has over other ESPs, such as when you click on a part of the email design, it will jump you to that specific line of code for you to edit. The Simon team is also there to help with tasks such as auditing existing journeys and campaigns to make sure it's optimized within Simon, etc. Review collected by and hosted on G2.com.
There are a lot of unknown and undocumented issues that you may run into where even the Simon team is not sure of what is causing them.
There also isn't necessarily a Simon Data "academy" for new users to learn, although there are some website pages that are supposed to help you get the gist of the product. Instead, the Simon team will probably schedule time to demo different product features. Review collected by and hosted on G2.com.
The best thing about the Simon team is that they are always able to come up with a solution to any issue we find. The Simon team also consistently responds to any questions we have in a timely manner. They are always looking to improve our experience with the platform and have helped us to more efficiently segment our email contacts. Review collected by and hosted on G2.com.
The journey builder is a place where we find the most friction. Luckily, this is something Simon is aware of and they are revamping this feature in the coming months. Review collected by and hosted on G2.com.
My favorite part about Simon Data is the seamless integration with Google Ads. The product allows frequent updating of my first-party data, which has advanced my data strategy and allowed me to improve my audience funneling systems without unnecessary work and extra steps. It has been quick and easy and served all of my needs! Review collected by and hosted on G2.com.
I can't think of any major downsides! The product functions in exactly the way that I had hoped it would. It has streamlined my audience data integration to my marketing channels. Review collected by and hosted on G2.com.
the UI is pretty intuitive, I'm new to the platform and don't have a lot of trouble moving around to find the right datasets, mostly use it for the data so that's the scoper of my experience. Review collected by and hosted on G2.com.
Though the platform is intuitive, I havn't done my research but haven't found a great setup program that gets you up and running/up to speed with how the platform works and just ease the learning curve required for someone who doesn't know anything prior. Review collected by and hosted on G2.com.
One of the main features of Simon Data is its ability to integrate with different data sources, this allows the creation of personalized email campaigns, and also offers great analytics and reporting features Review collected by and hosted on G2.com.
It would be great to have the ability to include more than one segment in the flow builder, so you can include more contacts based on existing segments, and also improve the search options on the content page as is on the flow page Review collected by and hosted on G2.com.
Simon Data allows us to easily build audience segmentation from our database and create datasets for usage across end-channels (i.e. email distribution, Sales outreach, Paid Media, surveys, etc.) Review collected by and hosted on G2.com.
The only pain points we have with Simon Data is the data refreshes and lag time. Rather than build and push datasets in real team, we are sometimes delayed by waiting for the scheduled times that the data syncs. Review collected by and hosted on G2.com.
