Sift Pros and Cons

It is easy to navigate and easy to learn. It helps us to filter out the content and do a mass work , therby reducing the time. It is very useful in customer support and helping in integrating Review collected by and hosted on G2.com.

Can input some other stuffs in filteration Review collected by and hosted on G2.com.

It's able to provide an information with the customer how risky it is. Review collected by and hosted on G2.com.

There are some accounts who doesn't have a strong proof that the current account is connected to them. Review collected by and hosted on G2.com.

It can detect other account that needs to be reviewed for fraud and to ease the search on the high risk accnt. Review collected by and hosted on G2.com.

Downsides are the vague details of the account that is being detected and especially same name. Review collected by and hosted on G2.com.

We use SIFT a couple of years, it brought our fraud to nearly non-exsitence, what is great, Ease of use is ok from a technical point of view, we can setup lot of different things that we use to prevent and fight fraud. Lot of settings are trial and error. Review collected by and hosted on G2.com.

What we do not like and what worries us, is the fact our whole customer base is getting to a score of 100, according to SIFT all our customers are fraudsters, it does not take long before we cannot use the scoring system anymore. Review collected by and hosted on G2.com.

Its very practical and its kind a good to use Review collected by and hosted on G2.com.

Nothing to speak about. Its actually good no hard comments. Review collected by and hosted on G2.com.

Using Sift as one of our tools greatly enhances our fraud prevention efforts. It allows us to detect potential linked accounts and identify emerging fraud patterns through IP addresses as well as device fingerprints. For example, I managed a case where there were no hardlinked accounts visible in the customer’s profile. However, when I accessed Sift, I discovered numerous accounts with stolen information. This insight allowed me to decline the transaction and suspend the account effectively. Review collected by and hosted on G2.com.

One challenge I've encountered with Sift is the device details; sometimes it doesn’t specify the exact device used by the customer. However, this is the only limitation I’ve identified with the system so far. Review collected by and hosted on G2.com.

The best things about SIFT is that its very user centric and friendly. The dashboard provides all the information that you would be looking for in one glance, the payment protection tab gives very detailed insights into each transaction, and the summary of stats is also very useful to see if we need to dig deeper into the transaction set. Review collected by and hosted on G2.com.

Nothing to be disliked at the moment, It is covering all our usecases for fraud prevention in a very swift manner, no complaints at all for now. Review collected by and hosted on G2.com.

Sift is a valuable tool for all industries, including Business Process Outsourcing. As a representative with extensive customer service experience, I can confidently state that our team consistently performs at a high level by effectively addressing any issues or obstacles customers may encounter while using the app or making a purchase. Review collected by and hosted on G2.com.

As of now, I don't see any dislikes about Sift as it helps me to do my work easily. We use it every day for customer support. The implementation is always updated daily; never in my career have I been unable to use it. It is so easy to integrate one thing with another, such as systems or services. Review collected by and hosted on G2.com.

Sift really helps us on our account reviews specially when identifying if our customers are providing correct information or details Review collected by and hosted on G2.com.

I dont have an idea on how shift will get the updated information of the person but there is one time that customer already update their details morethan 6months ago but shift information shows the old details of the person Review collected by and hosted on G2.com.

It helps with my investigation of fraud claims submitted. I use this every time for every scenario that I come across. Review collected by and hosted on G2.com.

I would probably say the interface of it. I know that the app got a revamp some months back, but it still no appealing at times and is sometimes confusing to go to other tabs. Review collected by and hosted on G2.com.