Shortcut Reviews & Product Details

Our team were long time users of Pivotal Tracker (> 10 years). With their announcment to close down, we started looking for replacements. Shortcut was one of the top 3 we looked into. Ultimately, Shortcut's customization, modern look, and the phenomenal team behind it all was the driving factor which made our decision easy.

We were able to import all of our legacy story data from Pivotal Tracker. In total over 14,000 stories, including comments and screenshots were imported into Shortcut. After the import, our team has had an easy time picking up and using Shortcut. Everyone is impressed by the things we can do from story management to reporting. We even have users on our team who refused to use Pivotal Tracker signed up and using Shortcut because of how much better it is!

Overall I highly recommend Shortcut to any team, big or small, looking for a project management tool! Review collected by and hosted on G2.com.

On an overall basis? NOTHING! If I had to pick something, then I would say we are currently in need of some different types of reporting. Less reporting that shows TIME spent on completing stories and more reporting which shows the WHAT has a owner or team spent their time completing across epics, etc. This is something we are able to accomplish right now ourselves because of the extensive search and export functionality built into Shortcut, BUT we have also communicated this need to the Shortcut team, and they are already taking our feedback into account for a future change! Review collected by and hosted on G2.com.

Manage user stories in a better way. Very easy to use and I can run the scrum without opening the stories. Review collected by and hosted on G2.com.

Sometimes the changes will not reflect immediately if any epic or space is updated. Review collected by and hosted on G2.com.

Shortcut tickets it forces me to think clearly about my tasks and summarise them in a neat understandable way. So Shorcut becomes my to-do list and it clears out what exactly needs to be done.

Since Shortcut is interactive, the client/user can see my interpretation of the task/problem and either add comments to clarify or change where necessary. The tasks in every story helps immensely to estimate the story and also helps to manage expectations on when this will be completed.

The filters help to isolate each developer/analysts stories and we are able to arrange it in "swim lanes" and use it as it is for our Scrumboard. Thus Shortcut integrates seemlessly with our Scrum process.

I use Shortcut every day and when one story is blocked temporarily I can easily see which Story is next in line. I was able to easily implement Shortcut as my main and only Scrum tool.

Since the Stories as neatly defined I can prioritise easily and the client/user can easily see the priorities. This records and supports the Customer without me having to constantly feed back in emails, making Customer Support seamless and automated. Review collected by and hosted on G2.com.

I want to add the time (in hours and minutes) that I spend on a storie - like a timesheet/timetracker Review collected by and hosted on G2.com.

- It's simple and eays to esase.

- The ergonomy's interface is LEAN with no useless functions.

- The App is fast and efficient (when you make a change, it impacts the search results immediately - not the cas for example with JIRA).

- You don't need a lot of time to learn how to use in the everyday backlog.

- The design is nice and modern, not as some big App (which does arouse envy to use it). Review collected by and hosted on G2.com.

Maybe, some dashboards are not so usefull... I rarely use them since we don't have any use case for them.

The design layout of the roadmap could be better... more interactive in any case : for example, it could be useful to be able to visualize the hierarchy tree (by project / milestone - epic - story or by date / iteration / year - month - week) with some clicks directly on an element of the roamap - same principe of the hierarchy drilling used by business intelligence tool as PowerBI ... Review collected by and hosted on G2.com.

It's centred around how software is written today but flexible enough to not dictate how your team should work. I've used it with a more scrum oriented workflow and a more kanban workflow, and coordinating between technical and non-technical teams, and I found it worked well.

We used the git integration and I found that super helpful. I've generally found it pretty easy to use both for daily use and on a side project.

Note:

- In the "things to consider" section below it lists "ease of implementation" and I'm not sure how that's different from ease of use, but if it means how easy it is to set up your organization the way you want, I've found it good. Review collected by and hosted on G2.com.

There are a lot of knobs and options that are helpful when the organization is big enough and the needs complex enough, but when you just have a few devs on something, some of the details and repetition can be more distracting than useful -- eg. the distinction between "technical area,", "skill set" and "product area" can be redundant, even when you might want to distinguish between eg. front end and back end teams.

It would be handy if the milestones feature could be available for the free tier. I realize you want to keep the more "enterprise" features for paying customers, but for bootstrapping a little project that may or may not grow, just the ability to have milestones like MVP, soft launch etc. can help get you to the "ok now this is a real product" stage. Review collected by and hosted on G2.com.

Easy to admin and setup, fast and clean UX, excellent APIs, great roadmap capabilities with support for objectives and key results. Great integrations with Github, Figma and more. Their support team is fantastic. It is a tool I use every day and it is a delight with every interaction. Review collected by and hosted on G2.com.

Wish they would release WIP limits. Also they need deeper support for custom fields (e.g. search) and support for additional filters like by state in their backlog view. Review collected by and hosted on G2.com.

It is simple, easy to use, and have great integration with github Review collected by and hosted on G2.com.

Nothing bad that we have experienced yet... Review collected by and hosted on G2.com.

Simplified UI compared to other similar softwares, that allow you to focus on what's important on your day-to-day tasks. Constant updates and improvements. Review collected by and hosted on G2.com.

Some updates take more time to fully roll-out. Epic dependencies is one of the things I know they are considering but I'm sitll waiting. Review collected by and hosted on G2.com.

Epics, stories, docs, mostly everything. Review collected by and hosted on G2.com.

Nothing in particular. One minor thing is when more than one user is editing the same docs and when you write a lot of things then it refreshes out of nowhere and I noticed that my updates were not added cause the changes was for the other person. Review collected by and hosted on G2.com.

The simplicity of the board together with many features present. Also it is very easy to integrate with third part apis like AI integrations or github helpers. Besides, any one that is new in the team can easily feel confortable right away due its simplicity. Review collected by and hosted on G2.com.

Shorcut could have a built-in wiki and a place to host documentation files Review collected by and hosted on G2.com.