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ShopWorks Reviews & Product Details

AN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about ShopWorks?

the system is easy to use pretty self explanatory Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

the system can sometimes be slow and can take more time Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

As HR we can easily access absence information Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

We're glad to hear that you find ShopWorks easy to use! We understand that system speed is important, and we are constantly working to improve performance. Thank you for your feedback!

ShopWorks Overview

What is ShopWorks?

ShopWorks is a robust and comprehensive Workforce Management Software powered by cutting-edge AI and Machine Learning. As a vital part of your best-of-breed solutions, ShopWorks is expertly designed to optimise your workforce, maximising revenue and automating management tasks. Experience the power of true automation, labour and cost optimisation, and efficient staff management that boosts engagement and drives bottom-line benefits. Trust ShopWorks to revolutionise your business, making it smarter, faster, and more efficient.

ShopWorks Details
Languages Supported
Arabic, Bulgarian, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Spanish, Chinese (Traditional)
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Product Description

Unleash the power of workforce optimisation and efficiency with ShopWorks AI-Powered Workforce Management Software. Tailored for businesses in retail, leisure, hospitality, warehousing, wholesale and healthcare sectors, our dynamic solution effortlessly manages your team across multiple locations. Experience measurable ROI as ShopWorks transcends traditional boundaries, optimising staffing to meet demand, saving money through unbeatable planning, and ensuring compliance with labour laws. With ShopWorks, you're not just managing your workforce - you're optimising it. Join the revolution in workforce management and take your business to new heights of productivity and profitability.


Seller Details
Year Founded
2009
HQ Location
London, UK
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

EG
Overview Provided by:

Recent ShopWorks Reviews

Melanie T.
MT
Melanie T.Mid-Market (51-1000 emp.)
3.5 out of 5
"Is generally good but has could have some useful pages to assist with annual leave requests ect"
how the rota looks on the management screen
AN
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"quick and simple"
the system is easy to use pretty self explanatory
DT
Daniel T.Enterprise (> 1000 emp.)
4.5 out of 5
"Excellent user interface"
Very inuitive interface, clear and effective. The use of HTML5 gives experience as if you were using an application
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ShopWorks Media

ShopWorks Demo - Employee Scheduling
Build your rotas with our automated AI Scheduling tool and save hours each week
ShopWorks Demo - Comprehensive Compliance
Comprehensive compliance checks against each rota
ShopWorks Demo - Time and Attendance App
Time and Attendance Punch-In App
ShopWorks Demo - Employee Self-Service App
Employees have access to an Employee Self-Service App that will allow them to view their schedules, request time off, accept shifts, check their pay and much more.
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Have you used ShopWorks before?
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24 out of 25 Total Reviews for ShopWorks

4.2 out of 5
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24 out of 25 Total Reviews for ShopWorks
4.2 out of 5
24 out of 25 Total Reviews for ShopWorks
4.2 out of 5

ShopWorks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ShopWorksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about ShopWorks?

Nice and concise allowing lots of data to be held in one place. Easy to buld rotas using different methods based on rota pattern. Data that can be produced from the reports have become essential in managing the staffing side of the business.

Interface is user friendly both on the managers dashboard and essentially on the staff portal Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

Could be helpful to be able to save a persons rota pattern against their name so if there is a change of role it makes it easier to alter the rotas. As a user with a casual contract and a permanent contract, there have been issues with holidays being in the wrong pots which can become very confusing for someone who is on it daily, so I dread to think what it is like for those who use it less frequently than myself. Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

N/A - issues are delt with by our Peoples team so no issue is being resolved for myself personally by Shopworks Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

Thank you for taking time out to review the platform. We appreciate all feedback and this will be passed on to the Product Teams for potential future releases of the ShopWorks Platform. We're glad to hear that you have been able to produce data essential to managing staff via the platform.

See how ShopWorks improved
Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about ShopWorks?

I think the colour selection is beautiful. It was promising Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

- is too manual , it doesn't carry foward holiday,

- when is a promotion doesn't calculate the AL properly, you can double book time, sick and shift creates 16 hours for example.

-the formulas are usually wrong at the back of the house

-customer service keeps changing

- So far I worked with this system 5 years we weren't able to use it to do our payroll.

- It never fully integrate

-made my job more heavy admin

-impossible to track lieu time properly Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

I don't see the benefits Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet expectations. We would like to get in touch, and want to assure you that the issues you've encountered can be resolved within our platform. Our dedicated support team is keen to work with you to resolve these concerns promptly. Since your review is anonymous, could you please email us directly to help@theshopworks.com so we can go through these with you? We're committed to ensuring the platform serves your needs effectively and improving your experience.

See how ShopWorks improved
DT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about ShopWorks?

Very inuitive interface, clear and effective. The use of HTML5 gives experience as if you were using an application Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

Can't see anything that is wrong, it does all we need. Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

The product allows us to see when staff clock ins / outs, how many holidays they have left and any sickness / leave taken. Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

Always great to see nothing being disliked about the SW Platform! Glad you found the user interface excellent and thank you for taking the time to leave a review!

See how ShopWorks improved
Nathan D.
ND
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ShopWorks?

Streamlines our staffing rotas throughout the company and gives our teams 24 access to their working time. In theory, this makes us more efficient. Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

JQewry holiday pot. This should be linked to individual rota patterns of which you're isolated to a single default rota. This doesn't work for shift workers and should have a limitless rota default. You can create a shift pattern of shift but these don't assign to individuals. This really should be your default rota week 1,2,3. The holiday pot then queries shift allocated from the calendar to auto-assign the hours needed for booking. Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

Time management Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

We're glad to hear that ShopWorks has streamlined your staffing rotas and provided 24/7 access for your teams. We appreciate your feedback about the holiday pot feature and will share it with our development team for consideration.

AN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about ShopWorks?

Is the easy way to create rota and managing the staff Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

the chance to create your own pattern and repeat the same one forever without keep the basic tags Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

communicate with the people about theyr rota Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

Thank you for leaving us a 5* review! Glad you have been finding it easy to use.

See how ShopWorks improved
AN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about ShopWorks?

Easy to creat rotas and easy to control holiday allowance Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

Not beiong able to export employees ourselves Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

Its helping us control a buiness thats open 24hrs and making sure we catch staff shortages Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

Thanks for the great review! It may be possible to export the information you need, but can depend on the bespoke configuration of each platform. If you would like further information please contact us by sending an email to help@theshopworks.com

See how ShopWorks improved
Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShopWorks?

The biometric time and attendance is very accurate and helps us ensure accurate payroll. The scheduling and the employee native app give us complete visibility across our locations Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

It will be useful to be able to add notes to rotas like you can on individual shifts. Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

It allows us to quickly schedule our staff and track the hours they work so that they are paid correctly. All our staff have access to the employee app and can see their shifts, how many hours they have worked, and request time off. Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

Thank you for the great review! We're always glad to hear the data being extracted is accurate and quick to obtain. We will pass on your idea of adding notes to the Rota page to out Product Team!

See how ShopWorks improved
lalla h.
LH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
Incentivized Review
What do you like best about ShopWorks?

Comprehensive and easy to use. clear and simple. Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

No downsides found yet. Self explanatory and easy to use even for the first time. Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

Makes rota more straightforward to understand and easy to edit. Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

Thank you for taking the time to leave us such a great review! We're really happy that you found the software simple and easy to use!

See how ShopWorks improved
Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShopWorks?

We produce an accurate payroll much quicker then ever before and we cut out buddy clocking and other waste. It just all works well for us.

It was a great improvement over our previous system Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

More of a road map request – maybe some more staff engagement tools and communications methods for our colleagues. Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

Making sure we have the right number of staff in the right place and paying the correct ammount for the hours worked. Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

We're thrilled to hear that ShopWorks has helped streamline your payroll process and eliminate buddy clocking! Your feedback on staff engagement tools is valuable, and we'll definitely consider it for future updates. Ensuring the right staffing levels and accurate pay is crucial, and we're glad ShopWorks is benefiting your operations. If you have any specific suggestions for enhancing staff engagement features, please feel free to share them with us. Thank you for choosing ShopWorks!

Verified User in Gambling & Casinos
UG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
Incentivized Review
What do you like best about ShopWorks?

It is clear and simple to use, and it has an option for staff accounts. It would be helpful if recent notifications regarding new requests were generated. Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

Reports in exel sheet format should be generated in a better format. Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

It keeps employee scheduling in an easy format, which improves the running of the business. Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

Thanks for your positive review! We're always keen to hear feedback from users as well as things that can be improved upon. With regards to recent notifications about new requests, this can vary based on the configuration of each platform. If you would like us to look into this for you please email us at help@theshopworks.com

See how ShopWorks improved