This platform has made it so easy to communicate with our customers. Thec customer support has been wonderful and they are alway available to answer any questions or concerns. They have a number of features that are really helpful, like the text communication, appoingment reminders, and the ability for our customers to pay online! Review collected by and hosted on G2.com.

The only, very minror, thing I would call out is I would like more diverse reporting options, but when I reached about about this the team said that they wold consider this suggestion when they make their next round of updates. Honestly, the reports are wonderful, it more about somethign specific our company could benifit by having. Review collected by and hosted on G2.com.

Very easy to keep track of sales, tracking inventory and communicating with customers. Review collected by and hosted on G2.com.

Cant send the same invoice to multiple people at once. It has to be sent one at a time. Review collected by and hosted on G2.com.

The easy access to keep things organized for the company Review collected by and hosted on G2.com.

Only feature is on mobile view it is very easily to mistakingly move a ticket into wrong column Review collected by and hosted on G2.com.

We use a I pad and check in customers in the parking lot. It's quick easy and makes our life easier. Review collected by and hosted on G2.com.

The labor guide, looking up accurate information, repair and quotes Review collected by and hosted on G2.com.

Ease of use and navigation. All controls are intuitive and tactile. Canned services are really helpful for our shop. Review collected by and hosted on G2.com.

At times the interface is slow to load. Additionally haven't seen any notable new features in years. Review collected by and hosted on G2.com.

So easy to use, very streamline and the billing and communication in this app is amazing. Review collected by and hosted on G2.com.

No complaints at all. I've been in this industry for 11 years and this is the best program I've ever used. Review collected by and hosted on G2.com.

I like how customizable ShopMonkey is. Easy to use, and cost effective Review collected by and hosted on G2.com.

The parts and inventory side can use some work to reduce some steps and make large invoices easier to close out Review collected by and hosted on G2.com.

We switched to Shopmonkey primarily due to efficiancy and ease of producing an estimate quickly.

The ability of the program to make adjustments is highly flexible, which allows our service team to move forward with confidence, knowing if there is a change required down the line.

Customer support is available! Any issues I have had have been addressed in a very timely manner. A few of the more sensitive issues regarding payments and refunds have that took longer were not only resolved but earned my trust with this company even more.

E-sign! Woo-hoo! This feature allows us to have a verified customer confirmation on file with such ease. Cannot say how much this is appreciated. Review collected by and hosted on G2.com.

The Purchase Orders could have more spots for information like order numbers, tracking numbers, date received, sales person etc. <-AMEN.

I would like the downloading of vendors from quickbooks to have selection options. Currently, it is all or none.

I would like the option to add a technician without paying for them as a user because our techs do not use the system.

I would benefit greatly with some more options in editing the users permissions. Review collected by and hosted on G2.com.

Very easy to use and it keeps good track of all work going on in the shop. Review collected by and hosted on G2.com.

There are times where customer service lacks. Too long to respond to issues. Review collected by and hosted on G2.com.

I absolutely love this program, I am learning more as we go. The team at Shop Monkey are always so helpful. You can schedule all your appointment and actually look at your appointments and then go look at your invoice/estimates with just one click. You can add new pricing matrix to fit your employee rate, customer rate, or any type of job. Anytime I have needed help finding something new on the program, I just start a chat and they always show me new stuff that I wasnt aware of at the time. You can also price compare and order parts through Shop Monkey. This is a great program to use, we love it! Review collected by and hosted on G2.com.

Honestly myself, I have not found anything that I dislike about the program. I thought that we couldnt adjust the pricing matrix so that would have been a dislike however that feature is available. Review collected by and hosted on G2.com.