Shopmonkey Reviews & Product Details

Shopmonkey is a cloud-based management solution specifically designed for automotive repair shops and service centers. This software aims to streamline operations, enhance customer interactions, and ultimately drive business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. Targeting automotive repair shop owners and managers, Shopmonkey addresses common challenges faced in the industry, such as managing appointments, tracking inventory, and maintaining customer relationships. The platform is particularly beneficial for small to medium-sized shops looking to modernize their operations without the complexity of traditional software solutions. With its user-friendly interface, Shopmonkey allows users to quickly adapt and utilize the system, minimizing the learning curve often associated with new software. Key features of Shopmonkey include appointment scheduling, invoicing, and inventory management, all designed to simplify day-to-day operations. The appointment scheduling feature allows shop owners to manage their calendars seamlessly, ensuring that they can accommodate customer requests without overbooking. The invoicing tool streamlines billing processes, enabling shops to generate and send invoices quickly, which enhances cash flow and reduces administrative burdens. Additionally, the inventory management system helps track parts and supplies, ensuring that shops maintain optimal stock levels and can quickly respond to customer needs. One of the standout benefits of Shopmonkey is its ability to foster better communication between shops and their customers. The platform includes features for sending automated reminders and updates, which helps keep customers informed about their vehicle's status. This proactive communication not only improves customer satisfaction but also builds trust, encouraging repeat business. Furthermore, Shopmonkey's reporting and analytics tools provide valuable insights into shop performance, helping owners make informed decisions to drive growth. Shopmonkey is a comprehensive solution tailored for the unique demands of automotive repair shops. By combining essential management tools with a focus on user experience, it empowers shop owners to work smarter, enhance service quality, and ultimately achieve greater success in a competitive market.

Product Website

Seller

Shopmonkey

Discussions

Shopmonkey Community

Languages Supported

English, Spanish

Overview by

Aileen Aquino

Pricing

Pricing provided by Shopmonkey.

Basic

$199.00

3 User Licenses Per Month

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Shopmonkey Integrations

(1)

Verified by Shopmonkey

Shopmonkey Media

All-in-one shop management software. The auto shop software that combines your hustle and craftsmanship with efficiency and profit.

Run your shop your way with a drag-and-drop workflow that helps you know the status of each job from start to finish.

Build professional digital estimates fast with built-in parts & labor looksups, license plate & VIN scan, canned services, and more.

Shopmonkey Demo - Customer communications: two-way text and email

Quickly connect with customers right from within Shopmonkey for seamless – and contactless – communication. Send digital estimates for virtual approval, invoices, photos, and more!

Streamline your payment processing, simplify accounting, and impress your customers with a modern payment experience that allows them to pay from anywhere. Use Buy Now, Pay Later to offer your customers the ability to pay for deferred services over time.

Shopmonkey Demo - Spanish language settings

Clear communication, built around your customers, less confusion, faster approvals and a better experience for everyone.

Shopmonkey, the all-in-one shop management solution designed to help auto repair shops thrive. Manage every part of your business in one place, from writing estimates and scheduling jobs to messaging customers, completing inspections, and

When your shop is organized, your team moves faster, nothing slips through the cracks, and you spend less time chasing details and more time turning wrenches. Freedom Autoworks keeps things running smoothly with Shopmonkey.

Shopmonkey’s DVIs help shops protect both their business and their customers with clear, visual documentation. Technicians can capture photos, add notes, and mark existing damage at check-in, creating transparency and trust from the start.

Getting estimates out fast is one of the biggest ways shops can win back time and build trust with customers. See how Shopmonkey makes this easy.

The solution for multi-location management | Tint World Success Story

Official Downloads

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A Buyer’s Guide to Shop Management Platforms

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Michael N.

Small-Business (50 or fewer emp.)

11/8/2023

"Shopmonkey streamlined our whole operation"

5/5

What do you like best about Shopmonkey?

We were able to integrate separate systems (Shop Management, CRM, inventory, merchant services, messaging) all into Shopmonkey. By canceling subscriptions to all of these separate services we're saving money and allow the shop to run smoother. Less bouncing between systems eliminates human error as well.

The email/SMS messaging with customers has been a HUGE benefit. Allowing our customers to authorize work and make payments with a few clicks rather than calling in has really streamlined our workflow.

Our staff are able to spend less time struggling with multiple applications on a daily basis and more facetime working with customers. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Migration from our old shop management system was a bit painful, but honestly that's more on our old service provider than Shopmonkey. SM has provided all the assistance and training we could ask for. Review collected by and hosted on G2.com.

Jeffrey G.

Small-Business (50 or fewer emp.)

11/8/2023

"Shop Monkey is amazing!"

5/5

What do you like best about Shopmonkey?

Shop Monkey has helped our performance shop quite a bit since we've started using it. It took us almost no time to learn and use in our shop, and when we had questions we got quick and accurate answers via their support system. Most of our jobs are time and materials based. With Shopmonkey we are able to keep an accurate log and charge the customer for the actual time spent with a log of where that time was spent. Our customers are happier and we are DEFINITELY happier with Shopmonkey. The Quickbooks integration works great and we are able to keep track of orders and build assemblies through Quickbooks. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The only problem we have with Shopmonkey is that we wish the time logs could easily trasfer to the invoice. We are doing it manually which works, and is worth it since we are able to charge more accurately for the tech's time spent on the car. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

It has given us the ability to keep track of our technician's times accurately so that we can charge the customer accordingly. We used to have to guess and underestimate the times for each job. It is also giving us the ability to communicate to the customer through text messages which customer's really like. Review collected by and hosted on G2.com.

Verified User in Maritime

Small-Business (50 or fewer emp.)

11/12/2024

"Shopmonkey offers good features for a good price"

4/5

What do you like best about Shopmonkey?

Shopmonkey keeps our shops invoices and work orders organized and easily accessible from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Shopmonkey 2.0 has been a little challenging adjusting to. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Glad Shopmonkey has been helpful! Thank you for the feedback.

Mary L.

Small-Business (50 or fewer emp.)

11/14/2023

"Valuable tool for Business!"

4.5/5

What do you like best about Shopmonkey?

There are a lot of features I like, The calendar is super easy to navigate and set up appointments for my customer. I also like the Texting aspect and the reminder appointments. Customer Support is always there to help which is a major factor for myself. We use it daily for our shop. It was super easy to intergrate quickbook with it too. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The thing I wish I could change would be not have it geared towars an auto shop. It would open more if we could customize it a bit more towards my business. There are several options I would add. one thing is When someone cancels and appointment, you have to creat another one you can remove the cancel from the entry Review collected by and hosted on G2.com.

Denise L.

Small-Business (50 or fewer emp.)

4/7/2022

"The peace of mind for your auto shop is SHOPMONKEY!"

5/5

What do you like best about Shopmonkey?

everything lol I love the ease of sending the estimates electronically. The customer can take their time, read what the technician recommended, look at pictures, etc... We get a lot of positive feedback from customers with the ease of use as well. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

I dislike this whole credit card dispute that customers can file with their credit cards and money gets taken from our account and the bank gets to decide. Review collected by and hosted on G2.com.

Recommendations to others considering Shopmonkey:

I recommend you get Shopmonkey! A customer took us to small court and we won, of course, due to the wonderful master tech we have but also coz everything was outlined in shop monkey, the estimates that were sent, the authorization we received via text from the customer.

Shopmonkey will increase your sales and decrease the frustration of going over EVERYTHING over the phone. They have the estimate visually and when you call them, they're already aware. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

services decline...since we've used Shopmonkey, we've noticed the increase in the authorization.

another problem is the no-show, with text/emails and reminders, customers are showing up. We noticed that our no shows have decreased as well. Review collected by and hosted on G2.com.

Greg R.

Service Manager

Small-Business (50 or fewer emp.)

5/23/2024

"ShopMonkey User for 2 Years"

3/5

What do you like best about Shopmonkey?

I like there link with stripe the payment completion process is very quick. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

I dislike the slowness of the system while converting an estimate to an invoice when there are multiple lines Review collected by and hosted on G2.com.

John S.

Owner

Small-Business (50 or fewer emp.)

3/19/2024

"Great platform, soon to be excellent!"

5/5

What do you like best about Shopmonkey?

Shop Monkey is very intuitive to use and well organized. Versitile for many different service type businesses with great inventory control and customer contact methods. The current 'version 1' is a bit slow but version 2 is around the corner with even more to offer and faster response time. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The current version 1 platfor is a bit slow and could do more. Review collected by and hosted on G2.com.

Juan D.

Business Owner

Small-Business (50 or fewer emp.)

5/22/2024

"Great tool"

5/5

What do you like best about Shopmonkey?

Easy to use and configure. Easy for my other techs to update information. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

It sometimes does run a bit slow. On rare occasions, it will freeze. Review collected by and hosted on G2.com.

Jay L.

Service Manager

Small-Business (50 or fewer emp.)

5/29/2024

"Amazing Tool! Great for Shops!"

5/5

What do you like best about Shopmonkey?

Shopmonkey helps you stay super organized! The workflow is amazing. Customers love the digital aspect of working with us. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The only downside is it not a sales platform. Review collected by and hosted on G2.com.

Kaylee N.

Small-Business (50 or fewer emp.)

3/19/2024

"Easy to use and understand!"

5/5

What do you like best about Shopmonkey?

I enjoy the convience of how everything is set up! Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

I have only been with my current employer for a month and have found nothing to dislike yet! Review collected by and hosted on G2.com.

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What is Shopmonkey used for?

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Ivey Gayles

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Last activity about 4 years ago

How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?

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