I really like the online digital experience that Shopmonkey provides to our customers. It's smooth and allows for setting appointments easily. Customers can see in real-time what status their vehicle is in, which is a big game changer for us. We can send them text message updates about their vehicle's status, which our customers love. The digital vehicle inspections and the ability to communicate through text message make the whole process much easier and more efficient. This keeps our customers up to date, which has been a great experience. Review collected by and hosted on G2.com.
I'm having a bit of trouble on the payroll side. We have technicians that are paid based on hourly and flag hour, so being able to customize the aspects of how we do payroll would help make the numbers a little more accurate. The same goes for our front personnel, who are paid on a commission and hourly. The system doesn't log it correctly. But that's minor compared to the big stuff the system does for us. Also, setting up was a bit difficult at first. We integrated with QuickBooks, and while that part was simple, we had to set up a lot of things on our own, like inspections and rules. It took us about thirty to sixty days to narrow it down and get it working the way we wanted. Review collected by and hosted on G2.com.
Daniel, thanks for your feedback. We are pleased to hear that Shopmonkey has been helpful in organizing your management systems and improving customer communication. We also understand the importance of accurate payroll processing and that hybrid pay is a complex area. We have shared your feedback with our Success team and as always, if you need assistance, please reach out to support@shopmonkey,io or call (408) 351-9991.
