Shopmonkey Reviews & Product Details

Shopmonkey is a cloud-based management solution specifically designed for automotive repair shops and service centers. This software aims to streamline operations, enhance customer interactions, and ultimately drive business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. Targeting automotive repair shop owners and managers, Shopmonkey addresses common challenges faced in the industry, such as managing appointments, tracking inventory, and maintaining customer relationships. The platform is particularly beneficial for small to medium-sized shops looking to modernize their operations without the complexity of traditional software solutions. With its user-friendly interface, Shopmonkey allows users to quickly adapt and utilize the system, minimizing the learning curve often associated with new software. Key features of Shopmonkey include appointment scheduling, invoicing, and inventory management, all designed to simplify day-to-day operations. The appointment scheduling feature allows shop owners to manage their calendars seamlessly, ensuring that they can accommodate customer requests without overbooking. The invoicing tool streamlines billing processes, enabling shops to generate and send invoices quickly, which enhances cash flow and reduces administrative burdens. Additionally, the inventory management system helps track parts and supplies, ensuring that shops maintain optimal stock levels and can quickly respond to customer needs. One of the standout benefits of Shopmonkey is its ability to foster better communication between shops and their customers. The platform includes features for sending automated reminders and updates, which helps keep customers informed about their vehicle's status. This proactive communication not only improves customer satisfaction but also builds trust, encouraging repeat business. Furthermore, Shopmonkey's reporting and analytics tools provide valuable insights into shop performance, helping owners make informed decisions to drive growth. Shopmonkey is a comprehensive solution tailored for the unique demands of automotive repair shops. By combining essential management tools with a focus on user experience, it empowers shop owners to work smarter, enhance service quality, and ultimately achieve greater success in a competitive market.

Product Website

Seller

Shopmonkey

Discussions

Shopmonkey Community

Languages Supported

English, Spanish

Overview by

Aileen Aquino

Pricing

Pricing provided by Shopmonkey.

Basic

$199.00

3 User Licenses Per Month

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Shopmonkey Integrations

(1)

Verified by Shopmonkey

Shopmonkey Media

All-in-one shop management software. The auto shop software that combines your hustle and craftsmanship with efficiency and profit.

Run your shop your way with a drag-and-drop workflow that helps you know the status of each job from start to finish.

Build professional digital estimates fast with built-in parts & labor looksups, license plate & VIN scan, canned services, and more.

Shopmonkey Demo - Customer communications: two-way text and email

Quickly connect with customers right from within Shopmonkey for seamless – and contactless – communication. Send digital estimates for virtual approval, invoices, photos, and more!

Streamline your payment processing, simplify accounting, and impress your customers with a modern payment experience that allows them to pay from anywhere. Use Buy Now, Pay Later to offer your customers the ability to pay for deferred services over time.

Shopmonkey Demo - Spanish language settings

Clear communication, built around your customers, less confusion, faster approvals and a better experience for everyone.

Shopmonkey, the all-in-one shop management solution designed to help auto repair shops thrive. Manage every part of your business in one place, from writing estimates and scheduling jobs to messaging customers, completing inspections, and

When your shop is organized, your team moves faster, nothing slips through the cracks, and you spend less time chasing details and more time turning wrenches. Freedom Autoworks keeps things running smoothly with Shopmonkey.

Shopmonkey’s DVIs help shops protect both their business and their customers with clear, visual documentation. Technicians can capture photos, add notes, and mark existing damage at check-in, creating transparency and trust from the start.

Getting estimates out fast is one of the biggest ways shops can win back time and build trust with customers. See how Shopmonkey makes this easy.

The solution for multi-location management | Tint World Success Story

Official Downloads

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A Buyer’s Guide to Shop Management Platforms

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William E.

Small-Business (50 or fewer emp.)

3/26/2024

"Great Platform"

5/5

What do you like best about Shopmonkey?

This platform has made it so easy to communicate with our customers. Thec customer support has been wonderful and they are alway available to answer any questions or concerns. They have a number of features that are really helpful, like the text communication, appoingment reminders, and the ability for our customers to pay online! Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The only, very minror, thing I would call out is I would like more diverse reporting options, but when I reached about about this the team said that they wold consider this suggestion when they make their next round of updates. Honestly, the reports are wonderful, it more about somethign specific our company could benifit by having. Review collected by and hosted on G2.com.

Heath F.

Store Manager

Small-Business (50 or fewer emp.)

8/14/2024

"Great POS"

5/5

What do you like best about Shopmonkey?

Very easy to keep track of sales, tracking inventory and communicating with customers. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Cant send the same invoice to multiple people at once. It has to be sent one at a time. Review collected by and hosted on G2.com.

Jasmine B.

Fleet Advisor

Small-Business (50 or fewer emp.)

8/14/2024

"Best way to keep repairs in order and have communication through the stages of repairs"

5/5

What do you like best about Shopmonkey?

The easy access to keep things organized for the company Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Only feature is on mobile view it is very easily to mistakingly move a ticket into wrong column Review collected by and hosted on G2.com.

Yaz H.

Ceo

Small-Business (50 or fewer emp.)

9/9/2023

"Love the App"

5/5

What do you like best about Shopmonkey?

We use a I pad and check in customers in the parking lot. It's quick easy and makes our life easier. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The labor guide, looking up accurate information, repair and quotes Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Thank you for the feedback, Yaz! Please continue sharing feedback so we can improve the product and better support you and your shop.

Verified User in Automotive

Small-Business (50 or fewer emp.)

11/21/2024

"Lightweight and efficient shop management system."

5/5

What do you like best about Shopmonkey?

Ease of use and navigation. All controls are intuitive and tactile. Canned services are really helpful for our shop. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

At times the interface is slow to load. Additionally haven't seen any notable new features in years. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Thank you for the review! Glad Shopmonkey has been helpful.

Ayla P.

Service advisor

Mid-Market (51-1000 emp.)

8/14/2024

"Absolutely love this program!"

5/5

What do you like best about Shopmonkey?

So easy to use, very streamline and the billing and communication in this app is amazing. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

No complaints at all. I've been in this industry for 11 years and this is the best program I've ever used. Review collected by and hosted on G2.com.

Dion S.

CEO

Small-Business (50 or fewer emp.)

11/14/2024

"Very good shop management software"

4.5/5

What do you like best about Shopmonkey?

I like how customizable ShopMonkey is. Easy to use, and cost effective Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The parts and inventory side can use some work to reduce some steps and make large invoices easier to close out Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Thank you for the feedback, Dion! Glad Shopmonkey has been helpful with your shop's organization and processes.

Verified User in Automotive

Small-Business (50 or fewer emp.)

3/22/2024

"Shopmonkey allows a business to focus on making money"

5/5

What do you like best about Shopmonkey?

We switched to Shopmonkey primarily due to efficiancy and ease of producing an estimate quickly.

The ability of the program to make adjustments is highly flexible, which allows our service team to move forward with confidence, knowing if there is a change required down the line.

Customer support is available! Any issues I have had have been addressed in a very timely manner. A few of the more sensitive issues regarding payments and refunds have that took longer were not only resolved but earned my trust with this company even more.

E-sign! Woo-hoo! This feature allows us to have a verified customer confirmation on file with such ease. Cannot say how much this is appreciated. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The Purchase Orders could have more spots for information like order numbers, tracking numbers, date received, sales person etc. <-AMEN.

I would like the downloading of vendors from quickbooks to have selection options. Currently, it is all or none.

I would like the option to add a technician without paying for them as a user because our techs do not use the system.

I would benefit greatly with some more options in editing the users permissions. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

It is solving a timing issue in the service writing department. Estimates used to take DAYs due to the complicated set-up and requirements demanded from other SMSs.

It solves the problem of adding labor and technicians to jobs, and closing out tickets. On prior systems, it was impossible to close out a ticket if a labor wasn't marked or technician attached, but it also woudn't tell you where in the ticket it was referencing.

Payments are amazingly easy to take, love the option to not take American Express. Other systems didn't take the payments and did not facilitate a third party like Shopmonkey does with Stripe.

The flat fee of the service charges on payments we do take in. Before, there was a two page complicated bill that consistently added fees that we had to 'catch' to dispute.

Customer support is available through chat and prompt. Before, it was Very hard to get ahold of someone on the phone and Chat option not available. The ability to resolve the issue was also hindered due to their outdated and complicated set-ups.

It solved our ability to communicate with the customer better by sending them estimates and updates with the click of a button. Review collected by and hosted on G2.com.

Juan D.

Director of Operations

Small-Business (50 or fewer emp.)

8/14/2024

"Review of shopmonkey software"

4/5

What do you like best about Shopmonkey?

Very easy to use and it keeps good track of all work going on in the shop. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

There are times where customer service lacks. Too long to respond to issues. Review collected by and hosted on G2.com.

Jessica J.

Small-Business (50 or fewer emp.)

3/19/2024

"Shop Monkey is a great program for Mechanical Shops!"

5/5

What do you like best about Shopmonkey?

I absolutely love this program, I am learning more as we go. The team at Shop Monkey are always so helpful. You can schedule all your appointment and actually look at your appointments and then go look at your invoice/estimates with just one click. You can add new pricing matrix to fit your employee rate, customer rate, or any type of job. Anytime I have needed help finding something new on the program, I just start a chat and they always show me new stuff that I wasnt aware of at the time. You can also price compare and order parts through Shop Monkey. This is a great program to use, we love it! Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Honestly myself, I have not found anything that I dislike about the program. I thought that we couldnt adjust the pricing matrix so that would have been a dislike however that feature is available. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

We are able to watch our sales at anytime. We can see how much revenue we are bringing in. This is just a great tool to help organize and carefully watch your sales and revenue. We are able to write estimates on Shop Monkey and when the customer comes in for repair we can drag the estimate over and it turns into an invoice that you can print off for the customer after job is completed. The invoices are very detailed and specific for each type of job. Review collected by and hosted on G2.com.

Questions about Shopmonkey? Ask real users or explore answers from the community

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Ivey Gayles

•

Last activity about 4 years ago

How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?

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What is Shopmonkey used for?

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