Shopmonkey Reviews & Product Details

Shopmonkey is a cloud-based management solution specifically designed for automotive repair shops and service centers. This software aims to streamline operations, enhance customer interactions, and ultimately drive business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. Targeting automotive repair shop owners and managers, Shopmonkey addresses common challenges faced in the industry, such as managing appointments, tracking inventory, and maintaining customer relationships. The platform is particularly beneficial for small to medium-sized shops looking to modernize their operations without the complexity of traditional software solutions. With its user-friendly interface, Shopmonkey allows users to quickly adapt and utilize the system, minimizing the learning curve often associated with new software. Key features of Shopmonkey include appointment scheduling, invoicing, and inventory management, all designed to simplify day-to-day operations. The appointment scheduling feature allows shop owners to manage their calendars seamlessly, ensuring that they can accommodate customer requests without overbooking. The invoicing tool streamlines billing processes, enabling shops to generate and send invoices quickly, which enhances cash flow and reduces administrative burdens. Additionally, the inventory management system helps track parts and supplies, ensuring that shops maintain optimal stock levels and can quickly respond to customer needs. One of the standout benefits of Shopmonkey is its ability to foster better communication between shops and their customers. The platform includes features for sending automated reminders and updates, which helps keep customers informed about their vehicle's status. This proactive communication not only improves customer satisfaction but also builds trust, encouraging repeat business. Furthermore, Shopmonkey's reporting and analytics tools provide valuable insights into shop performance, helping owners make informed decisions to drive growth. Shopmonkey is a comprehensive solution tailored for the unique demands of automotive repair shops. By combining essential management tools with a focus on user experience, it empowers shop owners to work smarter, enhance service quality, and ultimately achieve greater success in a competitive market.

Product Website

Seller

Shopmonkey

Discussions

Shopmonkey Community

Languages Supported

English, Spanish

Overview by

Aileen Aquino

Pricing

Pricing provided by Shopmonkey.

Basic

$199.00

3 User Licenses Per Month

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Shopmonkey Integrations

(1)

Verified by Shopmonkey

Shopmonkey Media

All-in-one shop management software. The auto shop software that combines your hustle and craftsmanship with efficiency and profit.

Run your shop your way with a drag-and-drop workflow that helps you know the status of each job from start to finish.

Build professional digital estimates fast with built-in parts & labor looksups, license plate & VIN scan, canned services, and more.

Shopmonkey Demo - Customer communications: two-way text and email

Quickly connect with customers right from within Shopmonkey for seamless – and contactless – communication. Send digital estimates for virtual approval, invoices, photos, and more!

Streamline your payment processing, simplify accounting, and impress your customers with a modern payment experience that allows them to pay from anywhere. Use Buy Now, Pay Later to offer your customers the ability to pay for deferred services over time.

Shopmonkey Demo - Spanish language settings

Clear communication, built around your customers, less confusion, faster approvals and a better experience for everyone.

Shopmonkey, the all-in-one shop management solution designed to help auto repair shops thrive. Manage every part of your business in one place, from writing estimates and scheduling jobs to messaging customers, completing inspections, and

When your shop is organized, your team moves faster, nothing slips through the cracks, and you spend less time chasing details and more time turning wrenches. Freedom Autoworks keeps things running smoothly with Shopmonkey.

Shopmonkey’s DVIs help shops protect both their business and their customers with clear, visual documentation. Technicians can capture photos, add notes, and mark existing damage at check-in, creating transparency and trust from the start.

Getting estimates out fast is one of the biggest ways shops can win back time and build trust with customers. See how Shopmonkey makes this easy.

The solution for multi-location management | Tint World Success Story

Official Downloads

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A Buyer’s Guide to Shop Management Platforms

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Blake G.

Manager

Small-Business (50 or fewer emp.)

5/26/2022

"Shopmonkey is an excellent tool!"

5/5

What do you like best about Shopmonkey?

The individual service from each person we speak with has been great. We were able to get our business up and moving and the knowledge of the setup team has been great! Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

So far everything is great about shopmonkey. It does take time to get everything set up from an inventory standpoint but it is easy to do. Very user friendly! Review collected by and hosted on G2.com.

Recommendations to others considering Shopmonkey:

Shopmonkey is very user friendly. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

Keeping up with inventory and work being performed. Being able to communicate with our customers and even the shop employees has been a game changer. We needed a new process and Shopmonkey has been a great solution. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Thank you for the nice words, Blake! We're happy to hear you've been enjoying Shopmonkey.

Josh G.

General Manager

Small-Business (50 or fewer emp.)

11/28/2023

"Happy with Shopmonkey"

4.5/5

What do you like best about Shopmonkey?

The Shopmonkey screen is clean and easy to follow. Most importantly it is a simple system that everyone in the shop can navigate. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

I dislike that Shopmonkey has not implemented enough of my suggestions to make the fleet side of the program as functional as I need. While at the same time, I do realize that I am not the only client in the Shopmonkey system. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Thank you for the feedback, Josh! We strive to improve our product and will make sure your review and suggestions are relayed to our Product team.

Tom S.

Owner, Operator

Small-Business (50 or fewer emp.)

11/14/2024

"Been with them since the beginning"

4/5

What do you like best about Shopmonkey?

They are very helpful when you need help and the product is very efficent. They intergrate directly with quickbooks with no need for an outside app and the learning curve is low. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Sometimes updates and other things move slowly and communication can be lacking. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Glad Shopmonkey has been helpful for you, Tom! Please continue sharing feedback so we can best serve you and your shop.

RJ m.

General Manager

Small-Business (50 or fewer emp.)

11/12/2024

"Hot Rod Shop happy with customer service"

5/5

What do you like best about Shopmonkey?

I like the ability to keep our customers updated through the process of working on their vehicle. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Since 2.0 we are having issues with managing our techs in the software and the way the techs get updated with payments from customers Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Thank you for the review, RJ! You just made our day. Please continue sharing feedback on ways we can improve and better support you!

Verified User in Automotive

Small-Business (50 or fewer emp.)

8/14/2024

"A once great shop management software being held back by itself."

2.5/5

What do you like best about Shopmonkey?

Shopmonkey has been a big help and a great program for the last handful of years. It speeds up workflow in too many ways for me to list, and I usually recommend it if you're feeling like things at your garage could be more streamlined, because Shopmonkey is how. The text/email integration as well as parts ordering is a big advantage and I couldn't imagine operating without it. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Shopmonkey is falling very quickly from where it once stood. The customer service is not as personal as it once was, and the lack of updates is painfully frustrating when you're being told about the "new version" for multiple years with no release, and yet the current version is still breaking once a week keeping you from using it for hours on a busy day. It is becoming more difficult by the day to recommend Shopmonkey, a program I once praised to everyone to a program that is very useful but has better alternatives at far better prices. Review collected by and hosted on G2.com.

CHRIS R.

shop manager / estimator

Small-Business (50 or fewer emp.)

5/22/2024

"shop manager / estimator"

5/5

What do you like best about Shopmonkey?

I love that you can set up canned service prices for different customers &/or accounts. Therefore, it makes it super easy to build an invoice for any particular account/customer.

Another feature I like, is the "Send to Quick Books" option. Not only can we send the invoice to QuickBooks but we can also send payments. This makes book keeping very friendly and easy to keep on. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The only true dislike is the app version of the program. Its not as user friendly as the web base program and harder to navigate between invoices & /or customer. However, its not impossible to use and with a few minor tweaks, im sure they can get the APP version more user friendly. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

The main thing Shopmokey helps solve with our particular shop is production. Meaning, its very helpful with running daily production in the shop and each tech is able to use the computer to pull up the production board and select their next job from there. They can assign themselves to a particular job and once completed they can move the tile on the production board to the next repair stage. Therefore rather you have computer skills or not, the production board is very user friendly. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

10/18/2024

"Does Not Work As Advertised"

0/5

What do you like best about Shopmonkey?

The ability to send reminders to customers. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The program freezes all the time and we can't access inventory or create new work orders. When creating invoices we can't always see how much time the tech's have clocked in to the different jobs. When looking at reports you can't see the tech productivity due to the glitches in the program. When looking at inventory reports, you can't see how much of an individual part you sold or who you sold it to unless you want to scroll through pages of inventory and add all the parts up yourself - which is super time consuming. When Shopmonkey upgraded this last time, they changed how inventory was entered. So you had to go back through all your inventory and enter Min and Max amounts or your parts wouldn't show up as needing to be reordered. There's just so much wrong with Shopmonkey. When we signed up we were told we would always have access to our information even after we cancelled our subscription. Now, after I've cancelled our subscription I'm told we only have access to all of our information for another 30 days. So I need to figure out how to export everything so we don't lose all our information for the last 2 years. We're moving on to Fullbay, it's a little more expensive but there are way more features that are included in your subscription. We're looking forward to the barcode system Fullbay offers for inventory as well as their reports. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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We appreciate the feedback and sincerely apologize for the experience you’ve had and the impact on your operations. We strive to provide a robust product experience and your feedback is being reviewed and addressed by our engineering team. Thank you.

Verified User in Automotive

Mid-Market (51-1000 emp.)

8/14/2024

"Excellent Platform and Company"

5/5

What do you like best about Shopmonkey?

It's a great platform, very user frienfdly and the support is above and beyond others. The intergration and implementation was simple, easy and quick. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

There is a only one or two features that I would like to see that are not currently offered, but they are constantly adding features. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Thank you for the review! We're happy to hear you've had a great experience, especially with our Support team. Please continue to share feedback so we can better support your needs.

Jamie W.

service manager

Small-Business (50 or fewer emp.)

11/14/2024

"A GREAT PROGRAM THAT MAKES OUR LIVES 100 TIMES EASIER"

5/5

What do you like best about Shopmonkey?

THE USER FREINDLIENESS IS EXCELLENT AND VERY EASY TO USE. THE INVOICES ARE CLEAR AND WELL PRESENTED. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

parts inventory from qb to shopmonkey glitchy Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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You just made our day, Jamie! Thank you for the review. We're happy to hear that Shopmonkey has been user-friendly. Please continue to share feedback so we can better support you.

Kevin G.

President

Small-Business (50 or fewer emp.)

11/12/2024

"Must have software for your shop"

4.5/5

What do you like best about Shopmonkey?

User interface and third party connections to resources Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Does not have the capability for vehicle owners to leave a tip Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

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Thank you for the feedback, Kevin! Please continue sharing feedback so we can improve and better support you.

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What is Shopmonkey used for?

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Ivey Gayles

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Last activity about 4 years ago

How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?

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