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22 Shopgate Reviews
Overall Review Sentiment for Shopgate
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We’ve successfully completed numerous projects with Shopgate in the past, and it’s been a great experience every time. Their apps are highly customizable, making it easy to extend their functionality. Plus, they offer a wide range of integrations, ensuring that most shopping carts can be seamlessly connected. What really sets Shopgate apart is their exceptional support and project management. Unlike many competitors, their support team truly knows their stuff, providing knowledgeable and reliable assistance whenever needed. Review collected by and hosted on G2.com.
In all our past projects, we never faced any significant issue that couldn’t be resolved. While some reviewers mention higher costs, it’s important to note that you’re getting a highly customizable and tailored app paired with a professional support team. This simply can’t be compared to competitors who only offer basic customization, like swapping a logo or color scheme, and rely on automated responses or outsourced offshore teams for support. Review collected by and hosted on G2.com.
The app just works for our customers—that is what online sales is all about. The ease of integration and the whole setup process connecting to our Magento store were straightforward. The customer support is always very quick to respond but very rarely needed. The backend and dashboard are easy to use; we frequently use them to monitor our sales and install base, which is continuously growing. Review collected by and hosted on G2.com.
There is really nothing we can complain about. Review collected by and hosted on G2.com.
Die erstellung mobiler Shopseiten und die Verwendung für Shopping Apps ist sehr einfach und schnell. Der Support ist immer erstklassig. Review collected by and hosted on G2.com.
Wenn man nur die mobile Webseite nutzt und die Apps nicht benötigt, ist es sehr preisintensiv. Review collected by and hosted on G2.com.
The management of the apps is simple and intuitive.
Shopgate managed the set up of the apps and built out a beautiful design with great communication.
Unlimited push notifications allow for quick updates and communication to my users. Review collected by and hosted on G2.com.
My experience has been great, however, I would like to see more feature options in the future. Review collected by and hosted on G2.com.
The color scheme is very good 100% to my website and navigation is good too! Review collected by and hosted on G2.com.
The fees are a bit stiff monthly + discount more so if traffic would be at a high volume. Some vendors do not offer a big discount so if you get say 15% -20% discount on your purchase 7% (to keep monthly fee "reasonable) is a bit high -- of course if Review collected by and hosted on G2.com.
With the world going mobile, being at the forefront of technology as a small company is a real advantage. When we started with Shopgate, having a great mobile site was an advantage we had as the rest of the market caught up. Now that everyone has a solid mobile platform, having our own dedicated app is our next competitive advantage. Review collected by and hosted on G2.com.
Having two platforms (Shopify for desktop and Shopgate for mobile/app) does create some complications. It adds time to manage both platforms and for data tracking purposes, we have to monitor both now. Review collected by and hosted on G2.com.
The initial sales pitch made the app look promising. The design was attractive and the idea of having a full site app was attractive. Review collected by and hosted on G2.com.
From the start there were several issues with compatibility with Volusion.
The system required a separate login to edit items that were not importing properly. An entirely different set of product codes were created by Shopgate for their system, which made it difficult to find products to edit them in the app. Editing of these items required assistance from customer service, which took a minimum of 3 business days. Some items were never resolved so we removed them from the mobile app.
Our built-in affiliate program would not track and we received many complaints from affiliates not receiving credit.
We had issues with shipping integration. Products were appearing one day and hidden the next.
Our auto-ship options were no longer functional. Since we could not capture credit cards, we had to contact all auto-ship customers and inform them their orders were rejected and required manual overrides. We lost many sales due to this.
None of the actual site content was visible to visitors. With a content-rich site, we received many complaints from customers who were unable to view content.
We invested over $1K to start this up and $300 per month and lost sales. Review collected by and hosted on G2.com.
Great communication and flexibility from the staff. Salesman was patient, not pushy. They designed the site quickly and kept us updated. Support after we launched the mobile site has been great! Review collected by and hosted on G2.com.
A few design quirks communicating with our current e-commerce platform. The software doesn't read the "children" in Magento, making it hard to customize our options. But they did offer to work on it. We just didn't want the expense of fixing it. Review collected by and hosted on G2.com.
Shopgate was a create solution for our company to avoid creating a responsive website. There are many great features in Shopgate. Review collected by and hosted on G2.com.
It a bit difficult to get in touch with someone for help. I would like it better if we had an account manager, that periodically touched base and let us know what new features Shopgate had to offer. Review collected by and hosted on G2.com.
