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ShipRocket Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

ShipRocket Integrations

(1)
Integration information sourced from real user reviews.

ShipRocket Media

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ShipRocket Reviews (108)

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Reviews

ShipRocket Reviews (108)

View 1 Video Reviews
4.0
108 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its seamless integration with various e-commerce platforms and the flexibility in courier options, allowing businesses to choose the best shipping solutions based on their needs. The platform's user-friendly interface and efficient order management features significantly enhance operational efficiency. However, some users note that customer support response times can be slow during peak periods.

Pros & Cons

Generated from real user reviews
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PS
Small-Business (50 or fewer emp.)
"Shiprocket provides Efficent and cost-effective shipping methods"
What do you like best about ShipRocket?

A good thing I like regarding Shiprocket is its easy-to-use platform, wide delivery system, flexible payment alternatives, and also the best pricing for courier services. Additionally, it gives real-time monitoring of shipments that will help companies to deal with their shipping functions more efficiently and effectively Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

The thing that I do not like regarding ship rocket is the minimal global coverage, Shiprocket delivery network is usually centered on home-based delivery within the Indian subcontinent, therefore, its global reach has limitations when compared with other internal shipping partners. Review collected by and hosted on G2.com.

AG
Small-Business (50 or fewer emp.)
"While the product worked fine when we started shpping initially through it but then..."
What do you like best about ShipRocket?

Great aggregrator of courirer partners.

Nice UI. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

While the product worked fine when we started shpping initially through it, then there were some orders which got stuck, the way their support team handled the stuck packets was really really bad. Review collected by and hosted on G2.com.

SK
Marketing Manager
Small-Business (50 or fewer emp.)
"Shiprocket is reliable and efficient shipping solution"
What do you like best about ShipRocket?

The best thing I like about Shiprocket is the capability to select from a number of courier partners, such as leading brands such as FedEx, Delhivery, and Blue Dart, amongst others. This versatility enables me to find very good rates and services for my cargo shipments, making sure cost-effectiveness and timely deliveries. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

While Shiprocket continues to be a great shipping option over-all, there are some aspects that may use betterment. The customer support could be a little bit sluggish sometimes, particularly during peak times. Review collected by and hosted on G2.com.

IS
Small-Business (50 or fewer emp.)
"Worst company in client support"
What do you like best about ShipRocket?

Worst begining, Completely hopeless. This company will make thier client hopeless and helpless even after the Recharge payment is done. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

They never respond to your query it's all about the expensinve billing and charges they have created. I amtrying to reach them since a month for API integration, I don't understand 1 thing why the management is so worst to follow up their teams before subscribing I dint realize about checking reviews later realized I did a biggest mistake.

I tried to reach them through their dashboard portal(Support), Email, Whatsapp and Call. No 1 bothers to respond to their clients. Review collected by and hosted on G2.com.

JR
Small-Business (50 or fewer emp.)
"Good Shipping Aggregator, provides one stop solutions for shipping"
What do you like best about ShipRocket?

The most helpful about the Shiprocket is that you can book your courier service without stepping out of your home, eliminating the need to visit a shipping company office. From the comfort of your home, you can select from a range of options to choose the courier partner that best suits your requirements and parcel type. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

The dislike regarding Shiprocket is that they do not have much control over their courier partners, and we lost many shipments in a month and tracking of those is very tough Review collected by and hosted on G2.com.

SM
Digital Marketing Manager
Management Consulting
Small-Business (50 or fewer emp.)
"Great Logistics Solution from Shiprocket"
What do you like best about ShipRocket?

The most helpful about Shiprocket is that we can get all the courier information along with their prices at one panel, and we can simply choose the best suit according to our requirements. Also, the customer support from Shiprocket is excellent, they usually resolve your issues in very less time and they are very responsive to your queries. Shiprocket is a market leader in providing logistics solutions. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

My dislike about Shiprocket is its complicated control panel, which is a bit difficult for a new person to understand and manage it. It requires special training from Shiprocket. Review collected by and hosted on G2.com.

Vinay Prakash M.
VM
Project Manager
Small-Business (50 or fewer emp.)
"Boost your Ecommerce customer experience."
What do you like best about ShipRocket?

This is the most relivent shipping managment tool if you get bulk orders/single order on your website. It is easy ti implement and inhance your customer experience. even their integration process is not too complicated. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

They should just look at how can can inhance the tarrif. Review collected by and hosted on G2.com.

Rohit S.
RS
Senior Web Developer Associate
Small-Business (50 or fewer emp.)
"Best Freight management for ecommerce store"
What do you like best about ShipRocket?

They provide the best integration to deliver products anywhere in the world and help users track their orders through to their destination. Customer support is incredible, resolving issues in no time. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

Sometimes it takes little time to verify all the details and at present, they have stopped new merchant entries. Other than that, it's the best platform for new users as well as experienced users. Review collected by and hosted on G2.com.

nupur g.
NG
Senior Associate-Talent Acquisition
Mid-Market (51-1000 emp.)
"Shiprocket- Rocket speed shipping!"
What do you like best about ShipRocket?

I used Shiprocket at the time of my small business set up where I needed pick up from my home for my orders to be delivered to customer.

It is a safe and cost effective application for founders like me. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

There is minimum order limit in a month to be eligible for Shiprocket which I feel is restricting their potential small business owners who are not exactly sure about their order numbers.

They just reduce the minimum order limit monthly Review collected by and hosted on G2.com.

NN
Small-Business (50 or fewer emp.)
"ShipRocket is market leader in logistics solutions"
What do you like best about ShipRocket?

The most helpful about Shiprocket is that it offers all shipping solutions under one panel, we can get the details and prices of all courier services within the single panel of Shiprocket. Also, the prices and quotations of this are very competitive as compared to other shipping providers. Review collected by and hosted on G2.com.

What do you dislike about ShipRocket?

The least about Shiprocket is that we are getting too much weight related issues upon the shipment/courier we sent and for that we need to pay later some extra money. Review collected by and hosted on G2.com.

Questions about ShipRocket? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is your experience with ShipRocket for e-commerce logistics, and how does it compare to other solutions?

GU
Guest User
Last activity 5 days ago

Is Shiprocket a good company?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Perceived Cost

$$$$$
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