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4.8 out of 5 stars
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ShiftCare Reviews & Product Details - Page 3

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ShiftCare Overview

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What is ShiftCare?

ShiftCare is a home care agency software that makes it easy to schedule work, collaborate with caregivers and upload important care documentation, giving you and your team more time for what matters most.

ShiftCare Details
Product Website
Discussions
ShiftCare Community
Languages Supported
English
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Product Description

ShiftCare is an easy-to-use home health agency software that gives teams and caregivers everything they need to manage scheduling, billing & invoicing, documents, and progress notes, all in one place. Also includes contact management, interaction tracking, EVV, lead management, and a mobile app for caregivers on the go. Streamline processes and cut back on admin time with ShiftCare so you can focus on providing a higher standard of care.

Seller Details
Seller
ShiftCare
Company Website
Year Founded
2015
HQ Location
Sydney, New South Wales
Twitter
@shiftcare
41 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Description

ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business.https://linktr.ee/shiftcareShiftCare has several advantages that make it highly suitable for Australian Health Services providers:1. Less time to manage rosters, staff and clients
. Taking the complexity out of managing many patients with different care requirements and billing rates3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management>>> If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare. >>>ShiftCareRoster staff. Manage clients. Fetch payments.https://shiftcare.com

Rob S.
RS
Overview Provided by:
Rob Scott

Recent ShiftCare Reviews

Daniel M.
DM
Daniel M.Small-Business (50 or fewer emp.)
4.5 out of 5
"Highly Effective Platform with Excellent Support and Room for UX Improvements"
ShiftCare won me over for various reasons: 1. Publicly disclosed pricing, with simple, logical licensing tiers. Much more affordable than competit...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"ShiftCare is very helpful"
Efficient customer chat support and easy to use.
Read more
TH
Toby H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Shiftcare has streamlined our scheduling & client management, making daily operations a lot smoother"
The Job Board is one of our favourit features. It enables us to post a vacant shift and sends notifications to staff to accept.
Read more

ShiftCare Pricing

Basic
Free Trial
5 Staff Per Month
Professional
Free Trial
5 Staff Per Month
Premium
Free Trial
5 Staff Per Month
See all 3 ShiftCare pricing levels
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ShiftCare Media

ShiftCare Demo - ShiftCare Scheduling Dashboard
Organise and manage shifts. One simple dashboard gives you a complete overview of your caregivers’ availability, making it easy to assign the best people to clients.
ShiftCare Demo - Client Records Management
Store all important client information in one place and share instantly with your team.
ShiftCare Demo - Schedule Recurring Shifts
Schedule recurring shifts in a few clicks. Really flexible and customisable.
ShiftCare Demo - Accounting Integration
Client billing directly connected to Xero, MYOB and other accounting software.
ShiftCare Demo - Document Management
Stay compliant at any time. Be alerted when a document is expiring.
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34 ShiftCare Reviews

4.8 out of 5
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34 ShiftCare Reviews
4.8 out of 5
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34 ShiftCare Reviews
4.8 out of 5
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Overall Review Sentiment for ShiftCareQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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XL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShiftCare?

At Wattle Blue we like that use of the app so that our staff can access location of shift, importance documents for our clients and adding of shift notes. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

App doesnt allow for adding of muitiple expernses Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Connecting between admin worker, support workers and clients. Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
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Hi Xanthia! We're glad to hear that you find ShiftCare helpful for accessing shift locations, important documents, and adding shift notes. We appreciate your feedback about the app not allowing for adding multiple expenses, and we'll take that into consideration for future updates. Thank you for sharing how ShiftCare is solving the problem of connecting between admin workers, support workers, and clients.

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Adam S.
AS
Director of Service Delivery
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShiftCare?

Ease of use, technical support, features. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Overall I have very few complaints regarding this service. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Shift care management system. Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
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Hi Adam. Thank you for your positive review! We're glad to hear that you find our software easy to use and enjoy our features!

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AB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShiftCare?

The weekly view of appointments with clients is super helpful. Editing notes and having files saved for each client is great for when you have to make changes or look up client background. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Several differences between the mobile app and website - not being able to edit notes on the phone once they are submitted. When writing notes on the app, if you accidentally swipe down, the notes aren't saved and you have to start again. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Keeping track of client information. Having it on the system allows different workers see client history. It keeps workers honest with the location clock-in/clock-out feature. Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
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Hi Andy, we're glad to hear that you find the weekly view of appointments and client notes feature helpful. We understand your concerns about the differences between the mobile app and website, and we are continuously working to improve the user experience across all platforms.

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Paula A.
PA
Emerald Leader
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShiftCare?

I trialled a few different products and shiftcare was by far the most user friendly and the customer support has been excellent. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I wish that it had forms also so we could do service agreements in there. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

It is great for rostering and notifying the staff of any notes about their shifts. Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
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Hi Pauls, we're thrilled to hear that you found ShiftCare user-friendly and that you've had an excellent experience with our customer support team. We appreciate your feedback about the forms and service agreements, and we'll definitely take that into consideration for future improvements.

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Bridie S.
BS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShiftCare?

Shiftcare is userfriendly and provides value for money. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I dont like the amount of detail that transfers from Shiftcare to invoices and payslips. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

It manages client documentation, scheduling,complaince,and assists with acurate invoicing and payroll. Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
Editedit

Hi Bridie, thank you for your positive feedback! We're glad to hear that you find ShiftCare user-friendly and a good value for your money.

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JB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about ShiftCare?

Easy to use. Not overtly complicated. Staff are always available to help Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Nothing at this stage. It's simole to use, easy to follow Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

The admin side of the business, supportive online staff that solves my inquiry efficiently. Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
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Hi Jacqui! We're glad to hear that you find ShiftCare easy to use and that our staff are always available to help. Thank you for your positive feedback!

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Admin Approval Link
Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShiftCare?

I love how easy it is to upload patient care plans along with updating all patient intake information Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I dislike that you aren't able to contact customer when you call Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Care plan management for nurses along with client intake Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
Editedit

Hello! Thank you for your positive review. We're glad to hear that you find it easy to upload patient care plans and update patient intake information. If you need any assistance, you can find our amazing customer service team at support@shiftcare.com

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David D.
DD
Chief Of Operartions
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ShiftCare?

How user friendly it is. I had minimal training from admin staff and get the hang of it pretty easily I believe. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

There are minimal features I would have added like color coding but I like shiftcare mostly. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Rostering, shift notes, and incident reporting Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
Editedit

Hi David, we're glad to hear you found ShiftCare easy to use with minimal training! Thank you for your review

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NS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ShiftCare?

The ability to have so much information in client profiles and employee profiles and the abilit for our staff to view their rosters from anywhere with the mobile app. Aswell as connect it to payroll and invoicing. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Just took us some time to get used to it from our old software. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Just easy to use, better commiunication from those at shiftcare the company. Invoicing and Payroll able to be attached to it really helps my work load also. Mobile app helps too Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
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Hi Naomi! We're glad to hear that you find ShiftCare's client and employee profiles, mobile app, and payroll/invoicing features beneficial for your work. We appreciate your feedback and are happy to provide a user-friendly solution for your needs.

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KJ
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ShiftCare?

100% the best app for aged care and NDIS providers. So easy to use and best customer service Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

No dislikes so far. Been using this app for 3-6 months now. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Better communication between coordinators/support workers and making a better care for our participants Review collected by and hosted on G2.com.

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Response from Caoimhe Walsh of ShiftCare
Editedit

Hi Kierra! We're thrilled to hear that you find ShiftCare to be the best app for aged care and NDIS providers. Our team is dedicated to providing excellent customer service and making the app easy to use.

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