We changed software after 4 years of agony with another product.
It was easy to set up, user friendly support pages and real human help when you really need it .
My favourite part of shiftcare now is the integration with the app. Review collected by and hosted on G2.com.
We integrate the invoices into Xero and when we import it gives them a long number.
I wish we could integrate xero invoice numbering system to make importing invoices easier
I also wish we could upload pdf copies of documents into client communications Review collected by and hosted on G2.com.
33 out of 34 Total Reviews for ShiftCare
Overall Review Sentiment for ShiftCare
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ShiftCare won me over for various reasons:
1. Publicly disclosed pricing, with simple, logical licensing tiers. Much more affordable than competitors, especially for a very small business like ours.
2. Answered all my tricky questions live on their webinar
3. Extremely responsive, friendly, helpful customer service
4. Easy to adjust license seats up or down mid-way through a billing cycle, with credits applied instantly
5. Excellent integration with Xero
6. Semi-public roadmap with regular improvements and bug fixes
7. Heaps of guides, videos, and webinars (unlike competitors who almost ask you to sign an NDA just to see the software in action) Review collected by and hosted on G2.com.
• No dedicated mobile admin app and a non-Responsive Design website makes it difficult to manage tasks on the go
• Certain UX issues - e.g. non-standard date picker, which doesn't allow keyboard input; limited flexibility in scheduling shifts (e.g. only 15- or 30-minute increments possible)
• Managing recurring shifts could be smoother – requires lots of clicking around
• Split shifts are confusing and don’t reflect as expected in the carer app or timesheets
• Other minor but noticeable issues: apostrophed contact name formatting errors <> Xero, lack of automatic syncing with Xero for staff details, and small UI bugs in the app Review collected by and hosted on G2.com.
ShiftCare is well-designed and easy to use.
Our employees find it easy to use, and it functions well for everything we need it to do. We use it for all of our weekly scheduling and client management and have encountered no issues.
When we have had questions, the ShiftCare team has been quick to respond and help us resolve our issues.
ShiftCare was incredibly easy to implement for everyone at Allard Home Care, from ownership to employees. It was easy to integrate into our way of doing things, and it has become our most-used software within our business. Review collected by and hosted on G2.com.
I have found no downsides to ShiftCare. Everything has been well done. Review collected by and hosted on G2.com.
The Job Board is one of our favourit features. It enables us to post a vacant shift and sends notifications to staff to accept. Review collected by and hosted on G2.com.
Scheduling from a mobile device can be a bit fiddly at times Review collected by and hosted on G2.com.
Shiftcare has replaced 3 other plateforms for our team. It does what we need all in one place and has been very user friendly! Review collected by and hosted on G2.com.
There are still some features that need some work. Our team would love to have to forms to be able to attach to client/carer profiles, the clients to get an email when a new note is entered, and us to be able to edit the note types that are available. Review collected by and hosted on G2.com.
If you’re looking for a reliable, innovative software company for care management, look no further than ShiftCare. Their team of seasoned professionals consistently exceeds expectations, offering cutting-edge solutions and an exceptional care management system with a mobile app. They took the time to understand our specific needs and provided a tailor-made solution that significantly improved our operations. We are thrilled with the results and highly recommend Shiftcare for any software development needs. Review collected by and hosted on G2.com.
More updates need to come into the system, such as Incident Reporting, which covers compliance. Review collected by and hosted on G2.com.
ShiftCare is a very intuitive app that allows us to easily manage both our support workers and our clients. The online customer support is fantastic, the team is always able to answer our questions and assist with issues that we may be having. We use shiftcare on an almost hourly basis, and the ease of use allows us to create new clients, and make changes to shifts incredibly easy. Review collected by and hosted on G2.com.
We have had no issues using shiftcare as our rostering software. Review collected by and hosted on G2.com.
Easy to use platform
Great app
Simple payroll and invoicing
Good onboarding
Excellent customer service Review collected by and hosted on G2.com.
incident management system is getting better but needs improvement.
Cant upload documents to emails Review collected by and hosted on G2.com.
Their customer service, their reasonable price, their software ease of use, the ease of implementation, the number of features, the ease of integration...it is all perfect! Review collected by and hosted on G2.com.
I do not have any complaints! Any requests I have made, they have immediately worked on! Review collected by and hosted on G2.com.
