Top Rated Shift4 Alternatives
22 out of 23 Total Reviews for Shift4
Overall Review Sentiment for Shift4
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They offer good rates, but read the find prints. Review collected by and hosted on G2.com.
Was told by our rep Richard that there were no contacts, comes to find out on the day of cancellation that there IS a contract, which you are entitled to early termination fees when cancelled. Review collected by and hosted on G2.com.
Nothing, they are garbage. Take your business somewhere else Review collected by and hosted on G2.com.
As a business owner, this company is awful to work with. I went from paying a $25/mn credit card usage to to $340/mn usage fee within two years. They most recently increased their "settle volume fee" from .05% to .25% without any notification from Feb 2024 to March 2024.
This company pray on your business. Trys to make themself essential then increases your fees through the roof. They are extremely untrustworthy. Dont be fooled by their promise of lower fees. Take your business else where Review collected by and hosted on G2.com.
Very helpful having a good account manager (Adam.) We were shut off by stripe after doing $500k+ and it nearly ruined our company, Securion accepted our business model and helped us get on board very fast - looking forward to the future working together and growing! Review collected by and hosted on G2.com.
They are continuing to update their dashboard, so more stats etc in the future (like churn/lifetime) will be great. Review collected by and hosted on G2.com.
My company enjoys working with SecurionPay, they are great professionals, responding timely, providing necessary information, very quick onboarding and great solutions.
We are looking forward to the continuation of our cooperation. Review collected by and hosted on G2.com.
No such thing, our experience so far has been impeccable. Review collected by and hosted on G2.com.
I have lasting relationships with them, I find their company great.
Adam and his team are always professional, precise and responsive.
I find they have a fantastic customer service, compared with other companies in the same business area. Review collected by and hosted on G2.com.
I can read that some people may feel disappointed because they don't accept every business, for me it is a proof that SecurionPay is reliable and built to be on the scene for a while.
Even for me who have been working with them for a few years, some of my proposals can be declined because they are not in their core business, but I can understand and accept it. Review collected by and hosted on G2.com.
Allows for real-time electronic payment authorization and reporting. It is easy to control and a very flexible system which is a wonderful feature. I love the web-based capabilities which are nice to be able to access data from an alternate location (home office). So far it is a very secure network which is always important when handling so much personal information of our customers. The reports available are easy to use, easy to read and print well. The process is very fast / the program works quickly. Review collected by and hosted on G2.com.
Pricing is very unclear unless you are already using the program. I think it is comparable to other software out there but it is hard to tell depending on what you are utilizing it for. I do wish we could access more than 24 months of past data... it is only necessary around tax time so far but sometimes a pain when we need to view old data. Customer service is not that great when we have needed assistance. In the past they are not very helpful and then do not get back to you with a solution. Hold times are pretty long which is never a good thing. Review collected by and hosted on G2.com.
Their API gives us a huge flexibility to create payment scenarios that fit our business needs the most and provide our customers with superior user experience. Review collected by and hosted on G2.com.
Fees for high-risk merchants are very high. Review collected by and hosted on G2.com.
I can not review if I do not enter something here... NOTHING Review collected by and hosted on G2.com.
The customer service and deposits
I have been trying to get help with deposits and merchant numbers for 2 months. It has been an accounting nightmare to try and reconcile what we took in to what is deposited. I am now 3 months behind on reconciling because of the lack of service. I have called several times a week with no resolution. The worst is I spent 4 hours on a phone call and 3hr and 45 minutes of that was on hold after I told them my issue. No resolution, they created yet another case with no call or response. It has not been over a week since my last case was opened and still nothing. I would recommend anyone but Shift4the up Review collected by and hosted on G2.com.
I am the CEO of a company developing innovative chat app experiences reserved for adults since 2 years ago. We had the time top try all the available payment processors on the market (the "high-risk" payment processors). If you have to start with one, your most strategic decision will be to implement SecurionPay.
- This will give you the best margin/profit of all ones (equal first position with another one I won't mention here)
But it differenciates with the other one through the following advantages:
- If you are reading this you are probably benchmarking several high risk payment processors. You have probably experienced how most of them offer you a customer experience close from a drug dealer: Unprofessional, unreliable, available to answer your messages once per month and when you have questions you feel like you are disturbing them. SecurionPay is literally the Stripe of high-risk payment processors. Their sales and support will care about your request no matter the volume of questions you have and within 24H. They care about you as if you were their only customer (as most biggest mainstream companies do).
- The payment checkout page is not a dirty page full of fields to enter but a native embedded module exactly like Stripe, with the possibility to "remember the card" for quick purchases.
For future clients looking for reviews here, I would li ke to note that the past negative reviews are all made by . people whose the application has been declined. But this has no link with the quality of their product and service. This is a high-risk payment processor so yes they have strictest rules in terms of compliance.If you don't have a missing document like proof of address or i don't know what else, they won't accept you. It's also about your business, the way you manage it and your product. For example, before we had a web app allowing people to exchange "sexting" sessions on Snapchat. They were not able to accept us because the chat (service provided) asnot taking place in a place (site or app) we own and can monitor. This is because, to offer high-riskpayment services like they do, they need to respect very strict rules required by their banks and financial partners to keep running their business. So yes, we also felt frustrated when they declined our application on this app. But when we came back wirth our new product and compliant documents, they were as available and helpful as described above.
As a conclusion, even if it's important you permanently AB test several options, I recommend you start with SecurionPay. And it's likely you will keep it as first solution or, at least, among your different payment options. And god knows I tried them all... Review collected by and hosted on G2.com.
You need a few skills to setup the payment process. There are many rules you can implement to optimize your paymentr success rate, chargeback, etc. But they offer to provide you with theirown recommendationssoactually this is not really a pain. And at least you can target better KPIs than with other processors where it's all setup by deffault. Review collected by and hosted on G2.com.
