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SHI
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SHI
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4.4 out of 5 stars
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SHI Reviews & Provider Details

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SHI Overview

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What is SHI?

Imagine having a personal technology concierge who can help you with all your IT challenges, regardless of the size of your business. Trusted by leading technology brands like Microsoft, Dell, HP, Cisco and Apple, as well as more than 17,000 customer organizations, SHI has 35 years’ experience of helping IT and Procurement leaders solve what’s next in software licensing, cybersecurity, IT infrastructure and cloud. With nearly 6,000 ridiculously helpful and friendly experts helping customers in North America, Europe and Asia Pacific, SHI is recognized as one of the largest technology resellers globally, as well as the largest Minority/Woman-Owned Business Enterprise (MWBE) in the United States. Customers depend on SHI to help select, deploy and manage the right technologies for their evolving needs. At SHI, we are dedicated to making your job simpler and your organization more successful, whether you're a small business or a Fortune 500. Contact us today to experience the difference of partnering with the leading MWBE in technology solutions. SHI is recognized as a top-tier partner by all major technology brands, including: • Microsoft • Dell • Cisco • AWS / Amazon Web Services • HP • Lenovo • Apple • Pure Storage • Palo Alto • Crowdstrike • And many more...

SHI Details
Provider Website
Discussions
SHI Community
Languages Supported
English, French
Services Offered
Cybersecurity, Infrastructure, Cloud Services, Cisco Services, Microsoft Services
Locations Serviced
Canada, France, United Kingdom, United States, + 5 more
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Provider Description

SHI is a leading technology solutions provider that supports organizations with their IT needs. We work closely with your team to analyze your current environment, identify areas of improvement, and recommend the most suitable IT solutions. Our in-house data center integration, device configuration, and deployment and license advisory services, plus top-tier status with vendors and flexible financing helps simplify IT decision makers processes. SHI’s mission is to make life easier for business, IT, and procurement professionals through our scalable and cost-effective technology services.

How do you position yourself against your competitors?

At SHI, we stand out from typical resellers and niche providers by adopting a consultative approach. Our IT capabilities go beyond simple procurement and encompass strategic advisory services, helping our customers select, deploy, and manage the right technologies for their needs. Our services are backed by over 1000 industry-certified experts across AWS, Cisco, Google, and Microsoft technologies.

We have deep and strategic partnerships with over 10,000 technology partners, which enables us to architect best-of-breed solutions tailored to our clients' unique needs. Our customer-centric approach ensures long-term success by embedding SHI resources directly within our customers’ organizations from strategy through ongoing optimization and support.

While our competitors offer piecemeal point solutions, we provide end-to-end concierge services wrapped in a high-touch, innovative model. that delivers maximum business value. This approach delivers maximum business value, simplifies IT complexity, and allows our customers to maintain a competitive edge while reducing operational overhead.

Seller Details
Seller
SHI International Corp.
Company Website
Year Founded
1989
HQ Location
Somerset, NJ
Twitter
@SHI_Intl
6,455 Twitter followers
LinkedIn® Page
www.linkedin.com
7,320 employees on LinkedIn®
Description

SHI is a leading technology solutions provider that supports organizations with their IT needs. We work closely with your team to: • Analyze your current environment • Identify areas of improvement • Recommend the most suitable IT solutions Our in-house data center integration, device configuration, and deployment and license advisory services, plus top-tier status with vendors and flexible financing helps simplify IT decision makers processes. SHI’s mission is to make life easier for business, IT, and procurement professionals through our scalable and cost-effective technology services.

Mandee R.
MR
Overview Provided by:
Mandee Richards

Recent SHI Reviews

Dan S.
DS
Dan S.Enterprise (> 1000 emp.)
5.0 out of 5
"Very accommodating, organized and fresh environment."
People relationships and helpfulness. .
Read more
Verified User
G
Verified User
4.0 out of 5
"Customer Service"
Attention to details and customer support. Their ability to follow up and ensure all issues are resolved in proper manners and work with our teams ...
Read more
Tim H.
TH
Tim H.
4.5 out of 5
"Shi Fall Summit - AI"
Always available, deep bench of SMEs, always friendly.
Read more

SHI Media

Solve What’s Next with SHI: Your Technology Solutions Partner
Play SHI Video
Solve What’s Next with SHI: Your Technology Solutions Partner
SHI helped Barkley implement Cisco networking, consolidate storage, and secure intellectual property while maintaining workflows.
Play SHI Video
SHI helped Barkley implement Cisco networking, consolidate storage, and secure intellectual property while maintaining workflows.
When Rapid 7's firewall faced issues, Senior Director of IT & Operations Derek Heintz relied on SHI for a system redesign.
Play SHI Video
When Rapid 7's firewall faced issues, Senior Director of IT & Operations Derek Heintz relied on SHI for a system redesign.
Bush Brothers cans old networking equipment and gains fast, future-proof upgrades with SHI
Play SHI Video
Bush Brothers cans old networking equipment and gains fast, future-proof upgrades with SHI
Johnson Financial Group partners with SHI to modernize their device procurement and deployment processes for 1,200 hybrid users.
Play SHI Video
Johnson Financial Group partners with SHI to modernize their device procurement and deployment processes for 1,200 hybrid users.
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23 SHI Reviews

4.4 out of 5
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23 SHI Reviews
4.4 out of 5
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4.4 out of 5
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SHI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SHIQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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Verified User in Semiconductors
OS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about SHI?

Our Rep is good and easy to talk to. They seem willing to understand the problems and see what they can do to fix them. Review collected by and hosted on G2.com.

What do you dislike about SHI?

It still takes up to 6 weeks to get some equipment that we could have next day from amazon. It is more expensive aswell. We never could get imaging done properly byt sHI even though we sent a server to do it . It is just easier and faster to do it our selves. Review collected by and hosted on G2.com.

Recommendations to others considering SHI:

The SHI team is willing to work with you and open to ideas. But, be aware they are slow with orders and it is hard to justify the length of time to the user base on how long it takes to get equipment. Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

They help us manage our hardware and some software orders/liceneses Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thank you so much for your feedback! We would love to see how we can improve your experience. Please reach out to us at direct@shi.com. We will do everything we can to help you be successful!

Helpful?
Share
Admin Approval Link
SS
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about SHI?

Our accunt managers are very helpful. They go an extra mile to help out. Very transparent and honest Review collected by and hosted on G2.com.

What do you dislike about SHI?

Not able to peovide services in some places around the world Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

SHI helps with harsware delivery and any professiknal services ww require Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thanks so much for your feedback! We are happy to hear your account team is ridiculously helpful. We just made an acquisition to expand our global services - thank you for that feedback. We are listening!!

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Sergey K.
SK
SVP IT Service Delivery
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about SHI?

Cost can be better alighn better to meet PBO P&L Review collected by and hosted on G2.com.

What do you dislike about SHI?

Nothing to declare here as we do have a positive expirience Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

W11 migration and end user compite support Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thank you so much for your feedback! You are helping us to improve! We are happy you've had a positive experience so far.

Helpful?
Share
Admin Approval Link
DT
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about SHI?

Very easy to work with our account managers account team. Review collected by and hosted on G2.com.

What do you dislike about SHI?

There have been dislikes currently ....... Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

Data center storage and retention. Increasing our RPO and RT objectives Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thanks for your feedback! We are happy to hear that your account team is helpful!

Helpful?
Share
Admin Approval Link
MG
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about SHI?

Responsiveness to quote requests and followup. Review collected by and hosted on G2.com.

What do you dislike about SHI?

when we were forced to change established rep/team when we were aquired by larger company Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

Software licensing compliance with microsoft Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thank you for your feedback. We're sorry you lost a rep that you liked, and hope that your new team will be just as great.

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Tim H.
TH
Senior Manager, Platform Engineering
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about SHI?

Always available, deep bench of SMEs, always friendly. Review collected by and hosted on G2.com.

What do you dislike about SHI?

Sometimes oushy sales team, makes me hesitate to reach out sometimes. Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

Microsoft licensing, project work, training. Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thank you so much for your feedback. When you do speak up, it helps us improve. Thank you so much for sharing your thoughts!

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Share
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Kevin L.
KL
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about SHI?

Software procurement and unbeatable prices Review collected by and hosted on G2.com.

What do you dislike about SHI?

Not knowing about all the other hardware and ITAM services earlier Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

Software procurement at unbeatable prices Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thank you for your feedback! We're sorry you didn't know about more of what we offer earlier, but we're glad you know it now!

Helpful?
Share
Admin Approval Link
RG
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about SHI?

Customer focus. Attentive, integrity, speed of quotes. Review collected by and hosted on G2.com.

What do you dislike about SHI?

Difficult question as I don't have complaints. Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

Security, hardware , peripheral, ITAM (SHI) Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thank you so much for your feedback! We are happy to hear that you are getting the attention you deserve!

Helpful?
Share
Admin Approval Link
DB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about SHI?

The people and account executives. I've dealt with many different VARs large and small in my career. Account teams can make or break the experience and SHI has amazing account teams.

Anissa Avalos is amazingly amazing!!!! Review collected by and hosted on G2.com.

What do you dislike about SHI?

I wish the commercial reps were able to travel to customer sites more. At a previous company we had an enterprise level rep and that was great. Commercial reps should be able to travel to customers more. Review collected by and hosted on G2.com.

Recommendations to others considering SHI:

Engage with your account team and you will not be dissapointed! Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

SHI is assisting with our entire technology stack. From endpoints, Microsoft licensing, Cisco network equipment, disaster recovery, you name it. Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thanks for your feedback Dean! We appreciate your insight.

Helpful?
Share
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Verified User in Information Technology and Services
GI
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about SHI?

The account rep team is the most helpful. Our rep is incredible and we wouldn't trade her for the world. Review collected by and hosted on G2.com.

What do you dislike about SHI?

Not being local would be the largest downside. Review collected by and hosted on G2.com.

What problems is SHI solving and how is that benefiting you?

SHI handles all of our order processing and licensing for systems. They've been great all around, and we haven't ever had any issues with them. Review collected by and hosted on G2.com.

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Response from Christa Niering of SHI
Editedit

Thank you for your feedback! You're helping a great company be even better. We are so happy that your account team is helping you be successful!

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