Shape Software Pros and Cons

What's most helpful is their team! They have been so beneficial in educating me, and my team on all the nuances shape provides. They are genuinely cutting-edge! Review collected by and hosted on G2.com.

I honestly cannot think of any downsides; everything is smoothly integrated Review collected by and hosted on G2.com.

cloud based. Nothing really other then centralizing lead info and docs into one convenient portal Review collected by and hosted on G2.com.

The company has been billing us month after month for services we did not enable. $300 / mo for google API for maps and $500 / month for call recording. Do not be fooled by their 99/month advertisement. The system will not allow us to remove our credit card info, and they have yet to refund us for fraudulent billing charges that have occurred month after month. They never pick up the phone and bounce you around to different departments via email ONLY. When I emailed my notification of canceling, service was the only time I received a phone call regarding the matter from Daniel Kim in an attempt to retain our account, which is sadly too late. Given the company's evil actions, I am looking to see who else out there has been taken advantage of by Shape. My attorney would like others to step forward so we can build a cohesive case and seek damages for all who are entitled.

Also, any changes, even if it is of the smallest type, have to go through their "engineers," so you have to pay a premium to make any alternations handicapping you and your IT/web development staff. Please stay away from this company and go with a more established organization. Review collected by and hosted on G2.com.

Marketing automation: Shape Software offers a range of marketing automation tools, including email campaigns, landing pages, and lead scoring. Review collected by and hosted on G2.com.

None so far. It is the best software I have used. Review collected by and hosted on G2.com.

Shape has a very user friendly UI. Additionally, the customer service from Daniel Kimm, Stewart Hartman and the troubleshooting support staff, everyone has been extremely helpful and responses are always provided in a timely manner. I would strongly recommend using Shape for all of your business marketing needs! Review collected by and hosted on G2.com.

Not applicable. I do not have any complaints as Shape is exactly everything I need built into one system. Review collected by and hosted on G2.com.

It has lead management, customer support, and our phones, emails and texts are all in one place! The team is always extremely helpful in getting us set up. Review collected by and hosted on G2.com.

There is nothing I dislike about Shape Software. Review collected by and hosted on G2.com.

The Shape platform has provided literally every single thing I could want or ask for to keep in touch with my customers on every single level. Highly recommended Review collected by and hosted on G2.com.

I cant think of anything that Shape is missing Review collected by and hosted on G2.com.

Customer support is great and the user interface is very easy to use. Review collected by and hosted on G2.com.

There's nothing that I dislike about Shape Software. Great system, great support. Review collected by and hosted on G2.com.

Software is easy to use... other products I have used required massive customization to be usable... Shape is ready to go out of the box, with small changes to verbaiges. Review collected by and hosted on G2.com.

I haven't found anything yet... but I've only been using the system for a couple of months. Review collected by and hosted on G2.com.

Ease of use and flexibility to customize. Review collected by and hosted on G2.com.

Nothing to dislike, however, I would like to see the ability to send emojis with SMS. Review collected by and hosted on G2.com.

Shape syncs, advertise, customizes, and provides the best reporting CRM system I’ve used.

You can call, text, email, and send out mass marketing all in one on the platform.

It is amazing to see the dashboard reports that show leads, prospects, and live numbers.

Shape is prepared from intake to closing and the platform is clear cut and customizable to my needs! Review collected by and hosted on G2.com.

When declining a document Shape allows you to provide a customized comment to explain the denial.

I would love to explore a prepopulated drop-list of reasons for the denial. Review collected by and hosted on G2.com.