Being able to search for reservations by partial names or phone numbers and being able to copy to new reservations saves time. Review collected by and hosted on G2.com.
One shortcoming is not being able to advance search further, such as in a date range or at a particular property venue. I've recently been 'upgraded' to have access to every restaurant in the company, 99+, only 5 of which are relevant to my property and 3 of those I can book for. If i could either favorite my relevant venues or hide others, I would be able to save time confirming someone with a very common last name.
Time-slots that have already passed can still be booked, which has led to some double-bookings and some inconveniences, later we recieved communications and then direction to not use time-slots near or passed.
The icons used for the user interface are hosted on an external site that's not whitelisted by my company's policies, so there are either box character repacements everywhere or the functional button is invisible. Review collected by and hosted on G2.com.
51 out of 52 Total Reviews for SevenRooms
Overall Review Sentiment for SevenRooms
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The level of command on data that Sevenrooms provides to its user is unmatched and it does it so effectively while keeping the UI as simple and users friendly as possible. Review collected by and hosted on G2.com.
The incompatibility with Android OS is the only drawback that comes to my mind. Review collected by and hosted on G2.com.
We have been using SevenRooms extensively across our entire company, and it has become an indispensable tool for us. The seamless integration with our existing systems has made it incredibly efficient to manage daily operations, from reservations and guest profiles to marketing campaigns. The platform's intuitive design and functionality ensure that everything runs smoothly, making it a pleasure to use on a daily basis.
What truly sets SevenRooms apart is its exceptional customer support. The team is consistently responsive and knowledgeable, providing assistance whenever needed, which is crucial in the fast-paced hospitality industry.
Additionally, we admire how SevenRooms continually evolves, consistently introducing new features that further enhance its value. It’s clear that the platform is dedicated to advancing the hospitality space, and we look forward to continuing our partnership as it develops even further. Review collected by and hosted on G2.com.
While I find SevenRooms to be an incredibly effective and efficient platform, there are a couple of areas where I believe it could improve. The first is the learning curve. Given its comprehensive range of features, new users might find it somewhat challenging to navigate initially, especially if they’re not particularly tech-savvy. It takes time to fully leverage all the functionalities, which could be smoother with more intuitive onboarding.
Secondly, although the platform's reporting capabilities are good, they could be enhanced with additional filtering parameters. This would allow for more tailored and specific reporting, reducing the need for manual exports and filtering. It would also be advantageous to have a quarterly summary that combines all reports, making it easier and quicker to analyze year-to-date trends. As someone who oversees many brands within one company, having a more visual and digestible reporting format would be immensely helpful, particularly for presenting data effectively.
Additionally, I’ve noticed that the Google integration seems to be glitching more frequently, and we’ve had to report several bugs for fixes. Addressing this issue promptly would further enhance the platform’s reliability.
Overall, while these areas present opportunities for improvement, they don't detract from the overall value that SevenRooms brings to our operations. Review collected by and hosted on G2.com.
As a Restaurant CRM platform, and table management tool, it's a very good product, enabling solid performance with integrated marketing, profile management, revenue management tools, inventory optimization, and many other features, e.g. consolidated guest feedback. 7Rooms puts you in charge of your venue marketing data, and is the key to unlocking restaurant revenue management in your venues, and will help operators to have a clearer understanding your guest patterns of "Who buys what, and when?" 7Rooms allows you to add dining to guestroom Reservation flow, enables channel management for venues, generate segmented targeted promotions, create rate hurdles for high demand periods, enforce payments policy, reduce no-shows, implement Inventory controls to maximize duration. And you own the data, support decisions with data not guess work. 7R is also a valuable tool to support compliance in guest allergen management. Review collected by and hosted on G2.com.
TIghter integrations with POS vendors, as the reporting in 7R is highly dependent on strong a POS integration as a standard. Would also want to see more structure as an "end of day" close down process to complement the very strong pre-shift and during shift processes. Would like to see an evoloution of the forecasting tools to have a better projection of forecasted revenues, as currently only possible with a forecast cover projection. Would also like to see 7R develop a market share reporting platform that enables them to log their footprint in key locations and deliver the equivalent of a market penetration index report that allows venues to benchmark their performance against more comparable venues in an anonymised reporting framework, similar to the RGI / MPI reporting in STR for hotels. Otherwise, reporting performance can be slow, but as an evolving product, it's a great tool to help you understand your guest more effectively at a scale that works well for enterprise customers. Would like to see reporting tag filters added to all reports, the ability to track lost business reasons more effectively, and have a better ability to segment guests via tags for communications linked to shift patterns, and hotel guest status as in house or as a walk in customer. Review collected by and hosted on G2.com.
Seven Rooms is a very versatile and comprehensive tool perfect for medium to large hospitality operations.
From building detailed client profiles, retargeting tools, and guest feedback collection and management - it's the ideal solution for operations, marketing & sales. Review collected by and hosted on G2.com.
We are currently facing some handshake issues bewteen oracle micros and seven rooms for some of our outlets. Review collected by and hosted on G2.com.
the secure data options tthat they provide with the flow chart that can make the whole operation easy Review collected by and hosted on G2.com.
the less options and tasks that the mobile version provide Review collected by and hosted on G2.com.
I like that i can search guest name and history for ease and create and copy new reservations fast. Review collected by and hosted on G2.com.
if i have a group of reservations , it groups them together when they are the same time but does let you update the name. Review collected by and hosted on G2.com.
I really appreciate the user-friendly interface. It’s straightforward and makes it easy for staff to manage reservations and track guest preferences. The customizable features are also a big plus, allowing people to adapt the system to fit their needs and style. Review collected by and hosted on G2.com.
I do think the pricing could be a bit more flexible, especially for smaller establishments. Review collected by and hosted on G2.com.
Unified Guest Data Management and Powerful Reservations and Waitlist Management Review collected by and hosted on G2.com.
While flexible, customizing the platform to specific needs might require technical expertise or additional support. Review collected by and hosted on G2.com.
Our restaurant has been open for 37 years now, and our regular clients have praised our new reservation system for making the reservation process much simpler than before. Review collected by and hosted on G2.com.
You will need to purchase an iPad to set up the floor plan for your business. Review collected by and hosted on G2.com.
I find that SEVENROOMS has all the functionality necessary to successfully operate a busy restaurant Review collected by and hosted on G2.com.
My customers are not familiar with the reservation platform so we still need to maintain our OpenTable acct & integrate Review collected by and hosted on G2.com.
