ITSM Service Team is build on top of the Microsoft Power Platform which opens a whole world of integrations and functionalities within the Microsoft ecosystem but also with 3rd Party applications which can be integrated via Azure, Power Automate etc. I have worked with different ITSM solutions from Provance and so with the latest ITSM Service Team. One of the best parts of their applications is the possiblity to customize and adapt it to our needs, even though it is already feature packed out-of-the-box. Still great to have the freedom to customize.
The support from Provance as a developer/publisher has been exceptional. Their also bring some stuff to the table that MS doesn't offer, like an Azure DevOps integration to Service Team (which as mentioned is Power Platform..).
Any company that has partners or internal ressources which are confident in D365 CE / Power Platform should be able to install, configure and use Service Team. I'd recommend it anytime. Review collected by and hosted on G2.com.
It is a growing and evolving product with continous improvements, updates and new features. Any software has its ups and downs. Being build upon a Microsoft framework / core brings its benefits but also disadvantages, specifically core MS-functionalities that are being introduced and deprecated all the time. But Provance keeps the updates / patches coming. Review collected by and hosted on G2.com.
14 out of 15 Total Reviews for ServiceTeam ITSM
Overall Review Sentiment for ServiceTeam ITSM
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My favorite thing about ServiceTeam has been their compassionate support team that is the backbone of their product. Through our relationship with ServiceTeam, there have been times where our needs have exceeded the original capability of the product. In these events, the ServiceTeam development and support teams have gone out of their way to ensure that my team has what they need, by expanding the functionality of ServiceTeam and seeking to cintinuously improve the product. Review collected by and hosted on G2.com.
The support portal for ServiceTeam is definitely an area of growth for ServiceTeam. While the CRM-based application is robust in its features and flexibility, we have found that this flexibility does not extend to the Portal. While some of this is based on the Microsoft Power Paged infrastructure, I believe there is still work to be done with regards to the Portal to bring the product to the next level. Review collected by and hosted on G2.com.
What I like most about ServiceTeam ITSM is how well it integrates with Microsoft tools like Dynamics 365 and Power Platform. It’s super easy to customize, automate workflows, and track everything through clean dashboards, which makes managing IT services a lot smoother. Review collected by and hosted on G2.com.
One downside of ServiceTeam ITSM is that it can feel a bit overwhelming at first, especially for teams unfamiliar with the Microsoft ecosystem. The learning curve for setting up workflows and customizations can be steep without proper training. Review collected by and hosted on G2.com.
The best thing about ServiceTeam ITSM is its integration with Microsoft Power Platform, which makes creating detailed reports and custom automations easy. The interface is super intuitive and very human. Review collected by and hosted on G2.com.
It can be challeging for companies that arent fully winthin the microsoft ecosystem. But without that the implementation is supereasy. Review collected by and hosted on G2.com.
It's full integration to the Microsoft stack and ability to connect to many other third party solutions such as Solarwinds. It had all the features (and more) required to run an extensive support desk servicing both clients and internal staff. It's easy system to implement, configure and use and due to the PowerPlatform environment, the support team have the capability to enhance and adjust features to the way they work. In addition, working with Provance is a great partnership. They listen and respond to your requirements, both for BAU support and feature requirements.
ServiceTeam was also integral to our business attaining ISO 20000-1 and AE-MSP - which is Microsoft's highest partner level for an Azure MSP. Review collected by and hosted on G2.com.
We went in at a V1.0 product so there were bound to be some areas that needed additional development, but we've seen the product develop into it's V2.0 guise, and it's by far the best ITSM I've used in my 30 years of running support departments.
Like with any product implementation, I'd advise using a PM or business analyst within your business, to nail down the requirements , policies/procedures and timeline. Review collected by and hosted on G2.com.
It is easy to use, very user friendly and is also reliable
Makes managing ongoing problems in any company a less tedious task Review collected by and hosted on G2.com.
So far, I have not found any noteworthy issue that I could suggest for improvement.
Maybe if and when, I find something that could be improved, I will contact the team Review collected by and hosted on G2.com.
Ease of configuration, leveraging the features of the PowerPlatform
Support team are great and really spend time helping to guide through issues
Useability is intuitive (esp compared to our previous ITSM Tool) Review collected by and hosted on G2.com.
Knowledge Management / Kbase needs serious work, appreciate why Provance made a uturn to develop their own as opposed to using MS Knowledge Management but in its current form it just lets the product down. Looking forward to Professional V2 or hot-fixes to address the flaws
Lack of issues once escalated out of Provance Support Review collected by and hosted on G2.com.
The ease of Microsoft PowerApp and dynamic is being used with ease to make it a platform of wider use and ease of use enhanced Review collected by and hosted on G2.com.
Something which I think is a concern is a too many clicks for short simple task It can be done easy It's good to give to many options but sometimes it too many Review collected by and hosted on G2.com.
As it is based on the Powerplatform, individual customisations are possible
Many possibilities to implement your own topics in the tool.
Very good support from the tool manufacturer
Regular new additions to the functions Review collected by and hosted on G2.com.
Translations in some languages could be improved Review collected by and hosted on G2.com.
Honesltly, we didn't have a great experience with the product and it hasn't suited our needs. In theory we liked the idea that we would be able to deeply integrate with our environment, specifically our Microsoft products but that hasn't really provided any huge benefit. Review collected by and hosted on G2.com.
Its very slow and clunky. Too many clicks for simple tasks. Looking at notes and user replies to a ticket used to be seamless in our old ticketing system. Now, basic tasks like these take mins and several clicks before you get to the information you need. We didn't like that it wasn't easy to create our own workflows. Too many tabs and buttons to look through. Review collected by and hosted on G2.com.
