ServiceTeam ITSM Reviews & Product Details

The intuitive user interface is extremely helpful in daily use. We particularly appreciate the seamless integration into our Microsoft D365 environment. The centralized data management for CRM and ITSM is another advantage. The dedicated team responds to our feature requests, and the support reacts quickly. For our implementation project, we also required very little external service. Review collected by and hosted on G2.com.

ServiceTeam ITSM uses the functionalities of Microsoft. When Microsoft marks certain functions as deprecated or removes them, they are subsequently also missing in ITSM. This shows that the shared Microsoft platform does not only bring advantages. The portal application for customers is currently not particularly convincing, but it is supposed to be re-released with the next version on a new technology. During the project, we found the multitude of configuration options more of a disadvantage. We often spent more time finding the right way than on the actual implementation. Review collected by and hosted on G2.com.

I find ServiceTeam ITSM to be reasonably easy to use and intuitive, which greatly enhances my experience when navigating through its features. The self-service portal stands out as a particularly strong aspect, as it significantly reduces email traffic by efficiently managing over 80% of our tickets. This not only streamlines communication but also provides end users with more flexibility and autonomy to check the status of their tickets, improving overall service delivery within our IT department. The ease of checking and reviewing ticket statuses through the portal further contributes to its value, making it an indispensable tool for our operations. Review collected by and hosted on G2.com.

I find that ServiceTeam ITSM is not as customizable as I'd like, which limits my ability to tailor it to specific needs. Additionally, integrating it with the ITAM module is difficult, which hampers efficiency when trying to streamline processes across tools. Review collected by and hosted on G2.com.

The platform is easy to use and customer support has always been great to work with Review collected by and hosted on G2.com.

Implementation is not easy, it's hard to configured and the technical support doesn't always know how their system works. Review collected by and hosted on G2.com.

My favorite thing about ServiceTeam has been their compassionate support team that is the backbone of their product. Through our relationship with ServiceTeam, there have been times where our needs have exceeded the original capability of the product. In these events, the ServiceTeam development and support teams have gone out of their way to ensure that my team has what they need, by expanding the functionality of ServiceTeam and seeking to cintinuously improve the product. Review collected by and hosted on G2.com.

The support portal for ServiceTeam is definitely an area of growth for ServiceTeam. While the CRM-based application is robust in its features and flexibility, we have found that this flexibility does not extend to the Portal. While some of this is based on the Microsoft Power Paged infrastructure, I believe there is still work to be done with regards to the Portal to bring the product to the next level. Review collected by and hosted on G2.com.

What I like most about ServiceTeam ITSM is how well it integrates with Microsoft tools like Dynamics 365 and Power Platform. It’s super easy to customize, automate workflows, and track everything through clean dashboards, which makes managing IT services a lot smoother. Review collected by and hosted on G2.com.

One downside of ServiceTeam ITSM is that it can feel a bit overwhelming at first, especially for teams unfamiliar with the Microsoft ecosystem. The learning curve for setting up workflows and customizations can be steep without proper training. Review collected by and hosted on G2.com.

The best thing about ServiceTeam ITSM is its integration with Microsoft Power Platform, which makes creating detailed reports and custom automations easy. The interface is super intuitive and very human. Review collected by and hosted on G2.com.

It can be challeging for companies that arent fully winthin the microsoft ecosystem. But without that the implementation is supereasy. Review collected by and hosted on G2.com.

ITSM Service Team is build on top of the Microsoft Power Platform which opens a whole world of integrations and functionalities within the Microsoft ecosystem but also with 3rd Party applications which can be integrated via Azure, Power Automate etc. I have worked with different ITSM solutions from Provance and so with the latest ITSM Service Team. One of the best parts of their applications is the possiblity to customize and adapt it to our needs, even though it is already feature packed out-of-the-box. Still great to have the freedom to customize.

The support from Provance as a developer/publisher has been exceptional. Their also bring some stuff to the table that MS doesn't offer, like an Azure DevOps integration to Service Team (which as mentioned is Power Platform..).

Any company that has partners or internal ressources which are confident in D365 CE / Power Platform should be able to install, configure and use Service Team. I'd recommend it anytime. Review collected by and hosted on G2.com.

It is a growing and evolving product with continous improvements, updates and new features. Any software has its ups and downs. Being build upon a Microsoft framework / core brings its benefits but also disadvantages, specifically core MS-functionalities that are being introduced and deprecated all the time. But Provance keeps the updates / patches coming. Review collected by and hosted on G2.com.

It's full integration to the Microsoft stack and ability to connect to many other third party solutions such as Solarwinds. It had all the features (and more) required to run an extensive support desk servicing both clients and internal staff. It's easy system to implement, configure and use and due to the PowerPlatform environment, the support team have the capability to enhance and adjust features to the way they work. In addition, working with Provance is a great partnership. They listen and respond to your requirements, both for BAU support and feature requirements.

ServiceTeam was also integral to our business attaining ISO 20000-1 and AE-MSP - which is Microsoft's highest partner level for an Azure MSP. Review collected by and hosted on G2.com.

We went in at a V1.0 product so there were bound to be some areas that needed additional development, but we've seen the product develop into it's V2.0 guise, and it's by far the best ITSM I've used in my 30 years of running support departments.

Like with any product implementation, I'd advise using a PM or business analyst within your business, to nail down the requirements , policies/procedures and timeline. Review collected by and hosted on G2.com.

It is easy to use, very user friendly and is also reliable

Makes managing ongoing problems in any company a less tedious task Review collected by and hosted on G2.com.

So far, I have not found any noteworthy issue that I could suggest for improvement.

Maybe if and when, I find something that could be improved, I will contact the team Review collected by and hosted on G2.com.

Ease of configuration, leveraging the features of the PowerPlatform

Support team are great and really spend time helping to guide through issues

Useability is intuitive (esp compared to our previous ITSM Tool) Review collected by and hosted on G2.com.

Knowledge Management / Kbase needs serious work, appreciate why Provance made a uturn to develop their own as opposed to using MS Knowledge Management but in its current form it just lets the product down. Looking forward to Professional V2 or hot-fixes to address the flaws

Lack of issues once escalated out of Provance Support Review collected by and hosted on G2.com.