ServiceNow Strategic Portfolio Management Pros and Cons

I recently switched from software development to project management and I have to say that Project Management tools are making my life easy. I love using Trello, Slack, and Zoom in my everyday job. Review collected by and hosted on G2.com.

There's nothing I can tell but the fact that I can find so many options on the ServiceNow strategic Portfolio that sometimes makes it difficult for me to choose one tool for my everyday job. But it also makes me feel good that I can try different tools and have the opportunity to choose the one that is the best for my team Review collected by and hosted on G2.com.

I find ServiceNow Strategic Portfolio Management useful as a business leader since it helps in directing the projects executio It offers momentary control into projects consequently offers a worthy method of ranking projects and permits insightful decision-making. Due to integration and ease of use, portfolio management on the platform brings versatility to the company’s processes and ensures that changes to the business landscapes do not hinder the platform from delivering the required ROI. Review collected by and hosted on G2.com.

ServiceNow Strategic Portfolio Management is a strong module, but not easy to implement and expand to its fullest. The learning curve of this tool may slow the rate at which it will be adopted in the various teams. It has many features that may seem excessive in some cases, and it can be expensive for organisations with a limited budget to free up for training. I have also noticed that some particular types of the custom reports can be difficult to create, sometimes it is necessary to use additional workarounds or extra modules. Review collected by and hosted on G2.com.

Provides a real-time view of projects, resources, and investments, ensuring alignment with business objectives.

Seamlessly connects with IT Service Management, HR, and other ServiceNow products for a unified approach. Review collected by and hosted on G2.com.

Setting up and customizing SPM can be time-consuming and may require expert assistance

The platform has a lot of features, which can make it overwhelming for new users. Review collected by and hosted on G2.com.

OKR (Objectives & Key Results) Management feature because we just implemented that in my line of work and is has bean much easyer to trak them and I used them on a montly bases. And the customer support is top noch . Review collected by and hosted on G2.com.

Some features are a bit hard to integrate, but support made it easy! Review collected by and hosted on G2.com.

Seamlessly integrates with other Service

Great for portfolio planning, resource management, and strategic road mapping Review collected by and hosted on G2.com.

ServiceNow SPM tends to be expensive, particularly for small and medium-sized businesses.

It may be too robust for companies that don’t require extensive portfolio tracking and strategic alignment tools. Review collected by and hosted on G2.com.

They are customer-oriented and want to obtain good results Review collected by and hosted on G2.com.

I had no reason to complain about them!! Review collected by and hosted on G2.com.

Useful in stakeholder management.

And employee management Review collected by and hosted on G2.com.

Interface issues found and slowness observed Review collected by and hosted on G2.com.

1) ServiceNow is a very productive tool that helps the users manage the entire product lifecycle when integrated with respective tools - like Confluence

2) Supports various Software development lifecycle ( SDLC) methodologies like agile , waterfall , spotify etc.

3) Ease of access - Simple drag and drop features enable the users to easily manage the product backlog

4) Simple tagging of userstories - ServiceNow allows users to tag each individual userstory to its parent epic thereby ensuring proper segmentation and easier tracking

5) All in one place - ServiceNow is a one stop platform for an agile teams to manage their end to end tasks . It allows functional consultants/business analysts to create userstories , developers and techical teams to add tasks and update progress for daily scrum meetings , attendance and timesheet filling , bug and incident resolution etc .

6) ServiceNow allows tracking of progress of multiple teams working on a large project. This makes it easier to track and align on dependencies between multiple teams . Review collected by and hosted on G2.com.

1) Export features need improvement - the end users should be able to export sprint wise userstory export .

2) Mail triggers delays - Whenever any change is made on an individual userstory, sometimes there would be delay in mail triggers to stakeholders which might sometimes create misalignments if not analysed properly

3) Attachments in multiple formats : Would be a great addon if ServiceNow allows attachments in multiple formats for easier communication between business and technical teams Review collected by and hosted on G2.com.

Easy to build the catalogs and easy to implementing Review collected by and hosted on G2.com.

There is no way to say that not working.. nothing to dislike Review collected by and hosted on G2.com.

The most liked aspect of ServiceNow Strategic Portfolio Management (SPM) is its ability to seamlessly align business strategy with day-to-day work, providing a centralized platform to prioritize Review collected by and hosted on G2.com.

limited customization options, potentially complex user interface, challenges with data integration, high cost, not being optimally designed for quarterly planning, and less-than-ideal dashboard capabilities which may not easily integrate with other business intelligence tools like Power BI Review collected by and hosted on G2.com.