[ Service... Reviews ](https://www.g2.com/products/servicenow-strategic-portfolio-management/reviews) [ Service... Reviews ](https://www.g2.com/products/servicenow-strategic-portfolio-management/reviews) # ServiceNow Strategic Portfolio Management Features ##### ## Communication (3) Wiki Documentation Provides a wiki to keep useful product documentation. Community Forum Provides a place for product users to interact and ask questions. Customer Ideation Provides a medium for users to make suggestions for the product. Show More ##### ## Planning (5) Work Capacity Measures the amount of work an employee can handle in a sprint. Task Ranking Ranks the priority of a task. Kanban Board provides a Kanban board to visualize tasks. Custom Workflows Enables the creation of custom workflows to facilitate various processes. Release Forecasting Predicts a products release based on the workflow. Show More ##### ## Workflow Management (4) Time Tracking Tracks the amount of time spent on a task. Progress Monitoring Measures the progress of tasks within a product workflow. Budgeting Measures the cost of tasks and enables the allocation of budget to different projects. Team Scorecard Provides data on employee performance for gamification. Show More ##### ## Portfolio Management (4) Portfolio Types Define multiple types of portfolios for projects, programs, and services. Planning Plan activities and tasks across various portfolios or programs. Alignment Align different kinds of portfolios with business and financial goals. Portfolio Mix Create the optimal mix of portfolios to achieve operational and financial goals. Show More ##### ## Project Management (3) Dependencies Manage dependencies between projects from one or multiple portfolios. Priorities Assign priorities for projects that are part of portfolios. Lean Management Include lean project management features and best practices. Show More ##### ## Resource Management (3) Definition Identify human and material resources and assign them to projects and portfolios. Allocation Resources can be allocated and reallocated across multiple projects and portfolios. Optimization Improve resource utilization across various projects and portfolios. Show More ##### ## Data & Analytics (4) Data Consolidation Consolidate project and portfolio data from separate sources. Visualizations Provide custom project and portfolio monitoring visualizations. Performance Monitor the performance of different types of portfolios. Risk Analysis Perform risk analysis at the portfolio or project level. Show More ##### ## Automation (3) Workflows Provide standard workflows that can be used accross the company. Customization Allow administrators to configure workflows and processes. Data repository Deliver a single data repository for all project information. Show More ##### ## Administration (3) Permissions Define and manage roles and access rights for the entire system. Procedures Maintain procedures for data access and governance. Remote Work Allow users to use the system online and on mobile devices. Show More ##### ## Project management (7) Task Prioritization Set priority levels on tasks so individuals can organize their work. Dependencies Define dependencies between tasks and the rules to manage them. Planning Plan and create work breakdown structure (WBS) based on the scope of the project. Views Create customized project views for internal and external purposes (eg: for customers). Scheduling Allocate resources by matching capacity and demand, by project, team, or department. Critical Path Automatically calculate the critical path for projects and update it when projects change. Dashboards Deliver dashboards that display project data and KPIs in real time. Show More ##### ## Workload (4) Resource Allocation Monitor resource allocation to identify shortages and adjust accordingly. Workspace Define customizable workspace for teams, departments, and external users. Configuration Provide drag and drop options to configure workspaces. Insights Monitor work accross the company and analyze performance. Show More ##### ## Communication & Collaboration (3) Communication Channels Support multiple channels for internal and external communications. Document Management Allow users to share and collaborate on documents and files. Collaboration Help users meet, share workspaces, and collaborate on tasks. Show More ##### ## Cost Management (3) Project Budgeting Associate a budget with a project and allocate it accordingly by task or resource. Time & Expense Track time and expenses associated with projects or tasks. Profitability Monitor project proftability by team or department. Show More ##### ## Integration (3) Front Office Integrate with CRM, marketing, or customer service software. Back Office Provide integration with accounting software and ERP systems. External data Connect to external data sources such as databases or BI software. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Strategy - Project and Portfolio Management (10) Simulation Simulate the outcomes of various business case scenarios and mix of projects Tracking Monitor the efficiency of strategic plans and how they are impacted by projects and portfolios Planning Create plans to implement activities to achieve strategic objectives Objectives Define strategic objectives related to project and portfolio management Visiblity Provide a 360 view of all projects and portfolios and their corresponding strategies Alignment Align project and portfolios with the strategic objectives of the company Risk Management Mitigate risks related to projects and portfolios that may impact strategic objectives Implementation Deploy strategic planning to project and portfolio management activities Optimization Help with continuous improvement and to adapt to strategy updates and market changes Prioritization Assign priorities to projects and portfolios based on strategic objectives Show More ##### ## Strategic Planning - Strategic Portfolio Management (8) Objectives Define strategic objectives related to project and portfolio management Roadmaps Support the creation of roadmaps that visualize the timeline and interdependencies of various portfolio elements Demand management Capture, evaluate, and prioritize demand from different parts of the organization, ensuring that resources are allocated to the most valuable initiatives. Resource Planning Assist with dynamic portfolio-level resource planning and what-if scenario modeling Planning Create plans to implement activities to achieve strategic objectives Simulation Simulate the outcomes of various business case scenarios and mix of projects Prioritization Assign priorities to projects and portfolios based on strategic objectives Alignment Align project and portfolios with the strategic objectives of the company Show More ##### ## Strategic Management - Strategic Portfolio Management (8) Visiblity Provide a 360 view of all projects and portfolios and their corresponding strategies Tracking Monitor the efficiency of strategic plans and how they are impacted by projects and portfolios Risk Management Mitigate risks related to projects and portfolios that may impact strategic objectives Implementation Deploy strategic planning to project and portfolio management activities Change Management Facilitate the process of managing changes within the portfolio, including scope changes, resource adjustments, and schedule updates Optimization Help with continuous improvement and to adapt to strategy updates and market changes Strategy Model Provide pre-defined strategy models that can be customized and combined by users Frameworks Support multiple strategy frameworks such as Balanced scorecard and OKR Show More ##### ## Data Analysis - Strategic Portfolio Management (3) ESG Impact Track environmental, social, and governance (ESG) metrics related to portfolios, such as gas emissions or diversity and inclusion Financial Performance Track the financial performance of portfolios in terms of cost savings, productivity improvements and increasd revenues Forecasting Enable forecasting future performance, resource requirements, and potential risks and opportunities Show More ##### ## Artificial Intelligence - Strategic Portfolio Management (3) Process Intelligence Optimize workflows and processes using machine learning and natural language processing (NLP) Predictive Insights Use artificial intelligence to provide intelligent strategy modelling and proactive risk assessment Virtual Agents Provide an intelligent chatbot or virtual assistant that can answer questions, provide support, and automate tasks related to portfolio management Show More ##### ## Agentic AI - Work Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Application Portfolio Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Microsoft Project & Portfolio Management](https://images.g2crowd.com/uploads/product/hd_favicon/1500313790/microsoft-microsoft-project-portfolio-management.svg "Microsoft Project & Portfolio Management") Microsoft Project & Portfolio Management 4/5(1,627) ](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) [ ![Smartsheet](https://images.g2crowd.com/uploads/product/hd_favicon/1545251244/smartsheet.svg "Smartsheet") Smartsheet 4.4/5(22,581) ](https://www.g2.com/products/smartsheet/reviews) [ ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp") ClickUp 4.6/5(13,154) 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