ServiceNow IT Operations Management Reviews & Product Details - Page 5

Reports and Dashboards are one of the best part in ServiceNow. Very helpful to get reports of your daily work.Also helpful in automating daily task which now I can do in very less time when compared to early on. Review collected by and hosted on G2.com.

Chat window can be improvised as the interface is not that friendly. Review collected by and hosted on G2.com.

Ability to manage everything in one place. Review collected by and hosted on G2.com.

Bottlenecks at scale that result in slowness on the web ui. Review collected by and hosted on G2.com.

ServiceNow offers you the ability to keep a clean and organized helpdesk environment, with easily retrievable approvals from other levels, different department queues for different departments and the ability to set very useful filters, which will make looking for tickets techs have way easier.

Another cool feature is the reminder. You can set reminders for tickets and ServiceNow will email you. Review collected by and hosted on G2.com.

Even though ServiceNow is an awesome helpdesk solution, I find a few things clunky. Setting filters in your own queue is not something that happens with clarity. Before I learned how to do that, things were not intuitive at all. It took me a little while to figure things out and do it properly. Review collected by and hosted on G2.com.

The user-friendly user interface which is straightforward to use. The report pulling option which is very much useful for individual and team analysis. Dashboards in which we can display the incoming tickets, reports and status of the project is great. Automating and scheduling of reports are the most beneficial aspect which I liked about Service Now as it has saved my ample time in day to day work. Review collected by and hosted on G2.com.

Not really much to point but yeah can bring more options of integration with other tools. Review collected by and hosted on G2.com.

The routing and reporting is great, the out of the box reports are super helpful. Review collected by and hosted on G2.com.

It is a little cumbersome to set-up, but the after process/routing tickets is great! Review collected by and hosted on G2.com.

I love the way i can do so many things in one tool like problem management, incident and change management Review collected by and hosted on G2.com.

I really love the product, no dislikes, just that the tool can be even more faster Review collected by and hosted on G2.com.

Incidents and access permissions, filters Review collected by and hosted on G2.com.

A big app with less GUI.. looks like should be easy to access for first time user also Review collected by and hosted on G2.com.

The system is easy to setup, train and implement with in the organization. Review collected by and hosted on G2.com.

Too many features that you want to implement all at once. Review collected by and hosted on G2.com.

The easy way you can built assets reports based on the information gathered by SN Discovery app. Also, I like the discovery documentation offered in the service now community web page and the detailed information found on it. Review collected by and hosted on G2.com.

I don't like the way how it handles duplicate records. Hope in the next release SN engineers take a better approach into this. The way how it normalize the collected data. Review collected by and hosted on G2.com.