ServiceNow IT Operations Management Reviews & Product Details - Page 4

- Customizable interface

- Different view for clients and service team

- Ability to provide internal comments, resolution notes, root cause for the incidents

- manage change and service request better with fields provided by the application Review collected by and hosted on G2.com.

I don't have any dislikes about service now Review collected by and hosted on G2.com.

Easy to Naviagte and very good UI.

Integration with other tools is easy.

Has a high market share compared to its peers. Review collected by and hosted on G2.com.

I have been using Service Now for over 4 years. So far, have not found any cons or drawbacks.

It is the most optimised and best out there in the market. Review collected by and hosted on G2.com.

The best thing i like is the discovery where all the ci are discovered and each and every thing is done by mid server and shazam probes also its service mapping maps through its CMDB and derives a relationship. Review collected by and hosted on G2.com.

The unusual stoppage of the mid server every time that takes place because of which its ci gets undiscovered and we are unable to carry on with discovery, service mapping and other events. Review collected by and hosted on G2.com.

Servicenow is one of the leading industry Ticketing Tool with one of the best user interface tool.

It has features like event trigger, incidents, tasks, request,changes,CMDB, e-mail alerts configuration and many more.

I personally like it's CMDB feature and options which is having.

Very clean UI and easily anyone can get to learn about the tool in very short period. Review collected by and hosted on G2.com.

Nooo dislikes and cons.

All the features and options are upto the expectations.

From my end nothing to mention.

Must for every IT organisation. Review collected by and hosted on G2.com.

A wide array of integration options with different tools Review collected by and hosted on G2.com.

The User Interface is dull and could be better. Review collected by and hosted on G2.com.

I love creating my custom dashboards; it makes my flow work for "me". Review collected by and hosted on G2.com.

I wouldn't say I like that there isn't an easy way to pick how you are notified, but when a service ticket is requested, it would be nice to pick how all incidents, tasks, sources, and costs, Etc are delivered to an employee with updates. For example, email, text, or instant messenger notifications would help track many employees' requests. Review collected by and hosted on G2.com.

It's best to be used at helpdesk and service desk fronts. It's very easy to create a ticket and view the old ones. We have many features integrated with this like ITSM (service management), operations management, escalations management and above all being the admin for Snow development. Review collected by and hosted on G2.com.

Nothing much I dislike about. It's a very good application Review collected by and hosted on G2.com.

Service Now ITOM helps us to monitor infrastructure easily, it helps us to optimize and make infra efficient. Review collected by and hosted on G2.com.

Compatibility with Hyper-V virtual machines are a bit dicy, but no overall dislikes. Review collected by and hosted on G2.com.

Smoothness in access, better navigation, impressive design and easiness, capacity of supporting different module efficiently. Review collected by and hosted on G2.com.

It takes longer sometime to query large data, also killing a running query is bit hectic when it takes hours to complete a query. Also, sometime the query get expire resulting null data however waste time. This section should be improved by ServiceNow. Review collected by and hosted on G2.com.

Reports and Dashboards are one of the best part in ServiceNow. Very helpful to get reports of your daily work.Also helpful in automating daily task which now I can do in very less time when compared to early on. Review collected by and hosted on G2.com.

Chat window can be improvised as the interface is not that friendly. Review collected by and hosted on G2.com.