ServiceNow IT Asset Management Pros and Cons

ServiceNow IT Asset Management (ITAM) offers several advantages what I like is the flexibility and usage of service now has made my life easy as of today working rigorously and exploring the tool to its extent Review collected by and hosted on G2.com.

There nothing such of a dislike but documentation needs to be a little precise to the issue faced the community should be built stronger Review collected by and hosted on G2.com.

I liked the ease of usage of dashboard and support part with the Asset integration. Review collected by and hosted on G2.com.

I like the way we can track the asset and user details as a central database where we can use for Audit purposes Review collected by and hosted on G2.com.

Systematical management and tracking of all IT assets throughout their lifecycle, including hardware, software, and data. By implementing ITAM, businesses can reduce costs, increase efficiency, improve security, and ensure compliance with regulations. Review collected by and hosted on G2.com.

Nothing at all. This is like the bread and butter of every company.. Review collected by and hosted on G2.com.

- Assest discovery

- Ease of use for integration with SaaS applications

- User navigation

- License management

- Cost discovery for assests

- low effort to implementation across 10000+ users Review collected by and hosted on G2.com.

UI for dashboards can be more intuitive. Review collected by and hosted on G2.com.

very easy to implement and users can get started from day one of enablement.

central repository to view the hardware, Software Data.

N number of applications can be integrated with ServiceNow. Review collected by and hosted on G2.com.

Upgrades are difficult when extensively customized.

Cost of the product is on the higher side.

Best if all the modules are implemented within ServiceNow Review collected by and hosted on G2.com.

Its versatility and designed to integrate smoothly.. it helps to track assets, manage licenses and ensure compliance Review collected by and hosted on G2.com.

There is nothing i dislike about ServiceNow it's good Review collected by and hosted on G2.com.

It is simple yet powerful. The Out-of-box solution is pretty robust so most users can get started without a lot of customization. It integrates with all of the other ServiceNow modules so if you already use the platform then this is a great addition. It also integrates well with third-party software easily. It can track assets and licenses as well. The reporting feature is also great. Review collected by and hosted on G2.com.

The license and costs of ServiceNow IT Asset Management can be a bit high. It has a learning curve so new users need to be trained a bit to use this tool more effectively. The system can get slow when the number of assets increases. Review collected by and hosted on G2.com.

SN ITAM allows us to view our hardware and software licensing assets onto a single dashboard, similar to the ones we use for ITSM, allowing us a seamlessness of experience. While not pathbreaking, it helps us keep track of spends and cost optimizations across our hardware and SaaS licenses Review collected by and hosted on G2.com.

While it gets the job done, right now, it is just an Excel done better. We expect more features that can intelligently track spending so we can action these, and custom APIs for specific long term vendors to avoid manual work to onboard. Review collected by and hosted on G2.com.

Classic view is easier to view and use - colors are better and data is consolidated for easy viewing. Review collected by and hosted on G2.com.

Workspace view is not that user friendly - don't like monochromatic view and data is too spaced out. Review collected by and hosted on G2.com.

Servicenow helps to manage my IT assets and work on IT related issues very efficiently in a centralised way.

I recommend everyone to use servicenow Review collected by and hosted on G2.com.

Its really good don't find any dislikes as of now Review collected by and hosted on G2.com.