90 ServiceChannel Reviews
Overall Review Sentiment for ServiceChannel
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The tracking that can be done year over year...the longer we use it - the more benefits we see. Review collected by and hosted on G2.com.
it's a 'love/hate' actually - love that it is always improving and expanding...hate the fact that I struggle to find the time to train on the reporting system and keep up.
For simple work order requests - it is super easy for the field. Review collected by and hosted on G2.com.
Service Channel is easy to use. I am savvy with Excel, but the spreadsheets are easy to use for any one who is not Excel savvy. Review collected by and hosted on G2.com.
The only thing I can think of is to ensure the naming conventions on the dashboard and the spreadsheet align with each other. Review collected by and hosted on G2.com.
Intuitive user interface and the ability to share information in the NOTES field. Review collected by and hosted on G2.com.
The location of the RETRIEVE REPORT button is too far down on the page. Review collected by and hosted on G2.com.
The initial set-up support and identifying ways to fit to our organization. The auto ability to track costs at a building level. Review collected by and hosted on G2.com.
The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades. Review collected by and hosted on G2.com.
the ablility to see problems in equipment and to actually see the costs of service calls as they are incurred Review collected by and hosted on G2.com.
the runaround for missed eta's. the length of time it took to set the product up. the functionality on the app is not as easy as anticipated. not sure you can approve proposals through the app? Review collected by and hosted on G2.com.
ease of use, use of notes in work orders Review collected by and hosted on G2.com.
over complicated work order emails . Too much detail. Please find a way to simplify this. Clear out the clutter and highlight the message. Review collected by and hosted on G2.com.
Work order management is easy to navigate, Preventative Maintenance work order generation and tracking is fairly easy. Review collected by and hosted on G2.com.
I don't like that vendors cannot upload service call resolution verbiage/notes when completing the call. Those are typically added much after the call completion and can be complicated to locate and review. I don't like that proposal and invoice management are not accessible from the mobile app. Review collected by and hosted on G2.com.
The transparency of what is being done in the stores at all levels of management. Review collected by and hosted on G2.com.
I find a lot of smaller vendors sometimes have a hard time working within the system. Review collected by and hosted on G2.com.
