90 ServiceChannel Reviews
Overall Review Sentiment for ServiceChannel
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One Stop shopping! Everything i need to run my business is in one place Review collected by and hosted on G2.com.
Service Channel has the tendency to move to quickly and not fix smaller issues from the past Review collected by and hosted on G2.com.
Recent feature upgrades: mobile app, viewing images on the app, adding notes, etc. The more functional and user friendly the site and user interface becomes, the higher the rating. They seem intent on investing on this but the progress is not quick. Hoping to see significant leaps over the next couple years. Review collected by and hosted on G2.com.
User interface for back end users is not intuitive. Running reports is cumbersome. Mobile App has limited features. Review collected by and hosted on G2.com.
Interface is user friendly, submitting a work order is easy and easy to find Review collected by and hosted on G2.com.
While it offer flexibility, some of the functions just don apply to all work environments like the PM module. I realize this is not accounting software but there should be an easy mechanism for the end user to convert a work order into a payable without having the vendor involved. Review collected by and hosted on G2.com.
The volume of work that this product supports is amazing as well as the amount of data it tracks. Review collected by and hosted on G2.com.
It's simple to use but because it can do so many things I often don't know what it can or can't do. Review collected by and hosted on G2.com.
Ease of managing multiple stores facilities across the nation. Review collected by and hosted on G2.com.
Changing management hierarchy in the system is overly complicated; meaning you have to go to multiple pages to reassign new District Managers to stores. Review collected by and hosted on G2.com.
We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication. Review collected by and hosted on G2.com.
The program does not always stay connected while logged in though Chrome. We would also like to add new vendors through the mobile app. Review collected by and hosted on G2.com.
Everything is at our fingertips, from all the locations information, to the inventory, to the work order history, as well as the billing and reporting. We are able to view or spending trend by region, trade and location. Review collected by and hosted on G2.com.
the original setup process. it was a lengthy process because we wanted to be able to have access to everything in one place. Review collected by and hosted on G2.com.
We are not currently finished with Implementation, but the implementation team is phenomenal. Review collected by and hosted on G2.com.
The dash board that you see when you log in is not very informative. Review collected by and hosted on G2.com.
What I like the best from using service channel is that I am able to manage vendors, cost and history of all our shops. Review collected by and hosted on G2.com.
What I dislike is that there isn't any training videos different types of reports that dhow how much you have spent and saved. Review collected by and hosted on G2.com.
