ServiceChannel Reviews & Product Details - Page 6

I like the Layout of Service Channel and the ease it allows to navigate. I also like the Pro View feature providing all the analytic data. The information is already formatted and downloadable to provide insights in various custom reporting as needed. Review collected by and hosted on G2.com.

I dislike the extensive formatting when generating the issue lists. If you weren't there in the beginning of set-up, you most likely are going to need Service Channel assistance. Review collected by and hosted on G2.com.

I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer. The reports help me the best and I do like that feature as well as the Notes feature because I use this everyday to communicate with the stores and the vendors and helps to record all information. Review collected by and hosted on G2.com.

I dislike the Service channel App. I believe it needs to be revised and more user friendlier and easier to access information. I tend to skip the app and go straight o the website as it seems to be easier to manager that way. Review collected by and hosted on G2.com.

Ticket tracking

Invoice Tracking

Trade splits

Store spend tracking

All these features help us find problems and benefits. We can see where to explore to replicate good things and pinpoint bad to fix. Review collected by and hosted on G2.com.

Clunky

Analytics lags behind similar type products

Looks out dated

Search features are not very customizable

Service Channel is good at a lot of things, but not great at many things

Customer Service problem resolutions

The overall product leaves more to be desired. I know it is better than the worst products, but many avenues can be made better. Review collected by and hosted on G2.com.

Ability to customize the system to streamline the fulfillment and tracking of services Review collected by and hosted on G2.com.

Takes some time to get responses from Account Manager Review collected by and hosted on G2.com.

Organizing, Dispatching, & Invoicing All Work Order w/ quite visibility of all needing information Review collected by and hosted on G2.com.

Asset Database is a little cumberson to work in. It always defaults back to the last couple of items entered, when you should be able to service via Store # or asset type and then default back to that item. Review collected by and hosted on G2.com.

It's an easy to use facility management system. It saves us time on a daily basis, helping manage the large volume of work orders we deal with on a regular basis.

They are continuously improving their desktop site as well as their mobile app, so we don't lose a beat out in the field. Review collected by and hosted on G2.com.

Some of the basis request for proposal and proposal functions are not user friendly. They do not allow for edits or changes and require an entirely new rfp or proposal...which is now a waste of our time. Review collected by and hosted on G2.com.

Service Channel has streamlined our billing process for our service and maintenance vendors. We are able to manage our budgets and costs better, accrue more accurately and process billings more efficiently. Review collected by and hosted on G2.com.

The rollout of the program was a challenge, requiring a lot of support on our end. The communication could have been better and I believe the requirements needed, file specs, etc were not clearly defined, which were the initial stumbling blocks. Later as we find areas to improve, the process to change or improve the files are not without significant cost or hoops to jump through. It would seem that enhancing the process would be something to support as that would mean we would then be able to spend more, resulting in larger profit margins. Review collected by and hosted on G2.com.

I like the PM program, over the years it has gotten more user friendly and now easy to set up new accounts in the PM system. I also like the work order system as once you get the system set up and take less time to set up a new account. Review collected by and hosted on G2.com.

I don't like the asset program, I think making it more user friendly to be able to upload multiple items and them not being in 1 category would be more helpful. Also being able to scan asset tags would be great as well. Review collected by and hosted on G2.com.

It allows you to place and track WOs from beginning to the finished results. Review collected by and hosted on G2.com.

Occasionally the site will lock island requires restarting Google Chrome, but then is backup and running. The mobile app could use some enhancements and updates. Review collected by and hosted on G2.com.

The ease of the program for both stores and corporate office to use. Real time updates, notes between the stores and corporate, along with instant uploads. We went from our stores submitting paper requests and doing everything manually to one-stop shopping for all maintenance needs. Review collected by and hosted on G2.com.

At the moment, I am unhappy with the increase in cost to use the program. We have not been informed by the increase is occurring and will increase annually for its users. After being with the program for 2 years, I understand an increase in costs, but to double and triple fees for aspects some retailers don't use is not correct. Review collected by and hosted on G2.com.