90 ServiceChannel Reviews
Overall Review Sentiment for ServiceChannel
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All the functions that this program has is great, but it is only as good as the information that is entered. If you are looking for good feedback from technicians or your vendors then I would NEVER recommend this program. Review collected by and hosted on G2.com.
Where do I start.......tech support is the worst I've ever dealt with. It is an American "based" company with overseas outsourced tech support . You might want to educate your support staff on weather patterns to the customers that they are speaking with. The software from a tech perspective, remember those are the ones that will be uploading the majority of your information, is cumbersome to be civilized. Invoicing is a NIGHTMARE! We have had "jobs" created for us to do in this system only to have them combined, by our customers request, only to have ServiceChannel request the project invoices. The customer closes the request, we the vendor apply notes to the work order generated and yet 3 months in a row I get requests to apply invoices to the work order. Review collected by and hosted on G2.com.
Finding work orders is simple. You can open a series of workorders at the same time. Entering quotes is quick. Review collected by and hosted on G2.com.
Can't drag and drop attachments to add photos and pdfs. Review collected by and hosted on G2.com.
Everything for my basic use it readily available and visible up front. I enjoy my interaction with account reps, and even though I resolve most issues or questions on my own, they are always very helpful and available to answer questions. Way to go Jordan Lewis and Paul Lehman. Review collected by and hosted on G2.com.
I feel there could be room for improvement on the communication side. There's no big picture perspective given to downtime and service interruptions that may help reduce frustration at times. It would also be great to have a page that would allow for you to quickly glance and status of work orders. Maybe things like WOs closed in the last 5 days. WOs scheduled for today. Open/In Progress with no activity for X days. Review collected by and hosted on G2.com.
Very efficient multisite job/vendor management. Fantastic reporting capabilities. Does the basics well. Review collected by and hosted on G2.com.
American built system. As a UK/EU user found challenges with different time zones (however now largely resolved), currency conversion on reports and language barriers with non english speaking users. Review collected by and hosted on G2.com.
Service Channel provides a way for all parties included to know exactly what is going on. Everything lives in that one work order from notes to pictures and attachments. This has helped us put together the whole story from start to finish. Review collected by and hosted on G2.com.
Some of the user settings. I feel you should be able to pick from a list and they not be set already Review collected by and hosted on G2.com.
Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and are quick to help Review collected by and hosted on G2.com.
When you edit a work order, or look up an invoice, or any other enquiry the form is so long with huge spaces and so you have to scroll up and down the screen looking for the parts to fill out. These form have been designed by someone who has never used the system, it is designed how they want it with no regard to the end user. Put id on one page and compact it--Just ridiculous.
If you get a call from Service Channel it is from India and it is sometime difficult to understand the accents.
If you submit and email for a request it can take a day before you get the final response, also to many confirmation emails. Review collected by and hosted on G2.com.
