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3.9 out of 5 stars
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ServiceChannel Reviews & Product Details - Page 4

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ServiceChannel Overview

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What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality, across all trades, locations, and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. ServiceChannel brings peace of mind to facilities and store operations teams by ensuring that their locations offer the best possible guest and employee experience. Market leaders across industries partner with us to accelerate the performance of their business-critical assets. We make this possible through a SaaS platform that provides a single source of truth, a marketplace that connects businesses with top service providers, and professionally managed services. ​ServiceChannel is used daily by 500+ leading brands to manage more than 70,000 contractors at over 500,000 commercial locations in 66 countries.

ServiceChannel Details
Product Website
Discussions
ServiceChannel Community
Languages Supported
German, English, French, Italian, Portuguese, Russian, Spanish, Turkish
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Product Description

ServiceChannel Service Automation combines a web- and mobile-based work order management platform with integrated analytics

Seller Details
Seller
ServiceChannel
Company Website
Year Founded
1999
HQ Location
Greenville, SC
Twitter
@ServiceChannel
1,163 Twitter followers
LinkedIn® Page
www.linkedin.com
374 employees on LinkedIn®
Description

ServiceChannel is a leading platform that provides facilities management solutions, enabling businesses to manage their maintenance and repair operations efficiently. Through its software, ServiceChannel offers tools for work order management, vendor management, and analytics, helping organizations optimize service delivery, control costs, and enhance operational performance. The platform is designed for various industries, including retail, hospitality, and healthcare, ensuring that facilities are maintained to high standards. For more information, visit their website at https://www.servicechannel.com.

ES
Overview Provided by:
Elyssa Shaughnessy

Recent ServiceChannel Reviews

AD
Alan D.Enterprise (> 1000 emp.)
5.0 out of 5
"LV loves Servicechannel"
The stores love the simplicity, finance loves the time and dollar savings, I love the organization, reporting and ease of use. Servicechannel is an...
Read more
Crystal H.
CH
Crystal H.Mid-Market (51-1000 emp.)
4.0 out of 5
"Searching within ServiceChannel"
I like that it's easy to see the status of work orders on ServiceChannel because they are differentiated by color.
Read more
Michelle T.
MT
Michelle T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Experience"
I like that the portal is easy to navigate, and I hardly have any issues with my techs checking in and out. It is always easy for my techs to navig...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

ServiceChannel Media

ServiceChannel Demo - Work Order Analytics
Full reporting capabilities on all work orders
ServiceChannel Demo - Business Intelligence Analytics
View full reporting on all aspects of your work orders, invoices, trades and locations
ServiceChannel Demo - Mobile Application
Advanced mobile applications for all devices
ServiceChannel Demo - Contractor Scorecard
In-depth reporting for all of your contractors using your realtime data
ServiceChannel Demo - Mobile Site Audit
Simple and thorough capture & centralization of actionable intelligence on location condition
ServiceChannel Demo - Compliance Manager View
Monitor the compliance for all of your contractors from a single view
ServiceChannel in 100 seconds.
Play ServiceChannel Video
ServiceChannel in 100 seconds.
ServiceChannel Marketplace and Provider Performance
Play ServiceChannel Video
ServiceChannel Marketplace and Provider Performance
ServiceChannel Platform Overview
Play ServiceChannel Video
ServiceChannel Platform Overview
ServiceChannel Managed
Play ServiceChannel Video
ServiceChannel Managed
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90 ServiceChannel Reviews

3.9 out of 5
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90 ServiceChannel Reviews
3.9 out of 5
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3.9 out of 5
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ServiceChannel Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ServiceChannelQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceChannel?

Being able to search by site number easily Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Not knowing how many numbers on site name Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Updating and closing out workorders Review collected by and hosted on G2.com.

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Verified User in Banking
UB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about ServiceChannel?

The efficiency we have achieved in paying our invoices through ServiceChannel and the data reports we can pull for our locations. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

The time it takes to get some things changed that would see easy and are essential to business(like adding an ETA alert notice for FM's on proposals that were submitted to providers but that have passed the due date). Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Data consolidation. Ease in budgeting and in locating areas where we have gone over budget and why. Review collected by and hosted on G2.com.

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Ashley B.
AB
Retail Facilities Coordinator
Apparel & Fashion
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about ServiceChannel?

Easy platform to use. Friendly staff were amazing in answering questions. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Often runs slower than desired. Lags too late often. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceChannel:

Easiest retail platform in my opinion. Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Analytics, cost tracking Review collected by and hosted on G2.com.

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AW
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about ServiceChannel?

the level of customer support provided by SC is impressive to say the least... always a positive experience Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

n/a.... everything that was a concern, has been addressed Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

n/a Review collected by and hosted on G2.com.

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Pamela B.
PB
Facilities Expense Analyst
Hospital & Health Care
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about ServiceChannel?

The transparency, having data at hand to make decisions based on, constant evolving technology. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Can always make improvements but don’t dislike Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Spend, vendor behavior Review collected by and hosted on G2.com.

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Verified User in Retail
ER
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about ServiceChannel?

Reporting, Vendor Management. ease of entering a work order. in-house/3rd party compatibility. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Dislike the price hikes. Retail is an extremely competitive and would appreciate more consisten year over year costs. I understand SC is changing the FM world but we need to be cost conscience. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceChannel:

Dive in and enjoy the ride. Free your time Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Transparancey Review collected by and hosted on G2.com.

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CK
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about ServiceChannel?

Ease of use for administrators, store users, and contractors; customizable Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

nothing, it has been a huge success for our organization Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Multi-store retail chain daily maintenance and preventative maintenance programs, ServiceChannel has allowed us to move away from a call center program and empowers store users to manage their requests and follow up on work orders. Review collected by and hosted on G2.com.

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Verified User in Facilities Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about ServiceChannel?

Full customization of financial reports allows for easy review of spend. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Not having a store map to share with fellow departments. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceChannel:

Reach out for support if you are having issues with building reports. Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Being able to report on sustainability. Review collected by and hosted on G2.com.

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Verified User in Electrical/Electronic Manufacturing
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ServiceChannel?

ServiceChannel customers are desperate because most vendors treat them like lepers. We can charge 2x our normal rates and they don't bat an eye. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

No one will deal with ServiceChannel and my employees threatened to quit if I stick them with it. So I'm stuck doing this on my Saturdays. I called in for tech support and she hangs up on me after insinuating that I'm upset. I may dislike bad software but my disgust had no emotion attached, I assure you (at least, it didn't until she disconnected the call). So add bad tech support to the list of things I hate about ServiceChannel. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceChannel:

Get ready to spend a ton more to your vendors because vendors don't tolerate this garbage without a fee... Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

ServiceChannel allows us to do business with those who call us desperately seeking support because all of their prior vendors won't tolerate ServiceChannel. Review collected by and hosted on G2.com.

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Response from Stacy Nicholas of ServiceChannel
Editedit

Hi,

Thank you very much for your feedback. We appreciate you taking the time to review ServiceChannel.

We are sorry to hear that you have had a bad experience with our support team. If you have any issues moving forward please feel free to reach out to us directly at contractorsupport@servicechannel.com.

We hope to resolve any issues moving forward and thank you again for taking the time to give us your feedback.

Best regards,

Stacy Nicholas

Helpful?
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Verified User in Retail
ER
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about ServiceChannel?

Ability to work with vendors on common platform and leverage large database of vendors. Accessible platform for our operations that is easy to use. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Custom analytics can be challenging to use Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Streamlined work order process Review collected by and hosted on G2.com.

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ServiceChannel
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