90 ServiceChannel Reviews
Overall Review Sentiment for ServiceChannel
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Everything about my job is so much easier with this platform. Mobile access, access to data, transparency Review collected by and hosted on G2.com.
Database can slowdown throughout the day. Review collected by and hosted on G2.com.
There are not any that I am aware of from a Vendor's perspective. Review collected by and hosted on G2.com.
Customer service is absolutely horrific. They treat you like you need them and you FEEL that every time you run into an issue (which is often with their poor platform). Number 1 issue, their customer service is terrible. Try it, you will see how much extra effort/time/money it costs you to operate through this system. Review collected by and hosted on G2.com.
You can keep track of all work orders on one platform. Review collected by and hosted on G2.com.
Some vendors and locations are not using it, hence you have to email/call to make app. Review collected by and hosted on G2.com.
Ease of work order lookup. Simple to write and email notes. Can be integrated with other facilities software to auto accept orders. Review collected by and hosted on G2.com.
Pauses in service. Sometimes the server gets busy. Need to delete cookies often. Review collected by and hosted on G2.com.
The ease, flexibility, transparency and efficiency Review collected by and hosted on G2.com.
The fee structure has changed making it a bit more challenging when purchasing different options. Review collected by and hosted on G2.com.
Meeting others to collaborate on better formats I can use for my business, and trying to come up with a overall best practice for others. Review collected by and hosted on G2.com.
As I attended the first conference in 2017 the anticipation was high, and it was a little disappointing to see some of the same things that was discussed before, are still in a "what do you think we should do" status than an actual resolution. Some things that were discussed were still not creating a easier process and still needed to be reviewed. Review collected by and hosted on G2.com.
Providing a means (platform) for our branches to engage, communicate and track their repair and maintenance issues from start to finish on one platform. . Review collected by and hosted on G2.com.
Although improvements are being made to the software, at times the system can be slow and cumbersome ... not as "user friendly" for providers and associates in the field. There are some controls that should be allowed to make changed in the system by our team (as administrator) instead of sending in a ticket to client support.
One constant complaint we receive from the field has been around calling into support and not understanding the person on the support team due to the heavy foreign accent. This remains to be an issue. Review collected by and hosted on G2.com.
Service Channel conference was very infromative and valuable. As we ae learning this process for our Compnay. I was very happy with the way we were able to express our concerns with the Genius squad and also by the profound given dediacation of some of the employees of Servicechannel to take time to answer our concerns and issues. Review collected by and hosted on G2.com.
I would have like to receive a list of the Team at serivce channnel with their contact information for futire reference and probably a list of the vendors that attended the meeting. Review collected by and hosted on G2.com.
The platform brings many different aspects together allowing for items and issues to be easily tracked, managed and reported on. Review collected by and hosted on G2.com.
The proposal platform does not allow for notes between the vendor and customer to be collected and tracked. Review collected by and hosted on G2.com.
Service Channel is constantly innovating and open to new ideas from customers Review collected by and hosted on G2.com.
Custom reporting support needs to more robust in suggesting new reports. Review collected by and hosted on G2.com.
