--- title: ServiceChannel Reviews meta_title: 'ServiceChannel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how ServiceChannel works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 146 scale: '5' date_modified: '2026-07-17' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # ServiceChannel Reviews **Vendor:** ServiceChannel **Category:** [Facility Management Software](https://www.g2.com/categories/facility-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 146 ## About ServiceChannel ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketplace helps you source top providers in every market based on proven performance while optimizing for the metrics you care most about, such as speed and cost. By automating the work order process with Managed Services, you can keep your locations in top-notch shape and keep your customers happy. ## ServiceChannel Pros & Cons **What users like:** - Users appreciate the **ease of use** of ServiceChannel, making operations straightforward and efficient for various tasks. (29 reviews) - Users value the **efficiency** of ServiceChannel, highlighting its intuitive interface and seamless operations for daily tasks. (14 reviews) - Users find ServiceChannel to have a **user-friendly interface** , enhancing communication and streamlining workflow efficiently. (13 reviews) - Users love the **easy initial setup** of ServiceChannel, leading to a smooth experience and efficient operations. (13 reviews) - Users appreciate the **efficient management of work orders** with quick uploads, automation, and comprehensive tracking features. (13 reviews) - Easy Setup (12 reviews) - Users find **implementation easy** with ServiceChannel, streamlining work order updates and client communication effectively. (12 reviews) - Communication (10 reviews) - Users value the **intuitive work order management** in ServiceChannel, streamlining operations and enhancing overall efficiency. (10 reviews) - Communication Features (9 reviews) **What users dislike:** - Users face **work order issues** with unclear service requests and complications in clocking in, impacting efficiency and fairness. (8 reviews) - Users find the **interface design poor** , reporting struggles with usability and complicated workflows that hinder productivity. (6 reviews) - Users experience **slow performance** with ServiceChannel, noting delayed responses and system refresh times that hinder usability. (6 reviews) - Users often find the **complexity of terminologies and processes** in ServiceChannel challenging, hindering their overall experience. (4 reviews) - Users face **poor customer support** with slow response times and challenges in managing work orders effectively. (4 reviews) - Users experience a **poor user experience** due to outdated design, complex terminology, and insufficient instructions. (4 reviews) - Slow Speed (4 reviews) - Tedious Process (4 reviews) - Complex Interface (3 reviews) - Delays (3 reviews) ## ServiceChannel Reviews ### 1. RFM **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ServiceChannel?** Working with people. **What do you dislike about ServiceChannel?** Emails **What problems is ServiceChannel solving and how is that benefiting you?** Break/fix ### 2. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2018 **What do you like best about ServiceChannel?** Finding work orders is simple. You can open a series of workorders at the same time. Entering quotes is quick. **What do you dislike about ServiceChannel?** Can't drag and drop attachments to add photos and pdfs. **What problems is ServiceChannel solving and how is that benefiting you?** Faster communication with clients and service locations. ### 3. Streamlined and efficient for day to day use. **Rating:** 4.0/5.0 stars **Reviewed by:** Holland H. | Facilities Coordinator, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Everything for my basic use it readily available and visible up front. I enjoy my interaction with account reps, and even though I resolve most issues or questions on my own, they are always very helpful and available to answer questions. Way to go Jordan Lewis and Paul Lehman. **What do you dislike about ServiceChannel?** I feel there could be room for improvement on the communication side. There's no big picture perspective given to downtime and service interruptions that may help reduce frustration at times. It would also be great to have a page that would allow for you to quickly glance and status of work orders. Maybe things like WOs closed in the last 5 days. WOs scheduled for today. Open/In Progress with no activity for X days. **Recommendations to others considering ServiceChannel:** ServiceChannel will cover all your basic needs, however you'll get as much out of it as you put into it. I'd like to say information will just pop out at you for all the answers, but you'll need to know the questions you need answers to first. A little thought or planning as you implement will go a long way. **What problems is ServiceChannel solving and how is that benefiting you?** Communication with Vendors/Tillys. The platform is mostly used to keep track of communication records for the sake of resolving issues. I've also been able to do cost analysis and produce quantified reports to validate or adjust perception of issues that may need to be addressed on a large scale. ### 4. Good, however requires more development for UK market. **Rating:** 2.5/5.0 stars **Reviewed by:** Jason G. | Facilities Specialist, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2016 **What do you like best about ServiceChannel?** Very efficient multisite job/vendor management. Fantastic reporting capabilities. Does the basics well. **What do you dislike about ServiceChannel?** American built system. As a UK/EU user found challenges with different time zones (however now largely resolved), currency conversion on reports and language barriers with non english speaking users. **Recommendations to others considering ServiceChannel:** The product works and will help to manage workload and vendors in a fast pace commercial environment. It is relatively easy to use but requires man power to maximise it's full potential. Service Channel are still developing as a UK competitor but they are taking the right steps and heading in the right direction to gain eventual market share, and I do believe their UK client base is growing. The winning factor for this product are its reporting capabilities and the system flexibility. These features allow you to customise the product to best suit your needs. **What problems is ServiceChannel solving and how is that benefiting you?** Helps largely with RFP and work order management when working with a big supply chain. Another benefit is centralised data source which in turns helps with reporting. **Official Response from Lori Hazelton:** > Hi Jason, Thank you very much for your feedback. We appreciate you taking the time to review ServiceChannel. As we grow into more and more global markets, we know the importance of making ServiceChannel an international SaaS platform with all the ease of use as in the US. We have made great strides with reducing language barriers by creating translated contractor training docs that are available on SCU (ServiceChannel University): https://servicechannel.zendesk.com/hc/en-us/categories/200277930-Multilingual-Contractor-Documents ServiceAutomation & Fixxbook have also been translated into languages (you can find them via the language toggle). Lastly, we recently released a feature that actually translates the WO dispatch email to the service provider (contact your AE for more information on setting that up). Thank you again for taking the time to give us your feedback. Please feel free to reach out to me if you ever need assistance at lhazelton@servicechannel.com. Best Regards, Lori Hazelton Manager, Client Services ### 5. A current Facilities Specialist using Service Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina L. | Office Manager, Building Materials, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Service Channel provides a way for all parties included to know exactly what is going on. Everything lives in that one work order from notes to pictures and attachments. This has helped us put together the whole story from start to finish. **What do you dislike about ServiceChannel?** Some of the user settings. I feel you should be able to pick from a list and they not be set already **Recommendations to others considering ServiceChannel:** ServiceChannel has the right vision for now and in the future. This interface is very user friendly. I am so excited about the changes that they have made and are striving to make. **What problems is ServiceChannel solving and how is that benefiting you?** We have added all of our Preventative Maintenance into Service Channel. This allows us to see if the work is being completed and if its being done in a timely manner. This also allows us to report on it from a financial standpoint. ### 6. I have used Service Channel extensively over the past 4 years **Rating:** 4.5/5.0 stars **Reviewed by:** Jon N. | Facilities Manager, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and are quick to help **What do you dislike about ServiceChannel?** When you edit a work order, or look up an invoice, or any other enquiry the form is so long with huge spaces and so you have to scroll up and down the screen looking for the parts to fill out. These form have been designed by someone who has never used the system, it is designed how they want it with no regard to the end user. Put id on one page and compact it--Just ridiculous. If you get a call from Service Channel it is from India and it is sometime difficult to understand the accents. If you submit and email for a request it can take a day before you get the final response, also to many confirmation emails. **Recommendations to others considering ServiceChannel:** Talk to others using the system to make sure it fits your requirements **What problems is ServiceChannel solving and how is that benefiting you?** Repair and Maintenance requests are being processes very efficiently with great tracking. 165 locations can be overseen by one person, without service Channel this would be 2 to 3 person job. ### 7. All in One Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Michael G. | Facilities Manager, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2016 **What do you like best about ServiceChannel?** I like the Layout of Service Channel and the ease it allows to navigate. I also like the Pro View feature providing all the analytic data. The information is already formatted and downloadable to provide insights in various custom reporting as needed. **What do you dislike about ServiceChannel?** I dislike the extensive formatting when generating the issue lists. If you weren't there in the beginning of set-up, you most likely are going to need Service Channel assistance. **What problems is ServiceChannel solving and how is that benefiting you?** We have made gains on seeing the breakdown of Facility costs which were once very difficult to do with a lot of admin hours. Very beneficial when managing nearly 3.8 mil sq. ft. portfolio that is set-up as a network of locations across the U.S. ### 8. Awesome PROGRAM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer. The reports help me the best and I do like that feature as well as the Notes feature because I use this everyday to communicate with the stores and the vendors and helps to record all information. **What do you dislike about ServiceChannel?** I dislike the Service channel App. I believe it needs to be revised and more user friendlier and easier to access information. I tend to skip the app and go straight o the website as it seems to be easier to manager that way. **Recommendations to others considering ServiceChannel:** I highly recommend Service channel if you are looking to organize your repair and maintenance needs, acquire real time of work performance, record issues and watch your bottom line in costs. This enables you to take control and clients, contracts and business are all held accountable for each part which they take. It is a great tool and has defiantly improved efficiency on all levels. **What problems is ServiceChannel solving and how is that benefiting you?** One major issue is to get all the vendors on board and follow process with the IVR in and out. The GPS App is great but seems to have a lot of issues that still need to be work order out as it doesn't seem to work effortlessly. ### 9. A Good Product - Needs further Support/Development to be Great **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Ticket tracking Invoice Tracking Trade splits Store spend tracking All these features help us find problems and benefits. We can see where to explore to replicate good things and pinpoint bad to fix. **What do you dislike about ServiceChannel?** Clunky Analytics lags behind similar type products Looks out dated Search features are not very customizable Service Channel is good at a lot of things, but not great at many things Customer Service problem resolutions The overall product leaves more to be desired. I know it is better than the worst products, but many avenues can be made better. **Recommendations to others considering ServiceChannel:** It tracks invoices & work orders very well. Product gets many additions throughout year. Would caution of features not having a crisp/fresh look. **What problems is ServiceChannel solving and how is that benefiting you?** Ticket counts - know which stores have high amounts Trade analysis - see which trades have high spend and tackle the high priorities **Official Response from A.J Steele:** > We appreciate your feedback. We know your time is very valuable, so thank you for your review of ServiceChannel. We want to make sure we address all of your concerns regarding our products outlined in your review. At your earliest convenience, please reach out to me at ajsteele@servicechannel.com to discuss further. Best Regards, AJ Steele Manager, Client Services ServiceChannel ### 10. Streamlined Facilities Management **Rating:** 4.5/5.0 stars **Reviewed by:** Bernadette T. | Regional Facilities Manager, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Ability to customize the system to streamline the fulfillment and tracking of services **What do you dislike about ServiceChannel?** Takes some time to get responses from Account Manager **Recommendations to others considering ServiceChannel:** WE are a small operation, so I took on multiple responsibilities to set up and administer the system. When setting up the service assure you have designated people to help set up and administer the system. Continuing training is needed to assure that people use the system properly. The system is great. **What problems is ServiceChannel solving and how is that benefiting you?** Tracking and reporting on service requests from multiple facilities Tracking and controlling costs ### 11. Serivce Channel Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Organizing, Dispatching, & Invoicing All Work Order w/ quite visibility of all needing information **What do you dislike about ServiceChannel?** Asset Database is a little cumberson to work in. It always defaults back to the last couple of items entered, when you should be able to service via Store # or asset type and then default back to that item. **Recommendations to others considering ServiceChannel:** This make managing multiple locations very easy. Including giving you a history of all related work. it has customization for your individual needs. Overall it has helped us become more organize, provide a history of past work, given a location for invoicing, and a location to store any needed store documents. **What problems is ServiceChannel solving and how is that benefiting you?** Keeping Organized and a history of all WOs ### 12. Service Channel Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** It's an easy to use facility management system. It saves us time on a daily basis, helping manage the large volume of work orders we deal with on a regular basis. They are continuously improving their desktop site as well as their mobile app, so we don't lose a beat out in the field. **What do you dislike about ServiceChannel?** Some of the basis request for proposal and proposal functions are not user friendly. They do not allow for edits or changes and require an entirely new rfp or proposal...which is now a waste of our time. **Recommendations to others considering ServiceChannel:** It's a top notch facility management service. They are consistently trying to improve their product and listen to both client and vendors feedback. It will work for just a few locations or hundreds. **What problems is ServiceChannel solving and how is that benefiting you?** It's a great time saving and organizational tool. We use it on a daily basis for work order management, reporting and it's preventative maintenance module. We are only scratching the surface of Service Channel capabilities. ### 13. Service Channel has been an overall good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Service Channel has streamlined our billing process for our service and maintenance vendors. We are able to manage our budgets and costs better, accrue more accurately and process billings more efficiently. **What do you dislike about ServiceChannel?** The rollout of the program was a challenge, requiring a lot of support on our end. The communication could have been better and I believe the requirements needed, file specs, etc were not clearly defined, which were the initial stumbling blocks. Later as we find areas to improve, the process to change or improve the files are not without significant cost or hoops to jump through. It would seem that enhancing the process would be something to support as that would mean we would then be able to spend more, resulting in larger profit margins. **What problems is ServiceChannel solving and how is that benefiting you?** As we work through capital transactions, we need more details to flow through the files. Also, We have vendors who are split and bill by paper and via Service Channel. This results in the file to you all with transactions that are not SC billings. Although I have explained it to the team who receives the payment file, they continue to question the rejections each week when they are extras and will not match. So, exceptions do not seem to be a flexibility. ### 14. Worked within program for 5 years+. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** I like the PM program, over the years it has gotten more user friendly and now easy to set up new accounts in the PM system. I also like the work order system as once you get the system set up and take less time to set up a new account. **What do you dislike about ServiceChannel?** I don't like the asset program, I think making it more user friendly to be able to upload multiple items and them not being in 1 category would be more helpful. Also being able to scan asset tags would be great as well. **Recommendations to others considering ServiceChannel:** Work on the Asset program so that it is more user friendly and can be used on the mobile device app. **What problems is ServiceChannel solving and how is that benefiting you?** We work with schools so it takes out alot of the guess work for them, on the client side and is taking less time to set up for new clients which is wonderful and is a benefit. ### 15. Service Channel for a growing new business or well established **Rating:** 4.5/5.0 stars **Reviewed by:** Frank S. | Facilities Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** It allows you to place and track WOs from beginning to the finished results. **What do you dislike about ServiceChannel?** Occasionally the site will lock island requires restarting Google Chrome, but then is backup and running. The mobile app could use some enhancements and updates. **Recommendations to others considering ServiceChannel:** Having worked with IPT at Blockbuster, this website offers the same features and more. From placing and following up on WOs, to searching for contractors. **What problems is ServiceChannel solving and how is that benefiting you?** Money management. This site helps keep track of spending by trades ### 16. Has helped to manage maintenance at a higher level **Rating:** 5.0/5.0 stars **Reviewed by:** Sara Anne P. | Architecture Operations Manager, US and Canada, Luxury Goods & Jewelry, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** The ease of the program for both stores and corporate office to use. Real time updates, notes between the stores and corporate, along with instant uploads. We went from our stores submitting paper requests and doing everything manually to one-stop shopping for all maintenance needs. **What do you dislike about ServiceChannel?** At the moment, I am unhappy with the increase in cost to use the program. We have not been informed by the increase is occurring and will increase annually for its users. After being with the program for 2 years, I understand an increase in costs, but to double and triple fees for aspects some retailers don't use is not correct. **What problems is ServiceChannel solving and how is that benefiting you?** PM Services ### 17. Service Channel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about ServiceChannel?** One Stop shopping! Everything i need to run my business is in one place **What do you dislike about ServiceChannel?** Service Channel has the tendency to move to quickly and not fix smaller issues from the past **What problems is ServiceChannel solving and how is that benefiting you?** Everything from AP to vendor managment ### 18. Service Channel is a work in progress, but there is progress **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** Recent feature upgrades: mobile app, viewing images on the app, adding notes, etc. The more functional and user friendly the site and user interface becomes, the higher the rating. They seem intent on investing on this but the progress is not quick. Hoping to see significant leaps over the next couple years. **What do you dislike about ServiceChannel?** User interface for back end users is not intuitive. Running reports is cumbersome. Mobile App has limited features. **What problems is ServiceChannel solving and how is that benefiting you?** Invoice processing, alignment with vendors. Saving massive amounts of time on chasing down vendors for invoices or receiving surprise invoices. Full transparency into what is happening at a multi-site business. ### 19. Service Channel **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2016 **What do you like best about ServiceChannel?** Interface is user friendly, submitting a work order is easy and easy to find **What do you dislike about ServiceChannel?** While it offer flexibility, some of the functions just don apply to all work environments like the PM module. I realize this is not accounting software but there should be an easy mechanism for the end user to convert a work order into a payable without having the vendor involved. **What problems is ServiceChannel solving and how is that benefiting you?** We are seeking to functionalize Facilities Management in a large organization and streamline systems and processes. We have been able to streamline collection of facilities expense with great effort. **Official Response from Lori Hazelton:** > Thank you for your feedback. We know your time is valuable so we appreciate you taking the time to review ServiceChannel. We would like to help make the user experience the best possible, so would love to discuss your payable concerns and try to help you streamline your processes. Please contact me at your earliest convenience at lhazelton@servicechannel.com. Best Regards, Lori Hazelton Manager, Client Services ServiceChannel ### 20. I don't just use this product. I rely on it. Every. Single. Day. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel E. | Director - Facilities RFMP, Curo Financial Technologies , Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** The volume of work that this product supports is amazing as well as the amount of data it tracks. **What do you dislike about ServiceChannel?** It's simple to use but because it can do so many things I often don't know what it can or can't do. **Recommendations to others considering ServiceChannel:** Once you start using it you'll become hooked. However, I would make it a point to set it up correctly on the front end so you don't need to re-invent the wheel two years in. **What problems is ServiceChannel solving and how is that benefiting you?** I reduction in soft costs not just in our Facilities Department but also a significant reduction in our Accounting Department. ### 21. Joshua Bennett- Senior Manager Facilities & Construction **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua B. | Sr Mgr Facilities/Construction, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** Ease of managing multiple stores facilities across the nation. **What do you dislike about ServiceChannel?** Changing management hierarchy in the system is overly complicated; meaning you have to go to multiple pages to reassign new District Managers to stores. **Recommendations to others considering ServiceChannel:** Single page execution of hierarchy changes and store closure/refranchising actions. **What problems is ServiceChannel solving and how is that benefiting you?** Lagging vendor performance, new vendor selection. Giving visibility to RM costs to front line managers. ### 22. 2016 SC Review **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon Marie Crockett M. | Project Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication. **What do you dislike about ServiceChannel?** The program does not always stay connected while logged in though Chrome. We would also like to add new vendors through the mobile app. **Recommendations to others considering ServiceChannel:** Whether this software works for you will depend on how many of the features you plan on using. This program has a TON of features and I highly recommend it! **What problems is ServiceChannel solving and how is that benefiting you?** increasing transparency amongst the team members and staff. ### 23. Our One Stop "Shop" for all Repair & Maintenace, Iventory and remodel/replacement needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Everything is at our fingertips, from all the locations information, to the inventory, to the work order history, as well as the billing and reporting. We are able to view or spending trend by region, trade and location. **What do you dislike about ServiceChannel?** the original setup process. it was a lengthy process because we wanted to be able to have access to everything in one place. **What problems is ServiceChannel solving and how is that benefiting you?** All needed inspections, monthly, quarterly, semi-annual and annual services are now auto-generated. Work orders & invoices are all linked by trade, or vendor and location. ### 24. Great Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick B. | Development Project Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** We are not currently finished with Implementation, but the implementation team is phenomenal. **What do you dislike about ServiceChannel?** The dash board that you see when you log in is not very informative. **What problems is ServiceChannel solving and how is that benefiting you?** we hope to get better tracking of R&M costs, as well as have an easier way to schedule repairs ### 25. service channel **Rating:** 4.0/5.0 stars **Reviewed by:** Victor P. | Facility Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** What I like the best from using service channel is that I am able to manage vendors, cost and history of all our shops. **What do you dislike about ServiceChannel?** What I dislike is that there isn't any training videos different types of reports that dhow how much you have spent and saved. **What problems is ServiceChannel solving and how is that benefiting you?** Benefit that I have realized about service channel is that I can even work while out and about from my phone. ### 26. Manager, Store Facilities **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Realtive ease of use for store, vendor and our Team **What do you dislike about ServiceChannel?** Sytstem some times get bogged down. Slow to pull work orders or log in **Recommendations to others considering ServiceChannel:** From speaking with peers, Servcie Channel is one of the better options for Facility Management. They have good support to address needs. Living document that records history for our locations. **What problems is ServiceChannel solving and how is that benefiting you?** We deal with day to day maintenance, so resolve stores issues on demand ### 27. Facilities Management for 800 NA Retail Locations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** The tracking that can be done year over year...the longer we use it - the more benefits we see. **What do you dislike about ServiceChannel?** it's a 'love/hate' actually - love that it is always improving and expanding...hate the fact that I struggle to find the time to train on the reporting system and keep up. For simple work order requests - it is super easy for the field. **Recommendations to others considering ServiceChannel:** It is definitely worth you while to investigate the product. **What problems is ServiceChannel solving and how is that benefiting you?** Especially as it relates to HVAC maintenance - keeping records is helpful for proper scheduled maintenance as opposed to emergency repairs...the historical data and the PM schedules are key! ### 28. Service Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle R. | VM Store Support Coordinator, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** Service Channel is easy to use. I am savvy with Excel, but the spreadsheets are easy to use for any one who is not Excel savvy. **What do you dislike about ServiceChannel?** The only thing I can think of is to ensure the naming conventions on the dashboard and the spreadsheet align with each other. **What problems is ServiceChannel solving and how is that benefiting you?** Metrics for incoming and outgoing emails (aka tickets) within the company. ### 29. ServiceChannel’s Efficiency Contributes To Success **Rating:** 4.5/5.0 stars **Reviewed by:** Richard B. | Retail Facilities Coordinator, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Intuitive user interface and the ability to share information in the NOTES field. **What do you dislike about ServiceChannel?** The location of the RETRIEVE REPORT button is too far down on the page. **Recommendations to others considering ServiceChannel:** I’ve used their competitors and ServiceChannel is better in most facets. **What problems is ServiceChannel solving and how is that benefiting you?** I am solving repair and maintenance issues throughout North America. Improving accountability from vendors is one of the benefits I’ve noticed in ServiceChannel. ### 30. Best for Retail - Not So Much for Other **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** The initial set-up support and identifying ways to fit to our organization. The auto ability to track costs at a building level. **What do you dislike about ServiceChannel?** The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades. **Recommendations to others considering ServiceChannel:** This is wonderful for a cookie cutter retail portfolio with sophisticated tech savvy vendors. Not so great for wide variety of real estate portfolio. There is a lack of ability to allocate invoices. **What problems is ServiceChannel solving and how is that benefiting you?** Tracking total cost of occupancy. Certifying vendors. **Official Response from Lori Hazelton:** > Hello, Thank you very much for your feedback. I would love to speak to you about your concerns on using the product and what we can do to make your user experience better. Please contact me at your earliest convenience at lhazelton@servicechannel.com to discuss. Best Regards, Lori Hazelton Manager, Client Services ServiceChannel ### 31. servicechannel **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** the ablility to see problems in equipment and to actually see the costs of service calls as they are incurred **What do you dislike about ServiceChannel?** the runaround for missed eta's. the length of time it took to set the product up. the functionality on the app is not as easy as anticipated. not sure you can approve proposals through the app? **What problems is ServiceChannel solving and how is that benefiting you?** we are trying to get ahold of all the problems in equipment for replacement rather than repair. we have already identified a couple pieces that need to get replaced. **Official Response from A.J Steele:** > Thank you so much for your review of ServiceChannel. We know your time is valuable so we appreciate you taking the time. Regarding your concerns with the products, I would like an opportunity to speak further about missed eta issues, equipment spend tracking and the functionality on mobile. Proposals on mobile will be released in beta testing in the next month and after some testing, will be live on the app. Please contact me at your earliest convenience to discuss further at ajsteele@servicechannel.com. Best Regards, AJ Steele Manager, Client Services ServiceChannel ### 32. Good stuff **Rating:** 4.0/5.0 stars **Reviewed by:** Charles B. | Store Facilities Coordinator, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2016 **What do you like best about ServiceChannel?** ease of use, use of notes in work orders **What do you dislike about ServiceChannel?** over complicated work order emails . Too much detail. Please find a way to simplify this. Clear out the clutter and highlight the message. **What problems is ServiceChannel solving and how is that benefiting you?** cost saving ### 33. ServiceChannel Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** Work order management is easy to navigate, Preventative Maintenance work order generation and tracking is fairly easy. **What do you dislike about ServiceChannel?** I don't like that vendors cannot upload service call resolution verbiage/notes when completing the call. Those are typically added much after the call completion and can be complicated to locate and review. I don't like that proposal and invoice management are not accessible from the mobile app. **What problems is ServiceChannel solving and how is that benefiting you?** Work order management, Preventative Maintenance management. ### 34. Maintaining our stores one work order at a time............. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** The transparency of what is being done in the stores at all levels of management. **What do you dislike about ServiceChannel?** I find a lot of smaller vendors sometimes have a hard time working within the system. **What problems is ServiceChannel solving and how is that benefiting you?** Allowing our district managers to see work orders that are ongoing at their locations. Ability for accounting to ease the invoicing process and the ability to monitor costs before work is performed, not after the fact. ### 35. ServiceChannel has allowed us to keep a better control of vendors **Rating:** 2.5/5.0 stars **Reviewed by:** Veronica W. | Account Payable, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2016 **What do you like best about ServiceChannel?** Able to keep better records of vendors and services. **What do you dislike about ServiceChannel?** Not able to process refunds. through ServiceChannel **What problems is ServiceChannel solving and how is that benefiting you?** Tracking how much is spent on repairs and services **Official Response from Lori Hazelton:** > Hi Veronica, Thank you very much for your feedback. We appreciate you taking the time to review ServiceChannel. We have had many requests for refunds while using the Payment Manager product so we understand your concern. This feature is on our roadmap. Your main account contact can update you on Payment Manager new releases. Best Regards, Lori Hazelton Manager, Client Services ServiceChannel ### 36. Service channel review **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik M. | Business Analyst, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** user friendly layout...easy to navigate **What do you dislike about ServiceChannel?** notes column needs to be more clear...more organized **What problems is ServiceChannel solving and how is that benefiting you?** easier to contact vendors with issues that arise on the fly ### 37. Manager of Store Maintenance – SUN and Luxury Brands Liaison **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2016 **What do you like best about ServiceChannel?** Web Based. My stores are able to add their own work order requests. **What do you dislike about ServiceChannel?** Unable to personalize to my needs/wants. Service Channel is not receptive to our thoughts for improvement **Recommendations to others considering ServiceChannel:** Take the time to set up the best Issue list possible, **What problems is ServiceChannel solving and how is that benefiting you?** Store Repairs and Maintenance. Exceptional report features. Able to analysis work order data quickly and efficiently. ### 38. Use it to fullfill service requests for retail stores... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** ability to consolidate info and filter as needed. Can be more useful if we took more time to set it up and realize the full capabilities. **What do you dislike about ServiceChannel?** Not much to dislike...as mentioned above, full potential not realized with the service due to workload/competing priorities **What problems is ServiceChannel solving and how is that benefiting you?** Consolidated, organized manner in which to collect requests from many parties... ### 39. ServiceChannel Review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** I like the invoicing module, it makes invoicing very easy to manage. **What do you dislike about ServiceChannel?** The system only does basic functions, anything we need to change or modify has to be done as a work around. Not very customizable. Reporting features VERY basic. **What problems is ServiceChannel solving and how is that benefiting you?** We now have all of our information in one place to track. **Official Response from A.J Steele:** > We appreciate you taking the time to review ServiceChannel. We would like to address all of your concerns regarding our products and more specifically our reporting. I would love the opportunity to speak with you directly as we have made advances in our reporting capabilities in the last few years with our partnership with GoodData. Please contact me at your earliest convenience to discuss further at ajsteele@servicechannel.com. Best Regards, AJ Steele Manager, Client Services ServiceChannel ### 40. Support me and my team with day to day services. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Everything...easy to use for customers and vendors. **What do you dislike about ServiceChannel?** There are nothing I don't like about Service Channel **Recommendations to others considering ServiceChannel:** I like Service Channel a lot and been customer with Service Channel over a decade. **What problems is ServiceChannel solving and how is that benefiting you?** Vendors and Operations clarity when come to repair services. Everyone with 24hrs access with service channel web. ### 41. Neiman Marcus SC Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** Ease of use, Account Manager,great response from acct manager **What do you dislike about ServiceChannel?** Slow response rate,....I would like to see more availability for system admins at the client companies to be able to make it more specific to our individual needs **What problems is ServiceChannel solving and how is that benefiting you?** able to streamline work orders and data capture ### 42. makes our life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** my direct customer service rep is always there to help! **What do you dislike about ServiceChannel?** adding equipment i have to go back to home screen rather then scrolling thru **What problems is ServiceChannel solving and how is that benefiting you?** the resourcefulness of having our faiclities, regionals, and our team all in teh loop with our vendors ### 43. My Opinion **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2016 **What do you like best about ServiceChannel?** simple to use, and easy updating. Dan, and Jennifer are GREAT partners. **What do you dislike about ServiceChannel?** AT times there is language barrier. The lack of understanding some of our categories. **Recommendations to others considering ServiceChannel:** yes **What problems is ServiceChannel solving and how is that benefiting you?** Too many to list, and not enough time. ### 44. good user friendly experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** lots of different options and uses, the reporting is very useful and proview is a huge benefit. **What do you dislike about ServiceChannel?** runs slowly sometimes, I wish i could edit the fields on invoiced work orders **What problems is ServiceChannel solving and how is that benefiting you?** tracking work orders and reporting options ### 45. Service Channel Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** Ease of approving invoices is user friendly. **What do you dislike about ServiceChannel?** Lack of support for our vendors in setting them up. Also issues with website stability **What problems is ServiceChannel solving and how is that benefiting you?** Streamlining the work order process increases our service to our customers, the stores. ### 46. ServiceChannel Evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** SC is very user friendly for both the Administrator and End User **What do you dislike about ServiceChannel?** ServiceChannel's biggest downfall is not having the Equipment Module (Assets) fully relational with the other ServiceChannel Modules **What problems is ServiceChannel solving and how is that benefiting you?** Retail Store Repairs and Maintenance ## ServiceChannel Discussions - [What is ServiceChannel used for?](https://www.g2.com/discussions/what-is-servicechannel-used-for) - [What is Fixxbook used for?](https://www.g2.com/discussions/what-is-fixxbook-used-for) - [View ServiceChannel pricing details and edition comparison](https://www.g2.com/products/servicechannel/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+02%3A44%3A31+-0500&secure%5Bsession_id%5D=f4041eea-1729-42b8-8b33-b6f195640dc3&secure%5Btoken%5D=6696b9980dbef6b799f97721773f5ee8dd2d65ff989f36e272d98a37819d270e&format=llm_user) ## ServiceChannel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) ## ServiceChannel Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Platform Basics** - Interoperability - Performance - Portal **Asset Definition** - Asset Register - Relationships - Costs - Types **ServiceNow Apps** - ServiceNow Integration - Value **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Platform Performance** - Reporting - Application Monitoring **Asset Tracking** - Location - Status - History **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Platform Functionality** - Document management - Requalification - Compliance **Inventory** - Locations - Spare Parts - Valuation **Agentic AI - Asset Tracking** - Natural Language Interaction **Agentic AI - Facility Management** - Autonomous Task Execution **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Generative AI** - AI Text Summarization **Field Service ** - Planning - Tracking - Client Communications **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Materials Management - Equipment Breakdown Reports - Approval Management - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Move Management - Vendor Management - Service Request Portal - Reporting & Dashboards - Facility Document Storage - Mobile Field Access **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top ServiceChannel Alternatives - [eMaint](https://www.g2.com/products/emaint/reviews) - 4.4/5.0 (286 reviews) - [Corrigo](https://www.g2.com/products/corrigo/reviews) - 4.5/5.0 (136 reviews) - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,528 reviews)