90 ServiceChannel Reviews
Overall Review Sentiment for ServiceChannel
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Nothing. This software is incredibly annoying. Review collected by and hosted on G2.com.
My company provides a service to a group that requires us to use this software. It is incredibly annoying. It constantly sends you emails. It makes you update your insurance. When you try to update your insurance, it's incredibly picky with HOW you submit it. It constantly rejects your insurance then it tells you that your invoicing is disabled. On top of all that, it charges MY COMPANY to submit invoices. Horrible. I would NEVER recommend Fixxbook. In fact, I would encourage people to use ANYTHING else. Review collected by and hosted on G2.com.
The Fixxbook commercial maintenance contractor directory is an innovative way to find a quality commercial contractor in any city or state. Use the directory to find contact information for local contractors, read reviews, and connect with service providers. Add your company profile to enhance your online presence. Review collected by and hosted on G2.com.
No issue was faced using Fixxbook. The customer support team is good to solve errors very quickly. Review collected by and hosted on G2.com.
I have used this primarily for invoices so I can't speak about every aspect of ServiceChannel but I really like the fact that I can use it on the desktop and then switch to my phone if I need to check something quickly Review collected by and hosted on G2.com.
Since I only really use ServiceChannel for one thing it's difficult to say what I dislike. I find it a bit tricky to navigate but that might just be because I don't need to use the whole program so I have not been trained on every aspect of it Review collected by and hosted on G2.com.
It was nice to use for checking invoices and work orders. Our facility team mainly managed it and used it on a daily basis. Our team was from a different department and mainly used it for a different purpose. Review collected by and hosted on G2.com.
As someone that didn't use all of its features, it was kind of confusing to navigate through the software at times. There was also limited features on the software for when the contractors put in their invoice, and they couldn't break out things correctly due to the limitations. Review collected by and hosted on G2.com.
New vision related to the virtual world. This will lead to the new business opportunity and operations Review collected by and hosted on G2.com.
The protection of user privacy data. It needs to be compliant with GDPR. Review collected by and hosted on G2.com.
Easy to view and manage requests and get updates about your repair requests. You can have multiple vendors for each category which helps you get the best rates and quicker service. I like that I can set up a preferred vendor as well. There are tons of options for reports and analytics which as well. Review collected by and hosted on G2.com.
Vendors have to choose to use Servicechannel and i have noticed that many smaller local vendors are reluctant to use. I've heard feedback that the onboarding and training process for vendors needs to be easier to allow for smaller vendors with less resources the ability to use servicechannel. Review collected by and hosted on G2.com.
I'm in the tax dept. and we collaborate with our facilities team for use tax purposes on this software. I think what I like best about this software program is that you can easily accrue use tax for all the invoices that vendors put in the system. It is great to have instead of manually having to look at each invoice and accrue the necessary use tax. Review collected by and hosted on G2.com.
Nothing in particular, maybe sometimes things can become inaccurate for taxes in our cases. We use Avalara tax engine to implement tax codes and sometimes the tax codes are limited. Review collected by and hosted on G2.com.
Client where I do not have to use Fixxbook. Junk! Review collected by and hosted on G2.com.
As a service provider, I am forced to used this for a client. Not only does it double my work, they charge me a fee everytime I send an invoice when i could email it for free. HATED IT! Review collected by and hosted on G2.com.
