--- title: ServiceChannel Reviews meta_title: 'ServiceChannel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how ServiceChannel works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 146 scale: '5' date_modified: '2026-07-17' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # ServiceChannel Reviews **Vendor:** ServiceChannel **Category:** [Facility Management Software](https://www.g2.com/categories/facility-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 146 ## About ServiceChannel ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketplace helps you source top providers in every market based on proven performance while optimizing for the metrics you care most about, such as speed and cost. By automating the work order process with Managed Services, you can keep your locations in top-notch shape and keep your customers happy. ## ServiceChannel Pros & Cons **What users like:** - Users appreciate the **ease of use** of ServiceChannel, making operations straightforward and efficient for various tasks. (29 reviews) - Users value the **efficiency** of ServiceChannel, highlighting its intuitive interface and seamless operations for daily tasks. (14 reviews) - Users find ServiceChannel to have a **user-friendly interface** , enhancing communication and streamlining workflow efficiently. (13 reviews) - Users love the **easy initial setup** of ServiceChannel, leading to a smooth experience and efficient operations. (13 reviews) - Users appreciate the **efficient management of work orders** with quick uploads, automation, and comprehensive tracking features. (13 reviews) - Easy Setup (12 reviews) - Users find **implementation easy** with ServiceChannel, streamlining work order updates and client communication effectively. (12 reviews) - Communication (10 reviews) - Users value the **intuitive work order management** in ServiceChannel, streamlining operations and enhancing overall efficiency. (10 reviews) - Communication Features (9 reviews) **What users dislike:** - Users face **work order issues** with unclear service requests and complications in clocking in, impacting efficiency and fairness. (8 reviews) - Users find the **interface design poor** , reporting struggles with usability and complicated workflows that hinder productivity. (6 reviews) - Users experience **slow performance** with ServiceChannel, noting delayed responses and system refresh times that hinder usability. (6 reviews) - Users often find the **complexity of terminologies and processes** in ServiceChannel challenging, hindering their overall experience. (4 reviews) - Users face **poor customer support** with slow response times and challenges in managing work orders effectively. (4 reviews) - Users experience a **poor user experience** due to outdated design, complex terminology, and insufficient instructions. (4 reviews) - Slow Speed (4 reviews) - Tedious Process (4 reviews) - Complex Interface (3 reviews) - Delays (3 reviews) ## ServiceChannel Reviews ### 1. Efficient Work Order Management, Needs Faster Refresh **Rating:** 5.0/5.0 stars **Reviewed by:** trevor W. **Reviewed Date:** December 05, 2025 **What do you like best about ServiceChannel?** I use ServiceChannel to receive work orders from clients, and it helps us respond faster. I like its ease of use and how the invoicing process is quick and easy. I also appreciate being able to stay on top of job status and having a direct line to the customer. The initial setup was very easy. **What do you dislike about ServiceChannel?** The system takes too long to refresh at times. **What problems is ServiceChannel solving and how is that benefiting you?** ServiceChannel helps us respond faster to clients, has an easy invoicing process, and keeps us on top of job status with a direct line to customers. ### 2. Easy to Use but Occasionally Sluggish Support **Rating:** 4.0/5.0 stars **Reviewed by:** Shara H. **Reviewed Date:** December 11, 2025 **What do you like best about ServiceChannel?** I like that ServiceChannel is easy to use, which makes updating statuses for work orders and communicating notes to the client straightforward. Additionally, the initial setup was easy, which is always a plus. **What do you dislike about ServiceChannel?** Sometimes the response time can be a bit slow from the ServiceChannel agents **What problems is ServiceChannel solving and how is that benefiting you?** I use ServiceChannel for communicating notes on work orders and updating statuses. It resolves issues or discrepancies between store and client. ### 3. Great for organization **Rating:** 4.0/5.0 stars **Reviewed by:** Tait R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about ServiceChannel?** Keeps everything organized well and is generally easy to use. **What do you dislike about ServiceChannel?** very outdated looking and sometimes it can be hard to find key information within a work order **What problems is ServiceChannel solving and how is that benefiting you?** It helps us organize our clients needs ### 4. Effortless Work Tracking and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Wesley C. | Superintendent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about ServiceChannel?** Ease of tracking work scope, and threads of communication **What do you dislike about ServiceChannel?** Not as many clients request it as a primary ise **What problems is ServiceChannel solving and how is that benefiting you?** Communication with clients ### 5. Effortless to Use for Service Channel Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan French S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about ServiceChannel?** Our company frequently works with Service Channel, and we find it very user-friendly. Our clients also appear to appreciate using it. **What do you dislike about ServiceChannel?** Over the years, I haven't encountered many issues that stand out to me. **What problems is ServiceChannel solving and how is that benefiting you?** It provides an effective solution for clients and vendors to manage work orders efficiently. ### 6. More Complicated Than Helpful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about ServiceChannel?** It keeps warranty work in once centralized place. **What do you dislike about ServiceChannel?** It is not user friendly or intuitive whatsoever. The workflows don't make sense, and trying to enter things to be paid is difficult each time. **What problems is ServiceChannel solving and how is that benefiting you?** For our clients it allows them to send us work orders via the ServiceChannel portal. We are able to keep all warranty items in one place for all clients that use the system which is nice. ### 7. Great sales pitch, platform and marketplace impossible to use. **Rating:** 0.0/5.0 stars **Reviewed by:** Tom S. | Chief Development Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about ServiceChannel?** Service Channel is theory is a great platform that makes it seem like it would be an easy way to manage your facility repairs. **What do you dislike about ServiceChannel?** Once using the platform - it simply doesn't work. Current vendors did not want to join service channel as it was very difficult and they didn't want to deal with checking in, checking out, etc.. No problem we figured, we can turn to their marketplace - however that didn't work either as none of the vendors accept any invites, even after getting a push from SC. **What problems is ServiceChannel solving and how is that benefiting you?** ServiceChannel has only created more problems! **Official Response from Beth Corbett:** > We appreciate your feedback and recognize that, as with all facilities management platforms, it does take time and effort to onboard providers. We offer a variety of solutions—from automated FM software plus our Provider Marketplace up to fully hands-on Managed Services—which help multi-site business operators achieve and accelerate the full power and value of the ServiceChannel platform. We remain committed to working closely with both our subscribers and providers to continuously refine and expand those offerings to address their toughest challenges. ### 8. Searching within ServiceChannel **Rating:** 4.0/5.0 stars **Reviewed by:** Crystal H. | Robotic Performance Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ServiceChannel?** I like that it's easy to see the status of work orders on ServiceChannel because they are differentiated by color. **What do you dislike about ServiceChannel?** For my use, sometimes it's difficult to select all of the filters I need to view all the work orders for my customer. **What problems is ServiceChannel solving and how is that benefiting you?** ServiceChannel allows me to view work orders for stores without having to contact them directly, making the process easy to monitor on my end while preventing the store from being continuously contacted about the status of their work orders. ### 9. LV loves Servicechannel **Rating:** 5.0/5.0 stars **Reviewed by:** Alan D. | Director Store Planning Preservation, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** The stores love the simplicity, finance loves the time and dollar savings, I love the organization, reporting and ease of use. Servicechannel is an amazing partner **What do you dislike about ServiceChannel?** Not much to dislike. Hope that the mobile app can be updated **Recommendations to others considering ServiceChannel:** I highly recoommend **What problems is ServiceChannel solving and how is that benefiting you?** Vendor management Building better stores over 30 days of finance a/p payroll time a year ### 10. ServiceChannel from User POV **Rating:** 2.5/5.0 stars **Reviewed by:** Brandie S. | Billing, HR & Compliance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ServiceChannel?** I like the organization of the dashboard, the filters & that everything is in 1 spot. I also like the email reminders that are sent out when an ETA is missed, need to invoice, etc. **What do you dislike about ServiceChannel?** It's not very user-friendly overall. Our Client had a training for us to learn about SC and it was so long and detailed that nothing much is retained by the learner. **What problems is ServiceChannel solving and how is that benefiting you?** SC helps us keep all service/warranty requests from this client in one spot; it allows the correct people access so that no service/warranty requests slip through the cracks. Contacting those that need to be involved on our client's end is more manageable. It keeps photos and timelines in one spot and easily accessible for all involved. ### 11. ServiceChannel Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about ServiceChannel?** I like that is has advanced reporting that shows how much spend per trade, vendor, and over time. This is useful to see where work orders and spend is concentrated. **What do you dislike about ServiceChannel?** I do not like that the interface has multiple data fields. As a new user it is more complex than some of the other work order management platforms that are out there. **What problems is ServiceChannel solving and how is that benefiting you?** ServiceChannel is helping solve issues with vendors, repairs, and maintenance. Without a centralize work order platform there would not be a streamlined way to receive, review, dispatch, and manage work orders. ### 12. Web based sourcing and monitoring tool which is easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Noopur A. | Director - Product, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about ServiceChannel?** Accessible to anyone who wants to hire for a specific type of contract. Discover the contact of people who are already verified. Customised filters are there to get the right fit as per your requirements. **What do you dislike about ServiceChannel?** It keeps on sending unnecessary communications via email. The customer relationship team needs to be quicker in replying to queries. No major issue was faced while using it though minor hiccups are there. **What problems is ServiceChannel solving and how is that benefiting you?** Helping in discovering the required contractors for a specific type of work. Managing the invoices and keeping them in a single place. It matches the right set of contractors with the right jobs. ### 13. Easy to use Monitoring and sourcing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Shefali K. | Senior Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about ServiceChannel?** Best suited for users who want to hire or source resources for specific contract. Readily available list of verified people. Users can apply filters to see customized lists with specific details. **What do you dislike about ServiceChannel?** Applying filters is a tedious task. Slow/Delayed response from customer representatives. UI/UX needs to be improved. Work is distracted because of unnecessary emails. **What problems is ServiceChannel solving and how is that benefiting you?** Helps manage the orders and invoices in a single place. Helps discover resources for a specified work or contract. Good tool for managing the commercial contractors. ### 14. Decent Project Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth L. | Director of FM, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about ServiceChannel?** User interface is easy to navigate and API's can be sent from our other software program to it, which helps increase productivity. **What do you dislike about ServiceChannel?** It can be challenging to train new people how to use; GPS app glitches OFTEN, which results in time lost calling their hotline to have hours corrected/added. **What problems is ServiceChannel solving and how is that benefiting you?** It provides a uniform platform for our team to communicate with several clients, as well as to submit proposals and receive notifications via email. ### 15. Great Web Based monitoring sourcing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Hardik C. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about ServiceChannel?** 1.Great tool to hire people for any requirement and project. 2. We can filter people based on our requirement. 3. It provides good result With the required skill .4. good support. 5. Easy to get contacts **What do you dislike about ServiceChannel?** 1. Promotional emails keep on coming. 2. No other issues faced while connecting with the team. **What problems is ServiceChannel solving and how is that benefiting you?** 1.helping in fulfilling need of contractors 2. Managing billing , invoices at asingle place 3. Easing the process of resourcing ### 16. This is very good. **Rating:** 5.0/5.0 stars **Reviewed by:** Krupa P. | Agency Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about ServiceChannel?** It's so easy to use and really helps me complete my day to day tasks so quickly and efficiently **What do you dislike about ServiceChannel?** Nothing at all I think it's great how it is **What problems is ServiceChannel solving and how is that benefiting you?** Nothing at all I really like to as is ### 17. Annoying! Would NEVER recommend! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about ServiceChannel?** Nothing. This software is incredibly annoying. **What do you dislike about ServiceChannel?** My company provides a service to a group that requires us to use this software. It is incredibly annoying. It constantly sends you emails. It makes you update your insurance. When you try to update your insurance, it's incredibly picky with HOW you submit it. It constantly rejects your insurance then it tells you that your invoicing is disabled. On top of all that, it charges MY COMPANY to submit invoices. Horrible. I would NEVER recommend Fixxbook. In fact, I would encourage people to use ANYTHING else. **What problems is ServiceChannel solving and how is that benefiting you?** It has not solved any problem. Instead, it makes me do double the work. ### 18. Affordable Commercial Contractor Directory For Repair & Maintenance **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi A. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2021 **What do you like best about ServiceChannel?** The Fixxbook commercial maintenance contractor directory is an innovative way to find a quality commercial contractor in any city or state. Use the directory to find contact information for local contractors, read reviews, and connect with service providers. Add your company profile to enhance your online presence. **What do you dislike about ServiceChannel?** No issue was faced using Fixxbook. The customer support team is good to solve errors very quickly. **Recommendations to others considering ServiceChannel:** Fixxbook is able to help you with all your commercial maintenance contractor needs. Their team of experienced and professional contractors will keep your commercial spaces – from retail storefronts to office buildings – running smoothly and looking great. **What problems is ServiceChannel solving and how is that benefiting you?** Fixxbook is a web-based tool to manage maintenance and repair. It is the best tool for commercial contractors and manages all construction work very smoothly. When you need a professional commercial repair tool turn to Fixxbook. it matches the right contractors with the right jobs—and all of the business service providers are licensed and insured, so We can rest easy knowing that your job is in good hands. At Fixxbook we have an extensive commercial maintenance contractor network. We have been in the business for over 5 years and can get our commercial area back to better than new condition. ### 19. Super useful tool to find contractors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about ServiceChannel?** Sourcing contractors. Easy to generate lists and make assements. **What do you dislike about ServiceChannel?** The UX/UI could be improved. Design needs work. **What problems is ServiceChannel solving and how is that benefiting you?** Sourcing contractors ### 20. Easy to access on multiple channels! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about ServiceChannel?** I have used this primarily for invoices so I can't speak about every aspect of ServiceChannel but I really like the fact that I can use it on the desktop and then switch to my phone if I need to check something quickly **What do you dislike about ServiceChannel?** Since I only really use ServiceChannel for one thing it's difficult to say what I dislike. I find it a bit tricky to navigate but that might just be because I don't need to use the whole program so I have not been trained on every aspect of it **What problems is ServiceChannel solving and how is that benefiting you?** Being able to search work orders has been super helpful ### 21. decent software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about ServiceChannel?** It was nice to use for checking invoices and work orders. Our facility team mainly managed it and used it on a daily basis. Our team was from a different department and mainly used it for a different purpose. **What do you dislike about ServiceChannel?** As someone that didn't use all of its features, it was kind of confusing to navigate through the software at times. There was also limited features on the software for when the contractors put in their invoice, and they couldn't break out things correctly due to the limitations. **Recommendations to others considering ServiceChannel:** I would recommend this software to anyone that needs to maintain their records for contracts or facility management. It was quite useful to see the invoices and work orders all in there. **What problems is ServiceChannel solving and how is that benefiting you?** We used this mainly to look at invoices. It was handy as the contractors can upload their invoices , work orders into Service Channel. We also were able to see the invoices' breakdown into labor, material, tax, and others. It is a good system to go back in check months or years after if you ever need to. ### 22. Facebook Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about ServiceChannel?** New vision related to the virtual world. This will lead to the new business opportunity and operations **What do you dislike about ServiceChannel?** The protection of user privacy data. It needs to be compliant with GDPR. **What problems is ServiceChannel solving and how is that benefiting you?** Obtain people's interests and relationships in my products ### 23. Fixxbook Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about ServiceChannel?** The Connected Contractor in Service Channel is a great feature. **What do you dislike about ServiceChannel?** It takes a while to fill out the profile appropriately. **What problems is ServiceChannel solving and how is that benefiting you?** Managing all of my contractors ### 24. Very easy to manage Service Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about ServiceChannel?** Easy to view and manage requests and get updates about your repair requests. You can have multiple vendors for each category which helps you get the best rates and quicker service. I like that I can set up a preferred vendor as well. There are tons of options for reports and analytics which as well. **What do you dislike about ServiceChannel?** Vendors have to choose to use Servicechannel and i have noticed that many smaller local vendors are reluctant to use. I've heard feedback that the onboarding and training process for vendors needs to be easier to allow for smaller vendors with less resources the ability to use servicechannel. **Recommendations to others considering ServiceChannel:** Take the time to go through the training offered and reach out to support with questions. Servicechannel provides great support and training when you need it **What problems is ServiceChannel solving and how is that benefiting you?** Follow up with vendors is easier and less time consuming. Gone are the days of having to call a vendor and ask for updates. I can even use the mobile app to log on and view upsated statuses and all my maintenance and repairs. ### 25. Service Channel Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about ServiceChannel?** I'm in the tax dept. and we collaborate with our facilities team for use tax purposes on this software. I think what I like best about this software program is that you can easily accrue use tax for all the invoices that vendors put in the system. It is great to have instead of manually having to look at each invoice and accrue the necessary use tax. **What do you dislike about ServiceChannel?** Nothing in particular, maybe sometimes things can become inaccurate for taxes in our cases. We use Avalara tax engine to implement tax codes and sometimes the tax codes are limited. **Recommendations to others considering ServiceChannel:** Good overall software! **What problems is ServiceChannel solving and how is that benefiting you?** We use it to accrue any use tax for our company. it is helpful for our facilities department because I know they work with a lot of vendors and it helps manages all their vendors and information all in one place - such as a vendor profile. This helps solve use tax problems in my case. I know it helps solve facilities department a lot of problems with their vendors and all the vendors that they may have to handle. This is a great software overall and I would definitely recommend this to others that may need to use this for facility management. ### 26. Junk **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about ServiceChannel?** Client where I do not have to use Fixxbook. Junk! **What do you dislike about ServiceChannel?** As a service provider, I am forced to used this for a client. Not only does it double my work, they charge me a fee everytime I send an invoice when i could email it for free. HATED IT! **Recommendations to others considering ServiceChannel:** Dont use it. **What problems is ServiceChannel solving and how is that benefiting you?** I am increasing the cost of labor so FixxBook fixes nothing. ### 27. SUPER helpful in my day to day **Rating:** 4.5/5.0 stars **Reviewed by:** Tatiana T. | Retail Facilities Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Everything about my job is so much easier with this platform. Mobile access, access to data, transparency **What do you dislike about ServiceChannel?** Database can slowdown throughout the day. **Recommendations to others considering ServiceChannel:** Manuals or guides for new users **What problems is ServiceChannel solving and how is that benefiting you?** Managing budgets. Keeping everyone on the same page ### 28. If you want to lose excellent vendors, use this platform! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2019 **What do you like best about ServiceChannel?** There are not any that I am aware of from a Vendor's perspective. **What do you dislike about ServiceChannel?** Customer service is absolutely horrific. They treat you like you need them and you FEEL that every time you run into an issue (which is often with their poor platform). Number 1 issue, their customer service is terrible. Try it, you will see how much extra effort/time/money it costs you to operate through this system. **What problems is ServiceChannel solving and how is that benefiting you?** NONE. Not an exaggeration. It is terrible. Top notch vendors will not deal with portals like this, period. They don't have to. Maybe desperate companies will jump through all the hoops and deal with substantial delays in payments and no one to assist. ### 29. Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2019 **What do you like best about ServiceChannel?** You can keep track of all work orders on one platform. **What do you dislike about ServiceChannel?** Some vendors and locations are not using it, hence you have to email/call to make app. **What problems is ServiceChannel solving and how is that benefiting you?** The time/date function for work dates can be better so that you can send time/date requests and accept them on the platform instead of trying to sort a time out outside of it. ### 30. Extremely user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2019 **What do you like best about ServiceChannel?** Ease of work order lookup. Simple to write and email notes. Can be integrated with other facilities software to auto accept orders. **What do you dislike about ServiceChannel?** Pauses in service. Sometimes the server gets busy. Need to delete cookies often. **What problems is ServiceChannel solving and how is that benefiting you?** Excellent for communication purposes and entering bids ### 31. Service Channel transformed the way we do business **Rating:** 5.0/5.0 stars **Reviewed by:** shannon m. | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about ServiceChannel?** The ease, flexibility, transparency and efficiency **What do you dislike about ServiceChannel?** The fee structure has changed making it a bit more challenging when purchasing different options. **Recommendations to others considering ServiceChannel:** If you are looking to save time, money and hold your vendors accountable this is the product for you. **What problems is ServiceChannel solving and how is that benefiting you?** Vendor accountability, lack of reporting and visibility into the budgets. The benefits have been endless. we now have analytics and can report on our spend. The vendors are now reacting quickly to calls due to the accountability and tracking through the IVR. The mobile app has allowed our DM's to log in and track issues within the stores at anytime, any place. The app has given me more flexibility as I can now approve proposals and invoices on the fly. We love how SC continues to evolve and look forward to the journey. ### 32. It was Okay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about ServiceChannel?** Meeting others to collaborate on better formats I can use for my business, and trying to come up with a overall best practice for others. **What do you dislike about ServiceChannel?** As I attended the first conference in 2017 the anticipation was high, and it was a little disappointing to see some of the same things that was discussed before, are still in a "what do you think we should do" status than an actual resolution. Some things that were discussed were still not creating a easier process and still needed to be reviewed. **Recommendations to others considering ServiceChannel:** I would definitely recommend to any others to use because it can really make things simple, transparent, and manageable. **What problems is ServiceChannel solving and how is that benefiting you?** Service Channel has been a huge asset providing visibility to all in regards to our branches. It has helped us streamline and continue to streamline processes including and avenue to keep track of the Compliance of our Vendors, which is helpful to other departments within our company. ### 33. Suggest with ServiceChannel Software Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about ServiceChannel?** Providing a means (platform) for our branches to engage, communicate and track their repair and maintenance issues from start to finish on one platform. . **What do you dislike about ServiceChannel?** Although improvements are being made to the software, at times the system can be slow and cumbersome ... not as "user friendly" for providers and associates in the field. There are some controls that should be allowed to make changed in the system by our team (as administrator) instead of sending in a ticket to client support. One constant complaint we receive from the field has been around calling into support and not understanding the person on the support team due to the heavy foreign accent. This remains to be an issue. **Recommendations to others considering ServiceChannel:** Work closely with your CSM and support associates, ask questions, and voice your opinion IF there may be a better approach with the software configuration. **What problems is ServiceChannel solving and how is that benefiting you?** Right now our focus is surveying and loading our critical assets, and others. Not knowing what assets we have has been a huge issue, especially when it comes to forecasting and budgeting. Now that we have begun to gather this information we can start thinking about future plans to use other financial modules that ServiceChannel provides. Knowing how much spend on leased location equipment will help our Real Estate team when it comes to renewing leases and leverage during re-negotiations. ### 34. Service Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about ServiceChannel?** Service Channel conference was very infromative and valuable. As we ae learning this process for our Compnay. I was very happy with the way we were able to express our concerns with the Genius squad and also by the profound given dediacation of some of the employees of Servicechannel to take time to answer our concerns and issues. **What do you dislike about ServiceChannel?** I would have like to receive a list of the Team at serivce channnel with their contact information for futire reference and probably a list of the vendors that attended the meeting. **Recommendations to others considering ServiceChannel:** Yes recomended. **What problems is ServiceChannel solving and how is that benefiting you?** FOr our company some setting have not been set property since implementation. Certificates of insurance compliance is a big issue. They is always some one we can reach out in SC for asssistance ### 35. Paradigm shift for the Facilities team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about ServiceChannel?** The platform brings many different aspects together allowing for items and issues to be easily tracked, managed and reported on. **What do you dislike about ServiceChannel?** The proposal platform does not allow for notes between the vendor and customer to be collected and tracked. **Recommendations to others considering ServiceChannel:** It is a great tool to help streamline processes and communications. **What problems is ServiceChannel solving and how is that benefiting you?** The entire facilities program for 400+ retail locations is handled by SC and it has allowed us to improve our store management experience with the facilities and thus our overall customer experience with our brand. ### 36. Service Channel is the industry benchmark for facilities sorftware **Rating:** 5.0/5.0 stars **Reviewed by:** chuck c. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** Service Channel is constantly innovating and open to new ideas from customers **What do you dislike about ServiceChannel?** Custom reporting support needs to more robust in suggesting new reports. **Recommendations to others considering ServiceChannel:** gather your data points prior to implimenting **What problems is ServiceChannel solving and how is that benefiting you?** smaller FM count per store count Software has allowed us to stay with a small department and retain the quality that we expect ### 37. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about ServiceChannel?** Being able to search by site number easily **What do you dislike about ServiceChannel?** Not knowing how many numbers on site name **What problems is ServiceChannel solving and how is that benefiting you?** Updating and closing out workorders ### 38. Efficiency achieved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** The efficiency we have achieved in paying our invoices through ServiceChannel and the data reports we can pull for our locations. **What do you dislike about ServiceChannel?** The time it takes to get some things changed that would see easy and are essential to business(like adding an ETA alert notice for FM's on proposals that were submitted to providers but that have passed the due date). **What problems is ServiceChannel solving and how is that benefiting you?** Data consolidation. Ease in budgeting and in locating areas where we have gone over budget and why. ### 39. Retail Facilities Coordinator **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley B. | Retail Facilities Coordinator, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** Easy platform to use. Friendly staff were amazing in answering questions. **What do you dislike about ServiceChannel?** Often runs slower than desired. Lags too late often. **Recommendations to others considering ServiceChannel:** Easiest retail platform in my opinion. **What problems is ServiceChannel solving and how is that benefiting you?** Analytics, cost tracking ### 40. Great Product- Even Greater Support **Rating:** 4.5/5.0 stars **Reviewed by:** Angel W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** the level of customer support provided by SC is impressive to say the least... always a positive experience **What do you dislike about ServiceChannel?** n/a.... everything that was a concern, has been addressed **What problems is ServiceChannel solving and how is that benefiting you?** n/a ### 41. SC Transform 2018 **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela B. | Facilities Expense Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ServiceChannel?** The transparency, having data at hand to make decisions based on, constant evolving technology. **What do you dislike about ServiceChannel?** Can always make improvements but don’t dislike **What problems is ServiceChannel solving and how is that benefiting you?** Spend, vendor behavior ### 42. Powerful tool - excited on what's next **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** Reporting, Vendor Management. ease of entering a work order. in-house/3rd party compatibility. **What do you dislike about ServiceChannel?** Dislike the price hikes. Retail is an extremely competitive and would appreciate more consisten year over year costs. I understand SC is changing the FM world but we need to be cost conscience. **Recommendations to others considering ServiceChannel:** Dive in and enjoy the ride. Free your time **What problems is ServiceChannel solving and how is that benefiting you?** Transparancey ### 43. Great tool that has simplified our retail facilities program **Rating:** 5.0/5.0 stars **Reviewed by:** Corey K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2018 **What do you like best about ServiceChannel?** Ease of use for administrators, store users, and contractors; customizable **What do you dislike about ServiceChannel?** nothing, it has been a huge success for our organization **What problems is ServiceChannel solving and how is that benefiting you?** Multi-store retail chain daily maintenance and preventative maintenance programs, ServiceChannel has allowed us to move away from a call center program and empowers store users to manage their requests and follow up on work orders. ### 44. Pretty Good Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about ServiceChannel?** Full customization of financial reports allows for easy review of spend. **What do you dislike about ServiceChannel?** Not having a store map to share with fellow departments. **Recommendations to others considering ServiceChannel:** Reach out for support if you are having issues with building reports. **What problems is ServiceChannel solving and how is that benefiting you?** Being able to report on sustainability. ### 45. ServiceChannel blows **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2018 **What do you like best about ServiceChannel?** ServiceChannel customers are desperate because most vendors treat them like lepers. We can charge 2x our normal rates and they don't bat an eye. **What do you dislike about ServiceChannel?** No one will deal with ServiceChannel and my employees threatened to quit if I stick them with it. So I'm stuck doing this on my Saturdays. I called in for tech support and she hangs up on me after insinuating that I'm upset. I may dislike bad software but my disgust had no emotion attached, I assure you (at least, it didn't until she disconnected the call). So add bad tech support to the list of things I hate about ServiceChannel. **Recommendations to others considering ServiceChannel:** Get ready to spend a ton more to your vendors because vendors don't tolerate this garbage without a fee... **What problems is ServiceChannel solving and how is that benefiting you?** ServiceChannel allows us to do business with those who call us desperately seeking support because all of their prior vendors won't tolerate ServiceChannel. **Official Response from Stacy Nicholas:** > Hi, Thank you very much for your feedback. We appreciate you taking the time to review ServiceChannel. We are sorry to hear that you have had a bad experience with our support team. If you have any issues moving forward please feel free to reach out to us directly at contractorsupport@servicechannel.com. We hope to resolve any issues moving forward and thank you again for taking the time to give us your feedback. Best regards, Stacy Nicholas ### 46. key system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** Ability to work with vendors on common platform and leverage large database of vendors. Accessible platform for our operations that is easy to use. **What do you dislike about ServiceChannel?** Custom analytics can be challenging to use **What problems is ServiceChannel solving and how is that benefiting you?** Streamlined work order process ### 47. IF YOU CARE ABOUT YOUR VENDORS DON'T USE THIS PROGRAM. **Rating:** 0.0/5.0 stars **Reviewed by:** Jeremy R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about ServiceChannel?** All the functions that this program has is great, but it is only as good as the information that is entered. If you are looking for good feedback from technicians or your vendors then I would NEVER recommend this program. **What do you dislike about ServiceChannel?** Where do I start.......tech support is the worst I've ever dealt with. It is an American "based" company with overseas outsourced tech support . You might want to educate your support staff on weather patterns to the customers that they are speaking with. The software from a tech perspective, remember those are the ones that will be uploading the majority of your information, is cumbersome to be civilized. Invoicing is a NIGHTMARE! We have had "jobs" created for us to do in this system only to have them combined, by our customers request, only to have ServiceChannel request the project invoices. The customer closes the request, we the vendor apply notes to the work order generated and yet 3 months in a row I get requests to apply invoices to the work order. **Recommendations to others considering ServiceChannel:** DO NOT USE THIS PRODUCT. We are a vendor and utilize so many other programs. PICK ANY ONE BUT THIS ONE. I had asked to months from ServiceChannel to send me a link to supply feedback to them. The statement I would get, "was at the end of a closed service tech request a survey option is provided". We have had many closed service tech requests and not once was there a survey option sent. I have had to search out to find this one to hopefully others not utilize this system. **What problems is ServiceChannel solving and how is that benefiting you?** The end user is able to see the status of the projects/work orders along the entire process. If you like simplicity along the rest of the process (remembering the data is only as good as it is entered and if your vendor finds the system cumbersome you will not be receiving the best data), this is diffidently not the program to use. We are a National company and there is not one branch office that wishes to continue to accept customers that utilize ServiceChannel. There are a number of branches that currently turn away GOOD business because the amount of time this "program" takes to get paid. Oh and don't start me on the fact that the vendors are charged a fee for to bill our client. Who do you think picks up that added cost? **Official Response from Stacy Nicholas:** > Hi Jeremy, Thank you very much for your feedback. We appreciate you taking the time to review ServiceChannel. We have tried reaching out to you via LinkedIn, we are hoping that any issues you may be having, have been resolved. If you are still experiencing issues, please do not hesitate to reach out to us directly at contractorsupport@servicechannel.com or 800-803-5822 and we would be more than happy to help you. Thank you again for taking the time to give us your feedback. Best Regards, Stacy Lubensky ### 48. SC has made our dept much more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** the fact that there is constant support if needed **What do you dislike about ServiceChannel?** Nothing to dislike, SC has been a godsent to our team **What problems is ServiceChannel solving and how is that benefiting you?** wordkorder dispatching, faster processing, available scheduled/completion dates ### 49. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ServiceChannel?** Easy to use, great reporting, overall great platform. **What do you dislike about ServiceChannel?** App is slow to respond and difficult to use **What problems is ServiceChannel solving and how is that benefiting you?** Repair and Maintenance ### 50. Get partnership! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ServiceChannel?** Roadmap discussion and understand the growth of Service Channel **What do you dislike about ServiceChannel?** Nothing. Meeting is going very well **What problems is ServiceChannel solving and how is that benefiting you?** Analytics and KPIs ## ServiceChannel Discussions - [What is ServiceChannel used for?](https://www.g2.com/discussions/what-is-servicechannel-used-for) - [What is Fixxbook used for?](https://www.g2.com/discussions/what-is-fixxbook-used-for) - [View ServiceChannel pricing details and edition comparison](https://www.g2.com/products/servicechannel/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+20%3A04%3A12+-0500&secure%5Bsession_id%5D=0a894992-0436-42af-872c-3bfd3dcd4990&secure%5Btoken%5D=e505156ef4765c4f5abfa6a3dc574068b8fb49c1ab65c9fe7968da9f7910159f&format=llm_user) ## ServiceChannel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) ## ServiceChannel Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Platform Basics** - Interoperability - Performance - Portal **Asset Definition** - Asset Register - Relationships - Costs - Types **ServiceNow Apps** - ServiceNow Integration - Value **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Platform Performance** - Reporting - Application Monitoring **Asset Tracking** - Location - Status - History **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Platform Functionality** - Document management - Requalification - Compliance **Inventory** - Locations - Spare Parts - Valuation **Agentic AI - Asset Tracking** - Natural Language Interaction **Agentic AI - Facility Management** - Autonomous Task Execution **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Generative AI** - AI Text Summarization **Field Service ** - Planning - Tracking - Client Communications **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Materials Management - Equipment Breakdown Reports - Approval Management - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Move Management - Vendor Management - Service Request Portal - Reporting & Dashboards - Facility Document Storage - Mobile Field Access **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top ServiceChannel Alternatives - [eMaint](https://www.g2.com/products/emaint/reviews) - 4.4/5.0 (286 reviews) - [Corrigo](https://www.g2.com/products/corrigo/reviews) - 4.5/5.0 (136 reviews) - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,528 reviews)