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I love the customization and all of the features for tracking. Each facility is different and have different needs and Sentric has really been able to work with us and meet the majority of needs that we have. Review collected by and hosted on G2.com.
Some things take a little while to implement. The one thing that I feel was a set back over the past couple years was the customer service model. Review collected by and hosted on G2.com.
Video Reviews
Great HRIS System
43 out of 44 Total Reviews for SentricHR
Overall Review Sentiment for SentricHR
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It is very helpful software in my way i liked these things:
It's user interface is very easy to navigate also we can store and acess all employee data in one place so we can keep track of all important details effortlessly.
SentricHR feature of Time and attendance tracking helps streamline payroll processes so we can ensure accurate compensation.
It also hepl's us to stay compliant with HR regulations.
It also has great support team for training or query solving that's the features of the best software that is helpful in many ways.
This is the reason why i like this software. Review collected by and hosted on G2.com.
SentricHR offers various range of features for the HR management overall but there could be some more areas by that user experience can be enhanced.
They can enhance certain modules having more flexibility to design the software to our organizations specific needs would be valuable.
As SentricHr offers various HR Management Soltutions, addressing this area for improvement can enhance overall user experience. Review collected by and hosted on G2.com.
Sentric has done a good job on the GL download, the job reporting time sheets and the earnings codes for our unusual needs. Review collected by and hosted on G2.com.
When things go wrong they have a hard time figuring them out. Right now I am having an issue with the Projects and tasks codes that are inactive but you can still see them in the kiosk and they haven't been able to fix this since March 5.
They have many reports but nothing you would use - nothing that gives a manager the days each employee has taken, is scheduled and what is left.
Right now the vacation tracking for each employee on the home page is wrong and no one informed us until I put a ticket in asking about it.
There are always issues with the tracking of Paid Time Off and they can't really give you a firm answer on why it happens they just tell you how to fix it which I already know but I can't tell if it is wrong unless I go in and check everyone periodically, which is crazy.
I even met with my Sales Rep, Karl Bayer in March and went over all they issues - he was going to put the list together and get back to me on a game plan in the next few days but never heard from him and even followed up several times.
The Onboarding was so difficult our HR Department went to another provider.
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I like the Time Administration piece, allowing our employees to clock in/out, tie to their absences and leave plans, and be signed electronically by the employee/managers. It's been a huge time saver on my end, coming from a very manual time card process. Review collected by and hosted on G2.com.
There are some features that always require me to contact support when I want to make changes, even when instructions are clear on the Support Community. It can get a little frustrating. Review collected by and hosted on G2.com.
Their customer service. They are very responsive, quick, and knowledgeable.
When we were looking for HRIS and payroll software in 2016, I wanted one where you had a dedicated representative instead of a call center type customer service. I had the philosophy of "if everyone can help you, then no one can" and if you have repeat issues, you just have to restart it all with whichever rep you are talking to. Well, Sentric had a dedicated rep structure at the time.
However, in early 2017, they switched from a dedicated rep model to a case system that assigns your issue to the best Product Support analyst right off the bat. I was not pleased when I found out. But after doing it for over a year, I really like it overall. I am working directly (most of the time) with the person who will work on the problem and fix it (which means less mistakes and less waiting).
I also like their customer hub where I can go to try to learn something new or figure things out before a submitting a case. Review collected by and hosted on G2.com.
Ad hoc reports
Their ad hoc reports were not as robust as the prior payroll provider we had. However, they are working on them right now (and things are getting better) and if I need a specific report, I can submit a case to have them build it for me. I'm hoping after the updates, I'll be able to create any report I need without asking for them to build one for me. Review collected by and hosted on G2.com.
I like that it organizes my hours and pay in graphic organizers to make it easy to analyze. I can also request time off through Sentric, receive messages, and read necessary documents sent from supervisors. There is also an app that I can access from my phone. Review collected by and hosted on G2.com.
I dislike that I cannot send messages back within Sentric. I can receive, but not respond. The ability to clock in from my phone would be beneficial because at my work, I may have to wait my turn to clock in this losing time, or I also have to log in every time and I forgot my password thus losing time, but my phone remembers my log-in. Review collected by and hosted on G2.com.
The customer service is the best feature of Sentric. The product itself is not super user friendly, but the staff is eager to make adjustments, and guide you through the system. Review collected by and hosted on G2.com.
There is nothing simply or user friendly about setting up Sentric. The time tracking system is delayed and confusing for our staff who frequently become confused if their "punches" have been recorded. Review collected by and hosted on G2.com.
