Sendbird Pros and Cons

We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building. Review collected by and hosted on G2.com.

We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve. Review collected by and hosted on G2.com.

I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements. Review collected by and hosted on G2.com.

the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024. Review collected by and hosted on G2.com.

Sendbird for Salesforce is easy to implement and configure.

We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.

Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.

Support is fast and generally found any release or bug fixes available were provided to us in good time. Review collected by and hosted on G2.com.

I feel documentation could improve, and understanding the licensing model might help Review collected by and hosted on G2.com.

I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform. Review collected by and hosted on G2.com.

Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing. Review collected by and hosted on G2.com.

SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience. Review collected by and hosted on G2.com.

The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use. Review collected by and hosted on G2.com.

SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team.

This makes it an excellent choice for businesses seeking real-time communication solutions that enhance customer engagement and streamline user interactions.

Whether you're building a customer support system, social platform, or e-commerce site, SendBird's features and commitment to data security make it a valuable asset for improving your communication capabilities. Review collected by and hosted on G2.com.

Up to this point, I haven't encountered any shortcomings with Sendbird. Review collected by and hosted on G2.com.

I like that it allows students and staff to engage with one another which in return brings us closer and makes issues or ideas brought to the front, and makes things more openly spoke about which in turn makes things better I feel.

I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls. Review collected by and hosted on G2.com.

There could be some extra videos in helping or tips on use so everyone gets the most out of using it. Review collected by and hosted on G2.com.

I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality. Review collected by and hosted on G2.com.

initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support. Review collected by and hosted on G2.com.

While I was on a look out for a quick and robust, in-game chat solution, I stumbled upon Sendbird and it turned out to be a great solution for the release of a major new feature in our game Mini Football. The in-game chat and resource exchange has enhanced player engagement. The platform’s real-time messaging is reliable, which is essential for keeping players connected and collaborate. Review collected by and hosted on G2.com.

The documentation could be more comprehensive to help streamline setup for specific gaming needs, but overall, the support team has been responsive and helpful in addressing issues. This is based on my experience during the phase of integration. Review collected by and hosted on G2.com.

The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier. Review collected by and hosted on G2.com.

It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems. Review collected by and hosted on G2.com.