Sendbird Features
What are the features of Sendbird?
Communication
- Notifications
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
Functionality
- Ease Of Integration
- API Call Speed
- Communication Varieties
Support
- Documentation
- Community Support
- Professional Support
Generative AI
- AI Text Summarization
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Sendbird Categories on G2
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Communication
Notifications | As reported in 21 Sendbird reviews. Delivers notifications to both sides of the conversation. | 90% (Based on 21 reviews) | |
In-App Messaging | Based on 22 Sendbird reviews. Allows for live chat to be enabled within the app for customer help. | 92% (Based on 22 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 22 Sendbird reviews. | 87% (Based on 22 reviews) | |
Conversation Archiving | Archives conversations in a separate location for later reference. 19 reviewers of Sendbird have provided feedback on this feature. | 80% (Based on 19 reviews) | |
Lead Development | As reported in 21 Sendbird reviews. Enables employees to denote potential customers. | 78% (Based on 21 reviews) | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 20 Sendbird reviews. | 83% (Based on 20 reviews) | |
Team Inbox | Based on 20 Sendbird reviews. Provides a central location for help requests, helping employees respond sooner. | 83% (Based on 20 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. 21 reviewers of Sendbird have provided feedback on this feature. | 87% (Based on 21 reviews) |
Campaigns
Customize | Allow users to customize their messages. This feature was mentioned in 11 Sendbird reviews. | 85% (Based on 11 reviews) | |
Scheduling | Based on 11 Sendbird reviews. Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages | 77% (Based on 11 reviews) | |
Retarget | As reported in 11 Sendbird reviews. Retarget your messages based on previous user engagement. | 73% (Based on 11 reviews) | |
Triggered Notifications | Automate notifications based on user behavior 11 reviewers of Sendbird have provided feedback on this feature. | 79% (Based on 11 reviews) |
Analytics
Campaign Performance | Track and report on performance metrics and conversions This feature was mentioned in 11 Sendbird reviews. | 79% (Based on 11 reviews) | |
Audience Insights | As reported in 11 Sendbird reviews. Report on audience demographics and engagement | 77% (Based on 11 reviews) |
Optimization
Personalization | Based on 11 Sendbird reviews. Personalize messages with contextual data such as customer names or product recommendations | 79% (Based on 11 reviews) | |
Rich Notifications | Enhance messages with images, emojis, animated gifs, or videos This feature was mentioned in 10 Sendbird reviews. | 82% (Based on 10 reviews) | |
Integrations | As reported in 11 Sendbird reviews. Integrate with third-party marketing or e-commerce software | 74% (Based on 11 reviews) |
Functionality
Ease Of Integration | As reported in 53 Sendbird reviews. Empowers developers to intuitively integrate cloud communications functionality for their applications. | 87% (Based on 53 reviews) | |
API Call Speed | Based on 53 Sendbird reviews. Grants high speed API calls for fast communications. | 89% (Based on 53 reviews) | |
Communication Varieties | Enables a wide variety of communication types such as SMS, voice, video, etc. This feature was mentioned in 49 Sendbird reviews. | 88% (Based on 49 reviews) |
Support
Documentation | Provides clear, effective documentation for API integrations. This feature was mentioned in 52 Sendbird reviews. | 85% (Based on 52 reviews) | |
Community Support | Provides public user forums for support questions and help. 50 reviewers of Sendbird have provided feedback on this feature. | 81% (Based on 50 reviews) | |
Professional Support | Connects users with professional support teams to troubleshoot and finetune integrations. 52 reviewers of Sendbird have provided feedback on this feature. | 90% (Based on 52 reviews) |
Responses
Personalization | Provides personalized responses to interlocator based on segmentation or past responses. | Not enough data | |
Route To Human | Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. | Not enough data | |
Natural Language Understanding (NLU) | Can have a natural, human-like conversation with an interlocator. | Not enough data |
Platform
Conversation Editor | Allows business to edit conversations to meet the unique needs of one's business. | Not enough data | |
Integration | Gives users the ability to update systems, like CRM, based on conversations. | Not enough data | |
Human-In-The-Loop | Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. | Not enough data |
Data
Reliability | Ensures consistent performance, delivering reliable outputs based on user prompts. This feature was mentioned in 10 Sendbird reviews. | 90% (Based on 10 reviews) | |
Data Security | Based on 11 Sendbird reviews. Implements stringent measures to protect user data and ensure privacy. | 94% (Based on 11 reviews) |
Interaction
Complex Query Handling | Shows adeptness in comprehending and responding to complex or multi-part queries. This feature was mentioned in 11 Sendbird reviews. | 83% (Based on 11 reviews) | |
Natural Conversation | Facilitates natural and human-like conversations, delivering engaging interaction experiences. 10 reviewers of Sendbird have provided feedback on this feature. | 85% (Based on 10 reviews) | |
Understanding | Based on 11 Sendbird reviews. Demonstrates a sophisticated understanding of both written and spoken user commands. | 89% (Based on 11 reviews) | |
Context Management | Exhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 10 Sendbird reviews. | 85% (Based on 10 reviews) | |
Customizability | As reported in 10 Sendbird reviews. Offers a high degree of customization to meet individual user or business requirements. | 88% (Based on 10 reviews) |
Learning
Error Learning | As reported in 10 Sendbird reviews. Showcases the ability to recognize, correct, and learn from its own mistakes. | 75% (Based on 10 reviews) |
Content Generation
Creativity | Displays creativity in generating diverse, interesting, and contextually relevant responses. This feature was mentioned in 10 Sendbird reviews. | 82% (Based on 10 reviews) | |
Content Accuracy | Produces content that is accurate, factually correct, and relevant to the user's query. This feature was mentioned in 10 Sendbird reviews. | 85% (Based on 10 reviews) |
System
API Flexibility | Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. This feature was mentioned in 11 Sendbird reviews. | 92% (Based on 11 reviews) | |
Update Frequency and Utility | As reported in 10 Sendbird reviews. Regularly receives updates that contribute to continuous improvement of the product. | 85% (Based on 10 reviews) | |
Cross-Platform Compatibility | Assesses the chatbot's ability to function seamlessly across various platforms and devices. 11 reviewers of Sendbird have provided feedback on this feature. | 88% (Based on 11 reviews) | |
Software Integration | Based on 11 Sendbird reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility. | 88% (Based on 11 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. 17 reviewers of Sendbird have provided feedback on this feature. | 77% (Based on 17 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 17 Sendbird reviews. | 78% (Based on 17 reviews) |
Automation - AI Agents
Sales Follow-Up | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Lead Generation | Allows users to automate the process of generating and qualifying sales leads. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data |
Autonomy - AI Agents
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
WhatsApp Messaging - WhatsApp Marketing
Transactional Messages | Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications | Not enough data | |
Bulk WhatsApp Messaging | Enables users to send mass WhatsApp marketing campaigns | Not enough data | |
Conversational Messaging | Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty | Not enough data | |
Personalization | Offers features for personalizing WhatsApp messages based on customer information or past behavior | Not enough data | |
Promotional Messages | Allow users to share promotions with subscribers via WhatsApp | Not enough data | |
Automated Replies | Provides automated WhatsApp message replies to recipients | Not enough data |
WhatsApp Business Platform - WhatsApp Marketing
Segmentation | Deliver tailored promotions to specific audience segments | Not enough data | |
API Integration | Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API | Not enough data | |
WhatsApp Commerce | Allow customers to browse, discover, research, purchase, and complete payment in real-time | Not enough data | |
Analytics | Provides analytics on opt-ins, open and delivery rates, and click-throughs | Not enough data |
