Secureworks Taegis ManagedXDR Pros and Cons

Amazing how this platform cuts down the noise/the false positives and focuses on valid and actionable insights. Zooming in on actual alerts, vulnerabilities and detecting real risks is incredibly simple in this platform Review collected by and hosted on G2.com.

Sometimes support followup can be difficult due to the the underlying complexity of the system. Normally it all simply works like magic but at times a complex support call regarding the underyling tech can be difficult to solve. Review collected by and hosted on G2.com.

Quick response times and a willingness to assist with your ongoing issue in a timely manner. Review collected by and hosted on G2.com.

Sometimes during off hours their could be a delayed response but I have noticed that I have seen Great improvement during these times. Review collected by and hosted on G2.com.

The MXDR offering from Secureworks has really helped us as a business to be agile whilst having the peace of mind that the network is secure. The tool set allows us to integrate with other vendors like Microsoft and isolate clients automatically when needed. What really makes it valuable for us is the managed component, the SoC provided is excellent, and means that we don't need to maintain that expensive resource in house. The customer support delivered by the tAM and Threat Hunting teams is also really valuable to our business. The Taegis interface has been developed over the years and is now really usable, even for reletively non-technical staff. Review collected by and hosted on G2.com.

My only minor concern is that new integrations can take some time to be implemented, this is only a problem if you are using a tool that isn't mainstream or doesn't already have an integration. Perhaps isn't as feature rich in regards to tooling as others, but what is delivered works perfectly. Think of it as an iPhone compared to an Android, some, non-important features aren't present, but it just works all of the time. Review collected by and hosted on G2.com.

Implementing Taegis ManagedXDR in our environment created a sense of comfort in knowing we have more eyes on our environment. The implementation was quite straight-forward and the ongoing support from the CSMs, product support, and security analysts have always been on-point. They're constantly building out and improving the platform; I'm always seeing new features, integrations, etc. Review collected by and hosted on G2.com.

I do wish that the Advanced Search was "dumbed down" a bit so that it was easier to use by an average user, but they do provide plenty of examples and documentation to get you where you need to go. Review collected by and hosted on G2.com.

I use the Taegis dashboard daily and find it extremely easy to use and manage. SOC is always responsive and helpful. We've added our Microsoft 365 and Azure to the Taegis dashboard to gain insight into what is happening in our environments, which is essential to our organization. The monthly threat-hunting exercises in our environment are an excellent add-on bonus to using the Taegis platform. We also look forward to our monthly check-in calls with our Customer Success Manager, Greg Ottenger, who keeps us updated on the latest threats and gives us a deep dive into our tenant.

Overall, Secureworks provides exceptional service, and we are delighted that Secureworks has our backs! Review collected by and hosted on G2.com.

We use Cisco Umbrella, but we operate within the Azure cloud, not AWS. Therefore, Secureworks's integration, which is designed for AWS, is not compatible with our environment. I have requested the integration to be developed for Azure, but progress with the Secureworks development teams has been limited. Please prioritize adding this integration for Azure. Review collected by and hosted on G2.com.

SecureWorks Support/Live Chat agents are knowledgeable and always helpful. Review collected by and hosted on G2.com.

Product feels incomplete. Dashboards are lightweight, not dynamic. Integrations with other products could be expanded upon. I product does ingest and display events/alerts well enough but requires a bit of a learning curve to figure out how to find an event/alert.

Taegis XDR Agent incompatibility with ephemeral VM's (whether that be a technical/licensing issue) has prevented our move off of Red Cloak. Review collected by and hosted on G2.com.

SecureWorks has been a partner of ours for many years. Their ManagedXDR service offering is the complete package when it comes to cybersecurity and helps us sleep better at night.

We've configured integrations to monitor our key hardware and software, and receive alerting on any anomalies to perform investigations.

They provide monthly proactive threat hunts, and quarterly health checks to ensure our environment is in good health from a cyber standpoint.

The Taegis Agent is very easy to install, consumes low resources, and monitors all of our endpoints for anomalies, and alerts us to perform an investigation.

TaegisXDR support is very fast, responsive and has always helped me resolve any issues or answer my questions with accuracy. Review collected by and hosted on G2.com.

I haven't experienced any downsides to the product. We are very happy with the product. Review collected by and hosted on G2.com.

The advanced query search is the best thing about Taegis. Being able to search for specific logs in the system helps tremendously during incident response. Our data is retained for 12 months and that is a huge benefit. Whenever we need help with a search query, we can use the support feature to assist. Review collected by and hosted on G2.com.

The integrations with other tools could be much improved. While in theory anything can be integrated, it's alot easier on paper than it is to actually implemented and integrate. Review collected by and hosted on G2.com.

SecureWorks not only provides world-class protection and customer support, but they also keep their customers updated on new threats. This extra information is useful as lets us know what new threats are out there. Taegis ManagedXDR is easy to implement, easy to use, and it easily integrates with Office 365. Review collected by and hosted on G2.com.

I really can't think of any major issues with Taegis ManagedXDR. The product is wonderful. Review collected by and hosted on G2.com.

We are a small organization but we have global exposure. ManagedXDR helps our small team by providing critical analysis of data from various sources in our network to help secure us from the neverending and always present threat actors that are intent to find ways into our infrastructure. Their analysts examine any potential threats and are quick to alert us of any anomolies they detect. Their quick response allows us to react to only the most credible threats and help us be able to focus on other day to day tasks we would not be able to work on if we were focused in sifting through all that data and looking for threat actors ourselves. They do the job of what would take at least 5 full time staff members to handle on a daily basis. It's very reassuring to we know we have Secureworks as a partner in our cyber defense strategy. Review collected by and hosted on G2.com.

I really don't have anything negative to say about Secureworks or any of their products. Review collected by and hosted on G2.com.