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SecureLink Customer Connect Reviews & Product Details - Page 2

SecureLink Customer Connect Overview

What is SecureLink Customer Connect?

Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.

SecureLink Customer Connect Details
Languages Supported
English
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Product Description

With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.

How do you position yourself against your competitors?

Many solutions that exist on the market are either highly secure and difficult to implement and manage, or easy to implement and manage but lacking in real security. We differentiate ourselves by designing and building a platform that specifically addresses the challenges associated with remote access for both enterprise organizations and technology vendors that is easy to implement and manage, as well as highly secure.


Seller Details
Year Founded
2003
HQ Location
Austin, TX
Twitter
@securelink
16 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®

EN
Overview Provided by:

Recent SecureLink Customer Connect Reviews

MA
Matt A.Enterprise (> 1000 emp.)
4.0 out of 5
"Create Uniform access for Vendors into your environment."
Ensuring secure access to systems only by approved means and by approved users. Since implementing SecureLink we have been able to reduce the ingre...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"SecureLink - Access you need with Controls Clients need"
SecureLink works on multiple platforms, with multiple protocols and allows us to access our clients systems but gives the client the control they n...
AM
Adam M.Enterprise (> 1000 emp.)
5.0 out of 5
"Solve customer issues faster, easy install, secure access"
I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support.
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SecureLink Customer Connect Media

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32 SecureLink Customer Connect Reviews

4.4 out of 5
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32 SecureLink Customer Connect Reviews
4.4 out of 5
32 SecureLink Customer Connect Reviews
4.4 out of 5

Overall Review Sentiment for SecureLink Customer ConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
David M.
DM
Senior Support Manager
Computer Software
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

Security is not something to mess with. From a compliance point of view, it covers all your requirements but it is still user friendly. You don't need to be an IT expert to run the gatekeeper. It keeps track of who's on, and doing what. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Maybe there could be something done around mobility? Some customers like to turn the gatekeeper on/off. Maybe it would be useful to be able to it with some kind of enterprise app? Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

Give it a try... It's so easy to implement and maintain. It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers. Security is a #1 priority for companies these days. Being able to choose when to allow people to connect and to which environments, and keeping track of what anyone is doing at a certain time for audit purposes helps you sleep well at night. What's so neat, is it makes the business users be able to do things, without IT's help. Particularly if the gatekeeper will be in some PC with windows then it's just a piece of cake. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

Being in support, it can be messy to keep track of all the different connectivity types to our customers environments. This is a one-stop shop for reaching all our customers and their environments. When there are hardware or network changes at our customers sites, its a very straightforward process to update theo hosts and go back to normal. Review collected by and hosted on G2.com.

JL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

Easy to give access to vendors to get into my severs. I am able to tell when a vendor is accessing my servers and able to control when they can have access. I love being able to also see what a vendor did in my servers when they have completed. Being able to track that helps when there are issues with what was done in the server. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

I have not really found anything that I dislike so far. I love being able to manage when a customer can access the system. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

It is nice being able to control when a vendor accessing my servers. I know why they are getting in and also be able to track their steps. Review collected by and hosted on G2.com.

TM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

Allows vendors to easily and securely get onto our systems Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Haven't found any real issues yet. Everything seems to be working fine. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

The biggest benefit is the ease of use for our vendors. They call into our Operations team who opens up a link for them. They set the time limit and let them go Review collected by and hosted on G2.com.

BO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

Account setup and installation is simple and straightforward. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

There is nothing I dislike about this product. Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

Safe, secure, auditable. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

Support-related problems and implementation-related issues. Support case life cycles reduced, satisfied clients being the result. Review collected by and hosted on G2.com.

NT
Nishit Talreja
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

The easy interface and user friendly information provided. It is highly recommended to use this platform if you are a newbie Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

Working on sql server on remote desktop Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

Its security features, ITs easy to use and log in. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

The way we used to create gatekeepers in the older version was easier. Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

I can say its a very good tool for remoting into the client's server. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

logging on to client's desktop and server to resolve app issues. Its a good way to resolve clients issues. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

The securelink interface is intuitive and it's easy to use. It also does not have any weird design quirks that don't fit. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

When using the Chrome browser you have to read download an app that every time you use it. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

We use it as a replacement for new clients tunnels, in place of a B2B VPN. Review collected by and hosted on G2.com.

Verified User in Medical Devices
AM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

The product is used by the company I work for for remote support and works well. My favorite feature is the ease of use. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Quick connect is terrible most of the time the customers security policies prevent the app from running. Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

The quickconnect feature needs help. Half the time the application will not load on clients workstations. We have a competitors product that works better but it would be nice to not have to use it. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

The ability to quickly connect to a server for support. Review collected by and hosted on G2.com.

Nora S.
NS
Data Quality Professional
Legal Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SecureLink Customer Connect?

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly. Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

I would recommend users of Securelink to utilize the history tab to keep track of their hours. When I first started using Securelink I disregarding this feature, but it is very helpful. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

Securelink allowes me to quickly log into work everyday. The connection is fast and secure. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SecureLink Customer Connect?

Gives the option of FTP/RDP etc. Also tells if the ping has been down/up and since when. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

It should just be like a single sign-on with a list of all the connections, hopefully integrated with RDP Manager. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

Providing Software support for Hospitals. Review collected by and hosted on G2.com.