SearchUnify Virtual Assistant (SUVA) Reviews & Product Details

SearchUnify Virtual Assistant or SUVA is the world’s first federated, information retrieval augmented chatbot for fine-tuned, contextual, and intent-driven conversational experiences at scale. SUVA harnesses the power of machine learning, NLP, NLQA, generative AI and an insights engine to resolve customer and employee support queries 24/7 with the least amount of user effort. By leveraging the retrieval augmented generation approach, SUVA fetches relevant information or responses, which are then used as input or context for the generation component to produce more accurate and contextually appropriate responses. SUVA offers exceptional features like contextual, intent-sensitive responses, unsupervised learning, transactional query management, end-to-end assistance, seamless human handoff, dynamic decision tree support, and best-in-class analytics. SUVA can automate various types of internal operations to reduce employee burden while lowering costs in the HR, IT, and Customer Support industries. Here's what differentiates SUVA from other players in the Conversational AI space: - Ease of integration with large language models (LLMs) - More control over SUVA's response humanization through temperature - Fuel knowledge gap identification through [F]RAG™ - Fuel user confidence through reference citations - Fuel contextual, enriched conversations with Adaptive learning - Fuel fine-tuned conversations through synthetic utterance generation - Supports multi-modal FRAG for a rich understanding of user queries - Voice-based self-service for superior support experience - Efficient costing with respect to large language model (LLM) usage - Better intent recognition assistance for tree-based flows - User-level personalization and access controls - Fallback response generation in case of LLM downtime