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ScreenMeet Reviews & Product Details

Verified User in Online Media
UO
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ScreenMeet?

How easy it is to use it when you are connecting with clients Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

How sometimes it won't show the screenMeet to log with Salesforce and it takes a few hours to bring it up to log it. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenMeet:

To keep using it and don't be afraid to be curious when trying it out. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

Just the communication between ScreenMeet and SalesForce. It's just nice to take control of a clients screen to show them how to navigate places. Review collected by and hosted on G2.com.

ScreenMeet Overview

What is ScreenMeet?

Increase First Contact Resolution by 35% and solve issues in minutes not days with ScreenMeet. Our cloud-native enterprise collaboration platform provides Easy Enterprise ROI. Screen share, video chat and remote desktop all now web-based, embedded within your existing CRM/ITSM platform and globally available over AWS for a quick ROI. Create magical experiences between agents, customers and employees. Replace your legacy remote support systems with ScreenMeet, to experience up to a 50% decrease in OpEx, full ROI in in just months, a 35% increase in first contact resolution, and significantly improved customer and employee satisfaction.

ScreenMeet Details
Languages Supported
English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified)
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Product Description

ScreenMeet is the browser-based, fully integrated remote support solution that enterprises such as ServiceNow and Salesforce have selected to improve their IT Help Desk and Contact Center. Increase First Contact Resolution, decrease OpEx and improve customer and employee satisfaction.

How do you position yourself against your competitors?

Easy Enterprise ROI embedded in existing systems vs clunky, outdated systems that require chair swivel.

Enterprises like Salesforce and ServiceNow have replaced legacy solutions like TeamViewer, LogMeIn and Bomgar/BeyondTrust Remote Support, with ScreenMeet remote support solutions.

ScreenMeet’s integrated solutions for IT Support are designed to help your IT Help Desk support hybrid work, making it easy to provide superior service to employees, whether they are in the office or working from home. ScreenMeet allows you to securely connect to employee devices or remote servers, even when unattended including Wake-on-Lan support.

ScreenMeet for Customer Service & Support helps to make a digital session feel like customers are working with your agents in-person. It’s simple to add video calling, screen sharing and cobrowsing to facilitate the move from in-person to online interactions.

Increase First Call Resolution and decrease OpEx with ScreenMeet.


Seller Details
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@screenmeet
240 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®

Heather R.
HR
Overview Provided by:

Recent ScreenMeet Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Good idea to work on!"
The video calling feature makes it much easier to understand, and the assigning part and the status part are really helpful
LG
Luis G.Enterprise (> 1000 emp.)
5.0 out of 5
"ScreenMeet is the future of remote assistance"
ScreenMeet uses a non-intrusive way of managing a remote device without leaving trails behind. Using it in tandem with Tanium, it installs a small ...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Mostly works, best used out of box, not customized"
The features that are available in the Out of the Box model are decent. Features such as screen sharing can be turned on and off. Integrates with SF.
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ScreenMeet Media

ScreenMeet Demo - ScreenMeet for ServiceNow IT Help Desk
Create seamless remote IT support experiences to get employees who are working from home up and running faster. Easily onboard and support remote employees with ScreenMeet's web-based, fully integrated, remote support solution that looks and feels like a native ServiceNow feature.
ScreenMeet Demo - ScreenMeet for Salesforce Service Cloud Customer Support
Easily add voice, video, screen sharing, cobrowsing, and remote desktop takeover to any Salesforce deployment. Adding ScreenMeet to Service Cloud provides agents with the tools they need to resolve customer issues faster. Integrated voice and video chat, screen share, cobrowse, and remote sup...
ScreenMeet Demo - ScreenMeet for Microsoft Omnichannel Customer Support
ScreenMeet is seamlessly integrated into Microsoft Omnichannel, and because it's entirely web-based, all data is written back to Microsoft, making customer support a fast, easy, and strategic asset. Customers use ScreenMeet to troubleshoot issues that their customers have using their PCs, smartp...
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Video Reviews

21 out of 22 Total Reviews for ScreenMeet

4.4 out of 5
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21 out of 22 Total Reviews for ScreenMeet
4.4 out of 5
21 out of 22 Total Reviews for ScreenMeet
4.4 out of 5

Overall Review Sentiment for ScreenMeetQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
LG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ScreenMeet?

ScreenMeet uses a non-intrusive way of managing a remote device without leaving trails behind. Using it in tandem with Tanium, it installs a small agent upon starting a session then, removes it when the session ends. It also provides a good number of shortcuts for troubleshooting tools and a chat window with its handy interphase. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

I haven't disliked anything about this product at the moment. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

We are phasing out Configuration Manager and need a cloud centric solution for remote technical assistance for mainly Windows devices. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ScreenMeet?

The video calling feature makes it much easier to understand, and the assigning part and the status part are really helpful Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

No thoughts as of now but would love to see where they are heading Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

It makes support much simpler and more accessible, and the features are helpful, which is less hustle. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ScreenMeet?

The features that are available in the Out of the Box model are decent. Features such as screen sharing can be turned on and off. Integrates with SF. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Trying to integrate into our chat card presented programming hiccups, disconnect issues when changing screens, and the background is still not working; only the blur feature works for us. Their response has been lackluster in trying to fix our background issue, and I have to constantly reach out to them after being told they would get back to me in a "day or two" a week later. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

We need video communication for our virtual design conultataions. We honestly haven't used it much because of the background issue. Having the blur feature on is not an option as it blurs the existing rooms, which we are trying to help remodel so it defeats the purpose. I hope that their engineers will figure out our problem in their next sprint. Review collected by and hosted on G2.com.

Kim C.
KC
Customer Success Manager
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about ScreenMeet?

The ease of which ScreenMeet launches in our environment. Makes it a seamless integration with our existing platforms. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Often when reporting issues, it seems that no one in the SM side has heard of it. We end up providing a lot of detailed examples and it's often attributed to an environmental component (even though we have agents in different locations with different devices) Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

It allows us to offer remote support to customers to see their issues first hand. It was an easier, more cost-effective solution than we had in the past. Review collected by and hosted on G2.com.

Kathryn O.
KO
Manager, Customer Success
Internet
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ScreenMeet?

The integration with Salesforce cases and the single sign on with salesforce are our favorite features. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Sometimes there are glitches that requiring refreshing and "back" on the browser to work through. They are not always consistent or replicable so it can be hard to solution these glitches. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

Accessing our users computers to troubleshoot or walk them through how to do a task that they can not figure out how to do. We do this for both B2B and B2C customers. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ScreenMeet?

Screenmeet is very intuitive to use and a great way to connect with our clients who need screen share support. It helps cut down time spent on support calls and leaves our clients much more satisfied. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Nothing to dislike. Everything works as expected. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

Solving customer support tickets. Review collected by and hosted on G2.com.

Shaina M.
SM
Program Management Analyst
Government Administration
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ScreenMeet?

I like the platform and what its intention is in reference to the efforts of communication. It does help for those who telework or who need to assure that they can effectively communicate with their peers Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

It is a good way to handle cloud meeting but there are some flaws in the avenues presented with the way that communication is presented and the options to share information amongst each other. There can be a burden on the way that lines are not clear and tend to drop in the middle of a call. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

Teleconferencing and enabling telework for people involved with it Review collected by and hosted on G2.com.

Tejass M.
TM
Management Trainee
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ScreenMeet?

Screen meet provides an impeccable service and user friendly software to interact with your business partners and colleagues in an attempt to exchange vital information for your organisation to function smoothly. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

We face some technical issues as screenmeet is not established well enough in India however the software may be more interactive and could enhance their quality of vedio conferencing. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

We at our organisation are solving numerous problems with screenmeet it helps us to save time and energy and allow us to focus on more important work. Review collected by and hosted on G2.com.

WB
Arizona
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ScreenMeet?

User interface is easy to follow. I love how easy it is to share the screen of whatever device I am on. Best of all I like how people can join my meeting Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Not much as of now, it's bot fancy but simple yet powerful Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

Been using this product for a few months and have been very impressed with how easy it is to use. Clients have been very impressed with our capabilities to share mobile apps from anywhere to any device. This has really cut down on our time for documentation as well since we can throw up the app in a browser and record/capture features without taking screenshots, sending photos, etc. Highly recommend Review collected by and hosted on G2.com.