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Salsa CRM Reviews & Product Details

Versha Rathore C.
VC
Assistant Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salsa CRM?

It is one of the software which can provide services to Non-Profit Organisations in a very productive manner. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

Well as for this sofrware it is quite costly. Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

It is useful to map all the active campaigns for fundraising & collect the data in a one platform without any mistakes & gltich. We can maintain the records & transactions of every donation & make a list of active memebers & associations. Review collected by and hosted on G2.com.

Salsa CRM Overview

What is Salsa CRM?

Salsa Labs is a leading provider of CRM, marketing automation, fundraising, and advocacy software for the nonprofit community. We are proud to be helping thousands of nonprofits engage and change the world every day! Salsa CRM, part of Salsa's SmartEngagement Technology, delivers strong constituent management functionality, rich donor profiles, sophisticated campaign dashboards and more. Our clients use Salsa CRM to track online and offline donations, manage direct mail campaigns, and identify potential major donors. Used with Salsa Engage, organizations have access to a complete marketing automation, fundraising, and advocacy platform built for today's nonprofits. Find out more about Salsa CRM at www.salsalabs.com

Salsa CRM Details
Languages Supported
English
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Product Description

Salsa CRM is a cloud-based donor management system that provides fundraising, reporting, and management tools. Along with other tools such as database security and email marketing, Salsa CRM aims to help nonprofit organizations attract new donors, expand interaction with existing donors, and retain their constituents.

How do you position yourself against your competitors?

Salsa's SmartEngagement Technology provides a truly integrated system that combines strong donor management, fundraising, marketing automation, and advocacy functionality with built-in best practices and wrap-around support and education programs.

Salsa's smart ask amounts, dynamic ask strings, and more provide the tools that today's nonprofits need to take their fundraising to the next level. Our customizable dashboards and reports allow your staff to stay on top of what is most important to your organization.


Seller Details
Seller
Bonterra
Year Founded
2022
HQ Location
Austin, United States
Twitter
@BonterraTech
847 Twitter followers
LinkedIn® Page
www.linkedin.com
1,289 employees on LinkedIn®
Description

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from
.5% to 3% by
033. It's a lofty goal, but we're confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth. Bonterra’s solutions collectively support a unique network of over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.


AN
Overview Provided by:

Recent Salsa CRM Reviews

Versha Rathore C.
VC
Versha Rathore C.Small-Business (50 or fewer emp.)
2.5 out of 5
"Review of Salsa CRM"
It is one of the software which can provide services to Non-Profit Organisations in a very productive manner.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Smooth and peaceful experience"
Easy to use, even for teams with little tech experience.
Akash M.
AM
Akash M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great Product Experience"
Salsa CRM's ease of use and integration have helped my business cut sales operations costs by 5%. Great customer support.
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Salsa CRM Media

Salsa CRM Demo - Dashboard Analytics and Reporting
Pull donor detail reports, reports by campaigns, funds or appeals, and track all online engagement metrics with visual dashboard.
Salsa CRM Demo - Salsa CRM Constituent Record
Track custom fields, historical interactions, donations, household members and relationships, enroll in major gift cultivation workflows.
Salsa CRM Demo - Email Marketing
Create beautiful drag-and-drop emails with best practices layouts, automate welcome series emails, and launch triggered email workflows based on actions taken.
Salsa CRM Demo - List Segmentation
Use built-in groups or create custom list segments based on any field, then target segments with relevant messaging.
Salsa CRM Demo - Online Form Builder
Customizable drag-and-drop form builder for donations, event registrations, petitions, surveys, newsletter sign ups, volunteer sign up and more!
Salsa CRM Demo - Major Gift Cultivation
Track your major gift prospects with customizable workflows.
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Video Reviews

114 out of 115 Total Reviews for Salsa CRM

3.9 out of 5
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114 out of 115 Total Reviews for Salsa CRM
3.9 out of 5
114 out of 115 Total Reviews for Salsa CRM
3.9 out of 5

Salsa CRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salsa CRMQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Akash M.
AM
Product Category Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salsa CRM?

Salsa CRM's ease of use and integration have helped my business cut sales operations costs by 5%. Great customer support. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

The integration might take some getting used to if you're an offline business transitioning to online. Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

Salsa CRM solves hosting a robust constituent database and donor management system, with a few outbound engagement features. We benefited from it's features of data management, cultivating donors, and running reports. Review collected by and hosted on G2.com.

Kanishk  B.
KB
Senior Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salsa CRM?

The integrated feature of what is popularly known as service cloud (amongst competitors) query management, ticketing, integration CcaaS, Chat bots, AI agents Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

The User interface could be slightly better. A more intuitive user experience along with digital adoption metrics that helps users would make a lot of difference Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

We ally with Non-profit and social cause companies in regards to their CRM needs and address the same. Review collected by and hosted on G2.com.

Prashant V.
PV
System Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Salsa CRM?

What I like most is how easy it makes tracking donor relationship and managing fund-raising campaigns. It’s tailored for non-profit needs, so it simplifies a lot of the work for me. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

I find the customization options are a bit limited, and it feels very focused on nonprofit use cases only. Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

Salsa CRM helps me organize supporter data, manage campaigns, and track outreach impact, making my advocacy work easier and more effective. Review collected by and hosted on G2.com.

Himanshu S.
HS
Student relation executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salsa CRM?

I am new to salsa CRM but i liked the thing which in all in one and good part is digital marketing thing which is very useful Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

So far nothing and once i met any i will surely let you know Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

It helps me engaging with new audience and also analyse data Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Salsa CRM?

Easy to use, even for teams with little tech experience. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

Limited options to customize the interface and workflows. Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

O Salsa CRM resolveu o problema de desorganização nos dados dos doadores. Agora, tudo está centralizado, e conseguimos criar campanhas mais personalizadas, aumentando o engajamento. Ele também automatizou tarefas repetitivas, economizando tempo e nos permitindo focar no que importa. Review collected by and hosted on G2.com.

Abhishek H.
AH
Cloud Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salsa CRM?

Customer support - they don't talk in technical terms but in plain English. They get back to you quickly with a solution. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

Need some AI functionalities for common problems Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

We had issues with tracking and managing the users but this tool has helped us reporting in a simple way and easy to use. We get what we need in our reports. These reports help us in future workflows Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Salsa CRM?

Dashboard reports are easy to read and are itneractive. Pretty easy to use overall. Has ability to keep households separate or combined. Once you assign a husband and wife as "co-donors" it automatically ties their giving together. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

Soft credits are difficult to collect reports on. You can see the name of the 3rd party that sent the check, but not view all the individual people who you soft credited on the reports. The results in a lot of missed cultivation of specific donors. You can go into each donor and see what they were soft credited, but that is a ton of work. Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

N/A - we switched to a new CRM recently. Review collected by and hosted on G2.com.

Nicole B.
NB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salsa CRM?

It was easy to use and did what we needed to do. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

It didn't have those extra components to send out the best emails. Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

I do not know because we have moved on from SALSA Review collected by and hosted on G2.com.

D'Amore B.
DB
Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salsa CRM?

I love that I am able to do mail merges within Salsa, keep track of every little detail, and add in custom fields for our constituents. We are able to keep our donor information in one easy place. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

I am not a huge fan of the training that they offer. When you first get logged into Salsa, it is very confusing. It loads and takes you to a blank screen and you're almost at a loss for where you even start looking for information. Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

We are definitely solving a lot of problems with Salsa! My employer was keeping track of all donor/donation information in spreadsheets in Google Drive. Not very secure and not very efficient. Moving to Salsa has made our processes much better! We have been able to easily find data we need within Salsa. Review collected by and hosted on G2.com.

Abdelrahman F.
AF
Head Of Sales Operations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
(Original )Information
What do you like best about Salsa CRM?

Salsa CRM is a centralized database for heavy development work.

Customer relationship management is a process in which a business administers its interactions with customers. Review collected by and hosted on G2.com.

What do you dislike about Salsa CRM?

sometimes missed sales opportunities.

The team rarely uses it.

A high customer churn rate can result from CRM system.

Most CRM systems are based around the sales imperative – which means they are poor for marketers. Review collected by and hosted on G2.com.

What problems is Salsa CRM solving and how is that benefiting you?

CRM solved a lot of problems.

If your team used it in the correct way you can save time, and relationships with your customer's data.

Accurate sales forecasting. Review collected by and hosted on G2.com.