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Salesforce Maps Reviews & Product Details

Swatwik T.
ST
Associate Solution Leader (Content)
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Maps?

Salesforce Maps helps me identify trends, outliers, and patterns easily.

It saves a lot of time by automatically geolocating records.

Analytical tools is one of the most liked things about Salesforce Maps as it includes tools like heatmaps, routing, and clustering. This helps my team gain valuable insights to use.

It's easy to implement and integration with salesforce is just great.

We use Salesforce Maps every day.

One of the best things is the customer is readily available to solve any query. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

I also asked my team about dislikes but they didn't find a proper answer. Everyone talks only about the positives of Salesforce Maps. It's just incredible. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

Earlier, managing sales territories was tough. But Salesforce Maps made it easy and effective.

With respect to real estate analysis, it is really helpful to analyze property locations.

It is now easy for us to segment customers based on location. So, targeted marketing campaigns is working out well, and we are also able to offer several other personalized services.

Data Visualization was a concern for us. When we started using Salesforce Maps, it is easy for us to visualize complex data sets. Review collected by and hosted on G2.com.

Salesforce Maps Overview

What is Salesforce Maps?

Sell efficiently with CRM-based sales mapping software. Make smarter prospecting decisions with customer record visualization. Streamline account planning while in the field, optimize field routes, and save time by automating record-keeping tasks.

Salesforce Maps Details
Product Website
Languages Supported
German, English, French, Spanish
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Product Description

Leading Location Intelligence Tool for Salesforce | Leverage mapping and optimization technologies to maximize the productivity of sales and service resources.

How do you position yourself against your competitors?

Spend more time with customers and less time on planning with sales mapping software. Salesforce Maps enables businesses to visualize their sales data, plan sales routes, and optimize sales activities. It integrates with Salesforce CRM to provide real-time insights into sales performance and help businesses make data-driven decisions. Besides helping sales reps become more productive, Salesforce Maps helps sales leaders boost CRM adoption and data quality. Improved visibility into field activity allows leaders to coach, identify and share best practices, ensure adherence, and make more data-driven organizational decisions.


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,078 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Maps Reviews

Swatwik T.
ST
Swatwik T.Mid-Market (51-1000 emp.)
5.0 out of 5
"Location Intelligence at Your Fingertips"
Salesforce Maps helps me identify trends, outliers, and patterns easily. It saves a lot of time by automatically geolocating records. Analytical ...
SG
slava g.Enterprise (> 1000 emp.)
2.5 out of 5
"using maps and"
It shows map as md buildings and it shows labels
NK
Navi K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy to Navigate"
It is super helpful and easy to navigate throughout.
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Salesforce Maps Media

Salesforce Maps Demo - Data Overlay in Salesforce Maps
Select relevant location-based customer data and/or overlay 3rd party data to make strategic decisions in Salesforce Maps.
Salesforce Maps Demo - Bring CRM + Location Intelligence Together with Salesforce Maps.
Stay focused on the highest priority accounts while planning customer meetings and visits with Salesforce Maps.
Salesforce Maps Demo - Seamlessly add to existing meetings with Salesforce Maps
Add new meetings to the schedule while adjusting for existing meetings, traffic patterns and resource requirements with Salesforce Maps.
Salesforce Maps Demo - Salesforce Maps Mobile View
Take Salesforce Maps on the go! Make it easier to add account notes right after customer visits, and make it easier for reps to track mileage.
Salesforce Maps Demo - Give Sales Teams Pre-built Schedules with Salesforce Maps
Sales Leaders can build schedules for their teams up to weeks in advance with Salesforce Maps.
Salesforce Maps Demo - Sales Operations Analytics with Salesforce Maps
Use data to bring in smarter capacity forecasts based on activity data with Salesforce Maps.
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Video Reviews

478 out of 479 Total Reviews for Salesforce Maps

4.3 out of 5
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478 out of 479 Total Reviews for Salesforce Maps
4.3 out of 5
478 out of 479 Total Reviews for Salesforce Maps
4.3 out of 5

Salesforce Maps Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce MapsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ishrat  B.
IB
Salesforce Coach
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

Salesforce Maps has been a game-changer when it comes to making field operations more efficient. The route optimization is a real time-saver for reps, letting them cover more ground in less time while reducing travel costs. The territory management feature is a big plus too—it helps ensure everyone has balanced workloads and maximizes productivity. I also love how seamlessly it integrates with Salesforce, allowing real-time data access from anywhere. It’s like giving your field teams a roadmap to success! Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

While it’s packed with great features, getting up to speed with Salesforce Maps can be a little tricky at first. The initial setup and learning the ins and outs of more advanced functions take time, especially if you’re not already familiar with geolocation tools. Also, for larger teams, the cost of licensing can add up quickly, which is something to keep in mind. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

As a consultant, I recommended Salesforce Maps to help field sales teams streamline their operations. The tool effectively addresses challenges in optimizing travel routes, reducing time on the road, and maximizing customer visits in a day. It also enables better territory management, ensuring fair distribution of leads and customers among sales reps. With its integration into Salesforce, it helps teams access real-time customer data, making field visits more productive and allowing teams to focus on high-priority clients. The end result is increased efficiency and better decision-making based on geospatial insights. Review collected by and hosted on G2.com.

Indhu C.
IC
CRM Business Systems Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

This is literally all at one place! We recently recently purchased salesforce map at my company, and I am amazed as I was working with the implementation. I have to set up those layers spins that I wanted to see on the maps and all the data are literally on the map. My sales team is really happy. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

Since it was a new implementation initially, we didn't know how to get things around, but eventually, we figured out with the support of the salesforce team. Honestly, there is nothing that I dislike for the moment. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

My outside sales team is highly benefited out of salesforce maps. Shows all the distributors And the customers located close by and also routes to their location. Not That also shows all the information related to their account. Review collected by and hosted on G2.com.

Verified User in Retail
CR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

I like how Salesforce Maps provides insightful visualizations of sales territories and customer locations. Its route optimization feature is especially helpful for sales teams, improving efficiency by minimizing travel time. The integration with Salesforce CRM enables real-time updates and better decision-making. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

The user interface can be a bit complex, making it hard for new users to navigate. Additionally, the cost can add up, especially for smaller teams that may not use all of its advanced features. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

Salesforce Maps is solving the challenge of optimizing field sales and service operations by providing real-time geographic insights. It helps sales teams efficiently plan their routes, reducing travel time and maximizing the number of customer visits. The platform also enables better territory management by visualizing customer locations and opportunities on a map, which aids in strategic planning. These features lead to improved time management, reduced costs, and more effective sales strategies, ultimately driving higher productivity and customer engagement. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

What I like best about Salesforce Maps is how it enhances field operations by optimizing routes and territory planning. It helps visualize customer locations on a map, making it easier to plan visits efficiently. The route optimization feature saves time and reduces travel costs for sales and service teams. Additionally, it integrates seamlessly with Salesforce, allowing us to access important customer data while on the go. The ability to track field activities and gather real-time insights also improves team productivity and decision-making. Overall, it streamlines our field operations and boosts efficiency. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

One thing I dislike about Salesforce Maps is its complexity in setup and configuration. It can be time-consuming to fully customize maps, territories, and routes to fit specific business needs. Additionally, while it offers great features, the cost can be high, especially for smaller teams or businesses. The interface, though functional, could be more user-friendly, and occasionally, real-time data syncing can lag, which affects field operations. Lastly, integrating it with other tools sometimes requires extra effort and technical expertise. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

Salesforce Maps is solving the challenge of inefficient field operations and disorganized territory management. It helps optimize route planning, ensuring that field teams visit customers in the most time- and cost-efficient way. This leads to reduced travel time and costs, making our operations more productive. Additionally, it provides real-time visibility into field activities, allowing better tracking of team performance and more informed decision-making. By visualizing customer locations on a map, it also helps identify new opportunities and optimize resource allocation. Overall, it enhances both field efficiency and customer engagement. Review collected by and hosted on G2.com.

Mike S.
MS
Minneapolis Community Lead
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

The ui and ux are both super solid especially for a map Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

Frankly it's another Salesforce configuration. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

Salesforce Maps helps solve several problems by providing efficient territory management, route optimization, and location-based insights. It allows sales teams to visualize their customer data on a map, making it easier to identify key opportunities, plan smarter travel routes, and improve time management. This results in more strategic visits, less time on the road, and increased productivity. Additionally, it gives a clear geographical understanding of sales coverage and performance, allowing us to ensure we’re targeting the right areas and maximizing our resources. Overall, it improves decision-making and enhances sales efficiency. Review collected by and hosted on G2.com.

Eduardo G.
EG
Customer Relationship Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Maps?

It is fairly easy to use, and plot our data into a map to make optimized decisions when planning a route to visit our customers. This also serves as a tool to visualize our territory and its oportunities in each region, track our sales, and drill down in depth with layers and shapes. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

Nothing the about the product itself, the only thing I dislike is that I do not know how to use it well enough to exploit its full potential for our org. It does require time to learn and understand how to use it properly. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

It is the best way to visualize our data in a map and plan efficient routes when needed, or use it as a reporting tool to see a list of people in a more visual and interactive way. Great to show in meetings! Review collected by and hosted on G2.com.

Jessica M.
JM
Board Trustee
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

As an admin, enabling salesforce maps was extremely easy. Our reps have been begging for functionality to make visiting their customers easier, but prior solutions just fell short. It was easy to install and our reps love it! Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

The only downside is that it's totally dependent on the data in your system. We have a lot of accounts with PO Boxes for an address, which doesn't accurately show on the map. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

If a rep is visiting another customer, they want to know who else is in the area to make the best use of their time and travel Review collected by and hosted on G2.com.

Gopal K.
GK
Product Owner
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

Salesforce Maps lets users visualize data on a map, helping sales reps and service agents see customer locations, territories, and routes. This geographic context provides actionable insights that are hard to get from traditional lists or reports. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

Salesforce Maps comes at an additional cost, which can be significant, especially for small businesses or organizations already investing heavily in other Salesforce products Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

: Sales teams and field service agents often waste time on inefficient travel routes, leading to increased travel costs, missed opportunities, and reduced productivity. Review collected by and hosted on G2.com.

Bianca Y.
BY
Salesforce Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

Our teams leverage salesforce maps in their daily work while on the road traveling to customers and prospects making their jobs easier and efficient Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

We would love to configure maps to auto populate the map just on the rep's specific territory on login to the salesforce mobile app. Ideally if there were a slack salesforce map app, we would leverage this Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

Salesforce maps is solving the need for field reps to plan and execute their day on the road Review collected by and hosted on G2.com.

Verified User in Manufacturing
TM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Maps?

I recently had the opportunity to use Salesforce Maps and I wanted to share my thoughts on the product. I found it to be an incredibly valuable tool for managing and analyzing our sales territories. The ability to visualize our data on a map made it easy to identify areas of opportunity and plan our sales strategy accordingly. The interface was user-friendly and the integration with our Salesforce data was seamless. Overall, I highly recommend Salesforce Maps to any organization looking for an effective way to manage and optimize their sales territories. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Maps?

Salesforce maps doesnot work for china users. Review collected by and hosted on G2.com.

What problems is Salesforce Maps solving and how is that benefiting you?

Salesforce maps can helps you to track and bring more leads during your planned visit Review collected by and hosted on G2.com.