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Salesforce Government Cloud Reviews & Product Details - Page 2

Salesforce Government Cloud Overview

What is Salesforce Government Cloud?

Redefine how mission and technology intersect.

Salesforce Government Cloud Details
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Product Description

Redefine how mission and technology intersect.


Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Government Cloud Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Bespoke-for-Government"
Specially designed security platform for US government. It provides the security to the public sector customers based in US. Like other salesforce ...
KR
Kyle R.Enterprise (> 1000 emp.)
5.0 out of 5
"It has been the driving force to help enhance the customer experience in our department"
It grants us the ability to help serve the public community through our government entity
Katepalli N.
KN
Katepalli N.Enterprise (> 1000 emp.)
5.0 out of 5
"Most useful and secure"
The user interface and security of the app and connectivity of the various fields.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Salesforce Government Cloud Media

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19 Salesforce Government Cloud Reviews

4.3 out of 5
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19 Salesforce Government Cloud Reviews
4.3 out of 5
19 Salesforce Government Cloud Reviews
4.3 out of 5
G2 reviews are authentic and verified.
Verified User in Government Administration
UG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

This was our PMO's preferred PMS system as well as the system used for a majority of intake and case management. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

This became a real process to develop in when we began standing up forms for certain government programs. Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

I'm not sure what types of problems this is solving at this point as I left the State last week. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

Lots of data at your fingertips! Can use this to connect with plenty of other programs. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

User interface is quite clunky and complicated - can be hard to navigate. Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

Database - holds lots of pertinent info to my job Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

The most useful feature I would say is the great support ecosystem that Salesforce Government provides, with 24/7 support in whatever you might need. From technical questions to how-to questions within the platform. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

I don't enjoy the editing interface as it has a lot of information and can be a little overwhelming to use when first getting used to the platform. If you have already managed another version of the Salesforce platform, then it's gonna be much easier to find your way around it. Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

The most important problem that Salesforce Government Cloud is solving is managing the huge database of civilians, their status in different aspects & processes, as well as better visualization of the general information about the city population. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
EA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

it helps you to create opportunities in it Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

Sometimes you cannot find opportunities that you have created in the past Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

it helps company to track data analyst Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

Pricing is flexible and meets the needs of specific departments/organizations

It integrates very well with different partners

It's available on most devices Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

It does involve a significant amount of training

Contacting and getting technical support may be an issue if you don't know how to do it. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Government Cloud:

Make sure that you clear goals and processes for implementation Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

It's very easy to see all client activity. It allows us to work as a team to see data and trends. It does encourage productivity. Review collected by and hosted on G2.com.

Verified User in Public Safety
UP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

Easy-to-Use, Innovative, Secure, and Fast Solution Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

End users find opening a ticket cumbersome. Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

We were able to streamline our sales pipeline and win more contracts. Review collected by and hosted on G2.com.

Leesa A.
LA
Director of Training and Development
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

Being a cloud base program we really appreciate the access and universal views we can create. With us working in a Government space one of the BIGGEST benefits is the amount of security the program offers. We use all the restriction pieces like the controls of where you can and cannot log in from as well has times the system can be accessed. That feature alone helps the admin team truly manage who has access and when they have access. We also appreciate the ability to create custom objects so your niche needs can be met in more detail. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

Salesforce is constantly growing and evolving. The 2 updates a year make it hard to dislike anything because if you have a recommendation they will consider adding it. Several things we were not happy with like user limits on certain profiles, the updates have addressed and corrected those items. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Government Cloud:

You get what you pay for so be aware you may see other CRMs that are less expensive but the features are not as robust as Salesforce Government Cloud. This program is worth every penny. To set yourself up for success, make sure you have a strong on-boarding team. Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

Being able to have better controls on how to track our clients and their activity has been a huge relief. It's increased our productivity. Internally we have also been able to track our user performance more efficiently. The log-in restrictions helped to keep employees from taking advantage of time by saying they were working from home. We now only allow specific long on times if you are not in a restricted IP address area. Also the procurement management has been a big benefit. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

Salesforce is easy to use and can be conveniently shared. The search feature is a great tool to make finding what you need super quick and efficient. I love the way each section has several different tabs for easy navigation Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

the only negative i may have about this system is that when searching you need to be sure to click the search all button. Once you click that button you will be searching all the sections however, if you dont know to do it, you could be missing information. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Government Cloud:

Salesforce is a great tool to keep everyone connected and on the same page. With hundreds of remote employees, this system has worked great for us. Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

Salesforce is a great to for us to keep the entire company on the same page, each partner has their own tab which list specific state licensing, which can be accessed by each person who needs it. We also keep an exclusionary list of 3rd party vendors who cannot be used or who need additional review. Its a great system for keeping everyone on the same page. Review collected by and hosted on G2.com.

FP
DE UW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Government Cloud?

Its ease of use and being able to keep in communication with colleges. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Government Cloud?

sometimes my setting change and I need to search differently. Review collected by and hosted on G2.com.

What problems is Salesforce Government Cloud solving and how is that benefiting you?

I dont have any problems that need to be solved. I have noticed lots of benefits like watch lists and being able to follow and chat Review collected by and hosted on G2.com.