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Salesforce Field Service Reviews & Product Details - Page 69

Salesforce Field Service Overview

What is Salesforce Field Service?

Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love.

Salesforce Field Service Details
Product Website
Languages Supported
Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,309 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


JC
Overview Provided by:

Recent Salesforce Field Service Reviews

LN
Lluwellyn N.Small-Business (50 or fewer emp.)
5.0 out of 5
"Field Service on the go"
Drive agents making copilot valuable for all field service Consultants well articulated Ke note Customer wants an answer on the spot. Its all abou...
ML
Marisa L.Mid-Market (51-1000 emp.)
4.0 out of 5
"CRM Operations Lead"
works both online and offline, gives field service techs all the information they need when out in the customer home. Gives us ability to update i...
SJ
Siddhi J.Small-Business (50 or fewer emp.)
3.5 out of 5
"Importance of Saleforce Field Service"
The best feature that I love the most is field operation that includes streamline scheduling & management of different works.

Salesforce Field Service Media

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682 Salesforce Field Service Reviews

4.4 out of 5
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682 Salesforce Field Service Reviews
4.4 out of 5
682 Salesforce Field Service Reviews
4.4 out of 5

Salesforce Field Service Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Field ServiceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Telecommunications
ET
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Field Service?

Fully integrated FSM with OSS systems. Online and near real time visibility of field forces Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Automatic scheduler is far from perfect. Optimization engine is unclear how to configure and fine tune. Some how-to whitepapers will be welcome. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Field Service:

Be careful with overexpectations with optimization engine Review collected by and hosted on G2.com.

What problems is Salesforce Field Service solving and how is that benefiting you?

Shortened time to market and time to clear incidents with customer services Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
EC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Field Service?

It works well for scheduling and work force planning for our Field Service team. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Difficulty to configure and find people that can work on the software. Review collected by and hosted on G2.com.

What problems is Salesforce Field Service solving and how is that benefiting you?

Schedule optimization. Cost savings with optimization. Review collected by and hosted on G2.com.