682 Salesforce Field Service Reviews
We just finished implementation and we liked the end to end imlementation on the CRM, CPQ and FSL. The idea of having all of the data to analyze and run the business has been what we loved about this launch. Review collected by and hosted on G2.com.
I think what i did not like is the efffort required to connect the systems and get the data into our ERP system. Would have liked it to be a bit easier to get linkages built. Review collected by and hosted on G2.com.
very helpful and I learn many things about the Salesforce Review collected by and hosted on G2.com.
some i guess is complicated but with the help of community in salesforce Its helps me Review collected by and hosted on G2.com.
Being able to send service appointments to construction workers in the field has been game-changing for our company. Having all the information about where they are, what they're doing, and who they have with them on their crew. The app is easy enough for non-tech-savvy users to navigate while giving techy users the details they need! Review collected by and hosted on G2.com.
There are some limitations on the app that prevent us from making it look and feel exactly the way we want it to. Review collected by and hosted on G2.com.
I'm very excited about all the features and capabilities available and field service able to track work orders track work order task with work order line items have the dispatch capability to watch my people and organize intelligently their schedule. These are just some of the features capabilities and use most. Review collected by and hosted on G2.com.
It does take a good amount of knowledge and technical capability to run in properly into implement Review collected by and hosted on G2.com.
The service appointment scheduling is the most important feature in our business. Being able to see the whole team's schedule at a glance and making manual changes is very helpful. Review collected by and hosted on G2.com.
We would like more customization to the automatic scheduling, so we can schedule our customers to a specific day, then later optimize our technicians' routes for the day. Review collected by and hosted on G2.com.
My favorite functionality is the ability to assign resources for upcoming site visits to better understand resource load, primary customers, and open opportunities. Review collected by and hosted on G2.com.
Field service is a scalable product offering out of the box solutions. However, when customization is required development can become difficult. My least favorite feature is not being able to delete resource skills! Review collected by and hosted on G2.com.
Salesforce Field Service Mobile app is very usefull to acess the data from the mobile and the map featues is also more usefull to acess the customer location and get a customer singnature and also the offline data acess is more usefull for the field service technicians . Review collected by and hosted on G2.com.
Salesforce Field Service is having the limited number of data acess in offline Review collected by and hosted on G2.com.
The ability for us to automate schedule if and dispatching for our Technicians will be instrumental in helping us achieve our CSAT and profitability goals. The ability to input and track asset information will take our customer experience to the next level Review collected by and hosted on G2.com.
Some of the options for our Technicians are hard to adopt due to the naming conventions and order of operations. Review collected by and hosted on G2.com.
We have many technicians who need to view their schedules in advance, request days off, or take on additional work while on the route. Field Service perfectly meets these requirements. Review collected by and hosted on G2.com.
Teaching new users, especially those who aren't very tech-savvy, remains a challenge. Review collected by and hosted on G2.com.
With field service it integrates the most forgotten part of the business. The field people now can see the back office work with customers in the field and understand the project Review collected by and hosted on G2.com.
It can be costly to implement. There are a lot of moving parts including a need to get to the inventory level which most customers in the small and medium market places have not connected to Review collected by and hosted on G2.com.
