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Takes away the stress!
JustCall Video Review
Ideal tool for pre-recorded messages
2,085 JustCall Reviews
Overall Review Sentiment for JustCall
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We have had just a heckin' rough time getting our telephony in Salesforce sorted out. JustCall is the one that actually allows us to review the sales team's calls with ease and speed. The transcription feature is genuinely useful.
Getting it set up was pretty painless, at least at a basic functionality level.
Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues. Review collected by and hosted on G2.com.
Integration works smoothly enough, but some of the features are proving tricky to get talking to other APIs seamlessly. There's a bit of confusion between the SF Integration, the Chrome add-on, and the standalone dialer - but we have a nice system now with integrated pop-up, and the chrome extension.
My sales team is using this every day, and it doesn't strain under the weight.
There are a lot of structures that aren't immediately obvious when you're using the product, that you'll only run into when something stops working.
It's honestly a little janky in places; the amount of things that I need to contact support to do for me, instead of just letting an admin do it? It's not my favorite.
We've actually had a stretch of difficulty with porting in numbers - things that had historically not taken that long, now taking multiple weeks. Review collected by and hosted on G2.com.
If you are looking for a provider that takes API integrations, CRM connections, and automations super seriously, don’t look elsewhere – JustCall is it. Their API platform is incredibly comprehensive, offering endless automation possibilities. You’ll only truly appreciate it once you get your hands on it. If automating tasks through your VOIP system is your goal, JustCall is incomparable! Review collected by and hosted on G2.com.
No AI model in french and also i would develop a little more native features with zoho crm (but still 5x more complete then competitors) Review collected by and hosted on G2.com.
I like that the interface is clear and simple, and I particularly appreciate the fact that SMS was so easy to set up. The voice agent sounds great and is really smart. Review collected by and hosted on G2.com.
One tiny thing I would recommend is giving the users a heads-up about the number porting fee. It is not too expensive, but still it is better to know about a coming charge in advance. Review collected by and hosted on G2.com.
Can't beat justcall when it comes and quality and efficiency. User-friendly which provides me and teammates to do task in the most effective way that can be possible. It enables our clients to make the best use time without any glitch that is possible. I have never seen my colleagues facing any technical problem with justcall and rather it is easy to access when it comes to training new employees. Thankyou justcall for seamlessly soothen the process. Review collected by and hosted on G2.com.
My overall experience with justcall is quite satisfying just one thing I would not say that I dislike rather I would say I don't find it efficient is i don't want to go on multiple tabs to access it will be great if I find everything in one tab. Apart from this I am enjoying my work with justcall, no more further complaints to do, I just love using justcall. Review collected by and hosted on G2.com.
My overall experience with justcall is just amazing. Thanks for providing commendable services in such an easy way. Able to make multiple calls in a go, which is the best thing I can experience. The messages and task management is well organised which provides an easy use. Thanks for the best service,I will recommend justcall to my friends and family for sure. Review collected by and hosted on G2.com.
Just 2 things that I want justcall to improve is problem solving, please give a easily and readily accessible customer support number, although they do have chat option but it is not that feasible when I'm stuck in a situation and I want my problem to be solved instantly. Second thing which I encountered is the quantity of filters, if I am provided with more filters it will save more time by not hustling to open calls on another tab, just one tab is good to go. Apart from this my overall experience with you guys is really appreciating. Review collected by and hosted on G2.com.
I love the call filtering in JustCall, it makes it simple to create daily reports from call sourcing. Also I really appreciate being able to keep all of our text messaging internally organized, throughout all of our various source phone numbers. Also the ability to manage Team Members hours into shifts and mark someone as being Out Of Office or on Vacation is very helpful, and has been utilized frequently. Review collected by and hosted on G2.com.
I wish that the transcription of calls was easier to view from the call filtering page. Right now you have to open a tab, then download the call, and open into a separate window if you want to view the transcription. In CallRail you can immediately view transcriptions of each call when highlighting individual calls, which would be much more convenient. Also it would be nice to see customization options when it comes to Incoming Calls Call-flows, so that you could record a voice for menu options and give the Incoming Callers a Dial-by-number menu that leads to different recordings and routes to different Users/Phone numbers. Review collected by and hosted on G2.com.
The call and call recording function for outgoing and incoming calls is great for me.
It allows me to listen to my conversations with my clients again, which is ideal when I have to call or receive a call from a client but am not able to take notes. It also allows me to keep the recording for my compliance and prove what information was given and what was requested by my client. Review collected by and hosted on G2.com.
My plan is not unlimited, so I have a maximum number of usage minutes, and the system rounds up to the highest minute for each call. For example, when I make a call of 2 minutes and 10 seconds, the system calculates 3 minutes of usage, which means I lose 90 seconds. The maximum usage minutes are reached much more quickly.
It is really not convenient when using the application for short calls. Review collected by and hosted on G2.com.
I really like the fact that its easy to use and input the csv files. I also like that you can easily see your analytics and the predictive dialer is just amazing. I can make up to 10 calls at once. I usually just stay in the 3 to 4 range but you can easily up it to 10. Everything in this dialer is amazing. Review collected by and hosted on G2.com.
The downside is they dont have a number to call if you want some support, you need to use the chat box and sometimes theres no one availble to chat and you have to wait till the next day to be able to get some support. I think if they added a support number that would make this service a 10 Review collected by and hosted on G2.com.
The best part about JustCall is its seamless integration with our CRM, which allows us to manage calls, track conversations, and stay organized effortlessly. The call quality is excellent, and the interface is user-friendly, making it easy to train new team members. Additionally, the ability to handle both inbound and outbound calls with features like call recording and analytics helps improve productivity and performance tracking. Review collected by and hosted on G2.com.
One downside is that the mobile app can sometimes be a bit slow or glitchy, which affects efficiency when making calls on the go. While overall reliable, occasional delays in syncing call logs with the CRM can also be frustrating. Improved functionality in this area would enhance the experience. Review collected by and hosted on G2.com.
The Product works seemlessly for Our Virtual Assistants, which connect with Our Prospective Patients on a daily basis. It allows them to interact with them and provide them with answers to their Questions and schedule visits for them with Our Clinic. They have been very pleased with the reliable nature that the product operates. Additionally, the Product will allow us to also be proactive making outbound calls to our Patients to get them scheduled to revisit our Clinic to assist with their Health issues and needs. Review collected by and hosted on G2.com.
The Free Trial Version did have a couple of issues with a Negative Account Balance, which kept us from utilizing the product for several hours. However, the JustCall Support Team did get the issue resolved and allowed us to continue using the Product. The only other issue was with setting up Our Payment to transition from the Free Trial Subscription to the Paid Subscriptions.That issue as well, was resolved within a total of 24-Hours by the Support Team. Thank you! Review collected by and hosted on G2.com.
