Rocket.Chat Reviews (374)

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Rocket.Chat Reviews (374)

View 1 Video Reviews
4.2
374 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Rocket.Chat for its flexibility and control, particularly valuing the ability to self-host and customize the platform to meet specific needs. The strong focus on security and privacy is also a significant draw, making it suitable for organizations handling sensitive data. However, many reviews note that the initial setup can be complex, which may pose challenges for less technical users.

Pros & Cons

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NT
Nhan T.
Data Scientist
Hospital & Health Care
Enterprise (> 1000 emp.)
"A Super-effective Chat App you can host on your own server"
5/5
What do you like best about Rocket.Chat?

Getting it up and running is absolutely easy and fast. It works smoothly, creates private and public channels for chatting and collaborating efficiently. Super-fast communication too, just like a rocket! Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

No qualms with this one. Its very easy to deploy, has got a great feature-set. is a great interactive tool. Review collected by and hosted on G2.com.

João Carlos C.
JC
João Carlos C.
Cloud Engineer
Mid-Market (51-1000 emp.)
"One of the most amazing software I've ever used"
5/5
What do you like best about Rocket.Chat?

I believe that the ease of installation, using SNAP, Docker or Kubernetes, is one of my strongest points.

But the various features like LiveChat, and integrations with webhooks are very good and simple to install Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

In my view as an administrator, the features related to the Federation are not very useful from my point of view.

It may be something useful for other admins but I believe it is not something so interesting for the vast majority of users Review collected by and hosted on G2.com.

EG
Ederson G.
Mid-Market (51-1000 emp.)
"Tool of great value for our organization"
5/5
What do you like best about Rocket.Chat?

The appearance is quite functional. I like the option to create chat rooms where we can talk with our internal and external collaborators. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I have nothing to complain about him so far. We were just a little upset because a large part of our collaborators did not adopt the tool. Review collected by and hosted on G2.com.

Yasmim S.
YS
Yasmim S.
Senior UX Designer
Small-Business (50 or fewer emp.)
"Rocket.chat rocks!"
5/5
What do you like best about Rocket.Chat?

I have been using Rocket.Chat for a few months now and I am really impressed with the platform. It is easy to use and set up, offers a wide range of features, and is extremely customizable to meet my needs.

One of my favorite things about Rocket.Chat is the ability to integrate it with other tools we already use, like Trello and Google Drive. This helps us keep all our information in one place and streamlines our workflow.

Additionally, Rocket.Chat has excellent customer support. Whenever I've had a question or issue, the support team was quick to respond and offered helpful solutions.

Overall, I would highly recommend Rocket.Chat to any team looking for a reliable, user-friendly communication platform packed with useful features. It truly is one of the best chat solutions available in the market today. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The poor user interface and bugs that keeps going all day long Review collected by and hosted on G2.com.

JH
joao paulo h.
Mid-Market (51-1000 emp.)
"good tool but needs adjustments"
5/5
What do you like best about Rocket.Chat?

practicality, innovative, it brings many conveniences, sends images, groups, very similar to WhatsApp

of a well-built tool Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

it doesn't pop up on the screen when someone sends a message

it should always alert any message from the user like the old spark

but quite usual Review collected by and hosted on G2.com.

Maxim S.
MS
Maxim S.
Ведущий системный администратор
Enterprise (> 1000 emp.)
"Great alternative to proprietary messengers"
4.5/5
What do you like best about Rocket.Chat?

Roket Chat gives me everything I need from a messenger at work. Correspondence is well organized in threads. It is convenient to work with a group of employees using teams. There is a video call. The paid version has excellent integration with Active Directory, users, chats are synchronized with AD. Development is dynamic, many new features are added, developers listen to consumers and work individually. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

There are small bugs that sometimes take a long time to fix. There are no some familiar features from other messengers, for example, select several messages and forward them to another chat. Review collected by and hosted on G2.com.

Eduardo F.
EF
Eduardo F.
Publicação de conteúdo EAD
Mid-Market (51-1000 emp.)
"Amazing, great tool"
5/5
What do you like best about Rocket.Chat?

What I like most about Rocket.Chat is that it's intuitive, because I can find everything I need quickly, the look is very good, and it's constantly being updated. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making othe

I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making other edits such as text color and others.r edits. Review collected by and hosted on G2.com.

JA
Julio A.
Enterprise (> 1000 emp.)
"Challenges, agility, and breaking paradigms."
4/5
What do you like best about Rocket.Chat?

The platform allows customer service to be carried out quickly and dynamically. The ability to send audio and files, in addition to text, greatly aids interaction. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The platform sometimes seems unstable, in the video recording section it does not capture the computer screen. Request comments at the end of the service. And also the impossibility for those attended to view the response on devices different from the one that requested the service. Review collected by and hosted on G2.com.

Gustavo P.
GP
Gustavo P.
Full-stack Developer
Small-Business (50 or fewer emp.)
"It works fine for team work"
2.5/5
What do you like best about Rocket.Chat?

The thing I like the most about rocket chat is the thread system, very helpful Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The downside is that the notification often don't work and I end up missing something important Review collected by and hosted on G2.com.

NR
Nick R.
Small-Business (50 or fewer emp.)
"Rocketchat is taking away key features in version 6"
2.5/5
What do you like best about Rocket.Chat?

We have been a long-time fans of rocket chat. We have installed many community servers for small businesses. Self-hosted chat helps keep important things private. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Version 6 changed key features in Rocketchat. They took away read receipts. Sending a message to someone and not knowing if they received/read it is not communication. Review collected by and hosted on G2.com.