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Rocket.Chat Reviews & Product Details

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Pricing

Pricing provided by Rocket.Chat.

Starter

Free
With One-Time Purchase

Pro

$8.00
1 user Per Year

Rocket.Chat Integrations

(3)
Integration information sourced from real user reviews.

Rocket.Chat Media

Rocket.Chat Demo - Rocket.Chat for mission-critical communications
Bring together messaging, voice, video, critical apps, and AI to keep teams connected and missions protected.
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Rocket.Chat Reviews (368)

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Reviews

Rocket.Chat Reviews (368)

View 1 Video Reviews
4.2
369 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Rocket.Chat for its customization options and security features, which allow teams to tailor the platform to their specific needs while maintaining control over data. Many appreciate its ability to facilitate organized communication through channels and direct messaging, making collaboration efficient. However, some users note that the interface can feel overwhelming for newcomers, which may hinder initial adoption.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
PZ
Small-Business (50 or fewer emp.)
"RocketChat Impressions"
What do you like best about Rocket.Chat?

RocketCHat is available on multiple platforms, including web, desktop, and mobile applications. This flexibility allows users to access their chats and collaborate with their teams from various devices. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Rocket.Chat has a range of features and settings, which can result in a steep learning curve for new users. It may take time for team members to become familiar with the platform and make the most of its functionalities. Review collected by and hosted on G2.com.

Khaila Rica B.
KB
Mid-Market (51-1000 emp.)
"GREAT APP TO COMMUNICATE WITH CO-WORKERS INSIDE THE OFFICE"
What do you like best about Rocket.Chat?

I used this app before in my previous job at one of the call center companies in my place. This app was able to help me communicate with my co-workers inside the office since we are not allowed to use cellphone devices Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

This app is very secure to the point that I still have to ask for approval from the admin before I send the message to my co-worker. It sometimes loads slowly, so i can't use it right away. Review collected by and hosted on G2.com.

Sathya N.
SN
Small-Business (50 or fewer emp.)
"Good UI and easy communication, could be improved a lot"
What do you like best about Rocket.Chat?

Rocketchat offers a simple and open source, that's the best part. Also the pricing is really affordable compared to other products with same feathers. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The user interface is the bad part of rocket chat. Whereas Slack is so much better. Review collected by and hosted on G2.com.

Puneet  Y.
PY
Senior Manager
Mid-Market (51-1000 emp.)
"Omnichannel chat tool to integrate multiple communication channels for support"
What do you like best about Rocket.Chat?

The multiple channels to colloborate helps a lot in wfh environments and makes communication seamless and secure. The APIs enable us to built our apps using the framework of rocket.chat to custom built enterprise level tools. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The learning curve takes time and the UI can be made more simpler with easier reports that are auto shared with company management. Review collected by and hosted on G2.com.

Filipe L.
FL
Head of Technology
Mid-Market (51-1000 emp.)
"An awesome experience for me and my team."
What do you like best about Rocket.Chat?

All the possibilities of integraiton with external tools. Also, the possibility to have a unique place to talk with my team with different channels and people . Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I have some problems with my ios application which logouts everytime i close it. Also, i would like to have video tutorial to pass to my non tech teams to facilitate our work. Review collected by and hosted on G2.com.

NT
Data Scientist
Hospital & Health Care
Enterprise (> 1000 emp.)
"A Super-effective Chat App you can host on your own server"
What do you like best about Rocket.Chat?

Getting it up and running is absolutely easy and fast. It works smoothly, creates private and public channels for chatting and collaborating efficiently. Super-fast communication too, just like a rocket! Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

No qualms with this one. Its very easy to deploy, has got a great feature-set. is a great interactive tool. Review collected by and hosted on G2.com.

João Carlos C.
JC
Cloud Engineer
Mid-Market (51-1000 emp.)
"One of the most amazing software I've ever used"
What do you like best about Rocket.Chat?

I believe that the ease of installation, using SNAP, Docker or Kubernetes, is one of my strongest points.

But the various features like LiveChat, and integrations with webhooks are very good and simple to install Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

In my view as an administrator, the features related to the Federation are not very useful from my point of view.

It may be something useful for other admins but I believe it is not something so interesting for the vast majority of users Review collected by and hosted on G2.com.

EG
Mid-Market (51-1000 emp.)
"Tool of great value for our organization"
What do you like best about Rocket.Chat?

The appearance is quite functional. I like the option to create chat rooms where we can talk with our internal and external collaborators. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I have nothing to complain about him so far. We were just a little upset because a large part of our collaborators did not adopt the tool. Review collected by and hosted on G2.com.

Yasmim S.
YS
Senior UX Designer
Small-Business (50 or fewer emp.)
"Rocket.chat rocks!"
What do you like best about Rocket.Chat?

I have been using Rocket.Chat for a few months now and I am really impressed with the platform. It is easy to use and set up, offers a wide range of features, and is extremely customizable to meet my needs.

One of my favorite things about Rocket.Chat is the ability to integrate it with other tools we already use, like Trello and Google Drive. This helps us keep all our information in one place and streamlines our workflow.

Additionally, Rocket.Chat has excellent customer support. Whenever I've had a question or issue, the support team was quick to respond and offered helpful solutions.

Overall, I would highly recommend Rocket.Chat to any team looking for a reliable, user-friendly communication platform packed with useful features. It truly is one of the best chat solutions available in the market today. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The poor user interface and bugs that keeps going all day long Review collected by and hosted on G2.com.

JH
Mid-Market (51-1000 emp.)
"good tool but needs adjustments"
What do you like best about Rocket.Chat?

practicality, innovative, it brings many conveniences, sends images, groups, very similar to WhatsApp

of a well-built tool Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

it doesn't pop up on the screen when someone sends a message

it should always alert any message from the user like the old spark

but quite usual Review collected by and hosted on G2.com.

Questions about Rocket.Chat? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

MS
Malaika Sterling
Last activity over 4 years ago

Can I use this for personal use, similar to Whatsapp or Telegram?

Patrice B.
PB
Patrice Brissett
Last activity over 4 years ago

Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?

Pricing Options

Pricing provided by Rocket.Chat.

Starter

Free
With One-Time Purchase

Pro

$8.00
1 user Per Year

Enterprise

Contact Us
1 User Per Year
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Rocket.Chat Features
Pop-up Chat
Notifications
In-App Messaging
Customization
Conversation Archiving
Team Inbox
File Sharing
Notifications
Search
Audio Conferencing
Video Conferencing
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Rocket.Chat