Top Rated Rocket.Chat Alternatives
Overall, Rocket.Chat fulfills my requirements for communication solutions. It offers public channels, private channels, direct messaging, integration capabilities through Webhooks, SMS functionality, and a chat widget for websites. The setup process is straightforward, whether using Docker or Ubuntu Snap Review collected by and hosted on G2.com.
Due to Rocket.Chat not being included as a standard app option for one-click installation on most web hosts, setting it up manually becomes necessary. This is in contrast to Slack and Microsoft Teams, which are more readily available as Software-as-a-Service (SaaS) solutions. However, the process of getting Rocket.Chat operational typically demands a higher level of expertise and understanding. Additional steps and configuration are typically involved before achieving a fully functional setup. Review collected by and hosted on G2.com.
Video Reviews
Rocket chat is very basic chat application
332 out of 333 Total Reviews for Rocket.Chat
Overall Review Sentiment for Rocket.Chat
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It is easy to implement, and it provides multiple chat channel's supports which can be used for small group of team or even for a large number of group members, user can easily share information using rocket chat , we are able to share information between groups or team. It can be used frequently multiple times a day for communication or sharing information between teams, its easy to integrate with any application, easily usable with clean user interface. Review collected by and hosted on G2.com.
You cannot attached documents to rocket chat, sometimes chat servers gets crashing which casue outage which cause no access of chat channels to user. Review collected by and hosted on G2.com.
Ease of use definitely, it is very seamless and easy to message the rest of the people in my organization, kinda like a better version of WhatsApp but from a business standpoint, one of the stronger points is also how easy it is to implement, with usages like Docker for deployment. Review collected by and hosted on G2.com.
I think one of the only downsides I have with RocketChat is how sometimes I feel kinda "thrown out in the open" with the features, for a less experienced user of technology it might be hard to grasp some of them, and the UI could do with a more intuitive and streamlined design. Review collected by and hosted on G2.com.
This is an chatting module which is configured on any application by which user can have a chat and communicate without seeing each other. Not only chatting but rocket chat also has the feature to pass photos and videos just like any chatting applications. Review collected by and hosted on G2.com.
It takes much time to load. In an application, if we tap on chat, its takes much time in loading. Sometimes due to loading, chat is not opened and error out. Maybe this is due to low network. This need to be improved. At least chat should be opened in low network and not error out. Review collected by and hosted on G2.com.
It provides control and transparency, especially valuable for organizations that prioritize data sovereignty or specialized workflows. Review collected by and hosted on G2.com.
It limits accessibility for smaller organizations or individuals without a dedicated IT team. Review collected by and hosted on G2.com.
There are a couple of things that I liked about rocket chat while we were using it: the security, the fact that you can limit the features each user can access due to the flexibility of the software. I like the sounds options and the layout of the screen (I only use the web version) I liked the capability to connect to salesforce and include articles. I used it every day to communicate with my team. The It department mentioned it was easy for them to implement Rocket Chat with Okta (internal software) and SalesForce. Review collected by and hosted on G2.com.
I felt that the emoji option was too rudimentary. I didn't like the fact that a new thread (someone responding to your message) would show in a new side window rather than on the same mesage screen (this is a personal like, I'm sure some people like that option) Review collected by and hosted on G2.com.
It is a wonderful customer service tool, with a broad context of service forms through text or voice, even video. Very good service. Review collected by and hosted on G2.com.
I would have liked to have known before, I believe that the advertisements about the tool could be more present. Review collected by and hosted on G2.com.
Rocketchat is simply incredible, in addition to being an omnichannel, it becomes a great orchestrator of information and facilities, the possibility of modifying it by creating and using apps is absurdly incredible. Review collected by and hosted on G2.com.
Nothing is bad, but The documentation Its not perfect Review collected by and hosted on G2.com.
It makes communication with different departments in the company much easier and quicker Review collected by and hosted on G2.com.
Their customer support is not always and takes a few hours to respond to your request or enquiry Review collected by and hosted on G2.com.
What I like most is the convenience and ease of using Rocket.Chat in daily life, without difficulty or server instability. Review collected by and hosted on G2.com.
Sometimes when I use Rocket.Chat on my phone, it has some issues loading conversations or displaying the response box. Review collected by and hosted on G2.com.
A Multichannel/OminChannel Support interface to receive customer contacts Review collected by and hosted on G2.com.
Technical support is very slow, especially in urgent situations.. I updated this my review on november/2023, because I have a big problem: messages by dialog360 (meta) to my rocketchat is duplicated/triplacated randomly.. This problem already has more 1 month and not fixed by RocketChat Staff. I open a ticket but staff is very bad. I use Enteprise solution and had a poor support, I already searching for another solution and will cancel with rocketChat soon. Review collected by and hosted on G2.com.
