Rise Reviews & Product Details - Page 3

I like that Rise is a Canadian company and is able to keep our information on Canadian servers. Review collected by and hosted on G2.com.

Rise doesn't offer many of the features that I had come to expect from an HRIS. There is no document signing, it's difficult to set up specialized reporting structures, it's hard to find employee salary info in once place. It's just lacking. Review collected by and hosted on G2.com.

Automation with amazing support! Easy enough for a newbie like myself, and whenever I had a question, they resolved it. Review collected by and hosted on G2.com.

I can't think of anything! It was hard to get a hang of it, but that was because I didn't understand Payroll to start with, but Rise helped me overcome both of those Review collected by and hosted on G2.com.

I absolutely had to leave a review for the incredible service from Rise. The website is intuitive and user-friendly. When you first sign up, you can enroll in a free Webinar where they walk you through setting up. I am just amazed at the helpful, quick, and friendly service I receive. This truly is an example of a superior business.

The service is free when you have fewer than 20 employees, but I am certain that once my business grows I will stay with them, I highly recommend using Rise for all your payroll needs.

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was bit tricky as a new user to know what to do. the webinar was helpful but was very quick. Review collected by and hosted on G2.com.

The service desk people are very knowledgeable and helpful when you need them. The system itself works quickly and I am able to complete my payroll (15 people) within about 10 minutes. The reporting is more than adequate for my business analysis needs. Review collected by and hosted on G2.com.

Some of the Payroll instructions can be a bit confusing but the help desk people are able to help me choose the best one in the event I am unsure. Review collected by and hosted on G2.com.

The product is easy to use with capability to add new users and custom pay types and pay periods. There is flexibility and is a stable product. A bit user unfriendly in some ways including the need to manually enable email notifications for each employee. Biggest downside is that there is no direct integration to QBO or Xero despite the fact that this was a selling feature during the sales process. All things considered though, it's a good product on the market given the price. Review collected by and hosted on G2.com.

It does not directly integrate with QBO or Xero. Review collected by and hosted on G2.com.

At the end of the day, Rise solves a problem and allows us to do our payroll quickly and without much hassle. We're grateful we found Rise, and we'll certainly be sticking with them for the foreseeable future, as they're solving a real problem we had. Review collected by and hosted on G2.com.

Rise's system is a bit complicated, which is unavoidable to some degree when doing something complex like payroll, so there's a learning curve involved. That said, Rise does a good job of walking you through the process in length. Review collected by and hosted on G2.com.

The setup for new employees is simple. The helpline (online and by phone) is very friendly and helpful when it comes to asking for help. Review collected by and hosted on G2.com.

I have ran into various issues when Rise is giving us wrong information on certain payroll treatments. I would expect Rise to provide us with payroll support, including how to calculate vacation pay etc. There are times when I feel like I had to do the research on my side and then educate Rise on how to put the calculation together. Review collected by and hosted on G2.com.

I like the easy data input, which resembles a spreadsheet style layout (great for finance folks!), the system is easy enough to use (simple logics, easy formulas for new codes), I also like the email statement delivery (better than paper statement of earnings or logging into other services, or even the website itself to get statements), and I also like the ease of reporting - I can easily design reports or request help, and their team is friendly and easy to work with, should I have any requests.

I also love their fee structure. It's simple without all the nickel and diming that is so prevalent with other providers. Review collected by and hosted on G2.com.

Not a lot to gripe about. I wish it was simple enough to get the regular journal entries for our payroll without bugging their team all the time for it. Review collected by and hosted on G2.com.

Better than manual process. Even with its clunky interface, Rise still saves time over using PDOCs. Review collected by and hosted on G2.com.

Clunky interface, disinterested support. I've put in tickets and made feature requests that haven't been implemented in years. I get a notification at midnight right before payroll data is due at 10am. If I'm asleep before I get the notification, I have to rush in the morning to get it done. I can view my payroll reporting schedule in Rise, but can't export it into my calendar so that I get earlier notifications. I've suggested/requested letting the user specify when they get the notification and calendar export but after asking for it for a year and a half, I don't expect it to happen. Review collected by and hosted on G2.com.

From the sales demo, to the onboarding, everything went amazingly smooth and seamlessly. Moving payroll over to another company would seem daunting; however, not with Rise's amazing onboarding. Hub/Time Off is super easy to use and requires little, if any change management. Rise's payroll system is a lot more modern than ADP's. Review collected by and hosted on G2.com.

So far, nothing. We had some early requests into adding "Days in lieu" and it has already been completed and is read to roll out. Review collected by and hosted on G2.com.