Rilla Pros and Cons

These guys killed it at TOP-REP, Garrett had an amazing presentation and was incted Helpful to us as we look to integrate Rilla into our small construction company! HIGHLY RECOMMEND! Review collected by and hosted on G2.com.

Nothing. I was thoroughly impressed with their software and how well it works. Review collected by and hosted on G2.com.

The software allows managers and coaches to evaluate real-time data off their staff. This allows insight into training, information retention, customer service, and provides training opportunities for reps and managers. Review collected by and hosted on G2.com.

It can be addictive! While this software allows us to work directly inside of each appointment, managers would do well to still find time to meet face to face. Review collected by and hosted on G2.com.

We have been using Rillavoice for three months and it is simply dynamic. The opportunities for coaching our sales reps are seemingly endless. New reps are learning faster. Experience reps are held accountable to the process. Customer complaints can be reviewed and addressed more effectively. The company is protected against fraud claims. Successful reps can be used as an example for others.

Also, the Rillavoice team has been extremely responsive and helpful with onboarding, training, support, and assistance as we continue to use the software. Review collected by and hosted on G2.com.

The setup process for us was a lot. Getting the sales script mapped to the AI correctly took a lot of review. Make sure you allow plenty of time for onboarding and training for not only sales reps, but also managers to understand how to interpret all the data.

Also, it's important for sales reps to fully understand the value of the software. If they are unwilling to record or engage the software, it doesn't have much value. It's much easier for newer employees to adopt the program than existing employees. Existing employees tend to be more resistant to change. Review collected by and hosted on G2.com.

What I like best about Rilla is it created more time for me as a manager to be more productive. Saves time from driving around and doing ride-alongs, where I can do them right from my desk now and listen to every consultant on a day to day basis. Many cool features allow them to interact with each other's calls. If someone on the team is struggling with an objection, they can go to another employee's call, hit search and type in their objective and see what they can do differently as they listen to other teammate's calls. Rilla, also does weekly check-ins to see how we are doing with the software and any help I need. Review collected by and hosted on G2.com.

One thing that I dislike is on is the translation in the script between the customer and comfort consultant. It all blends in so if your not listening and just reading you cant tell the difference. Review collected by and hosted on G2.com.

Rilla gives you back that control when you think the sales team is getting the best of you. Not only can you listen to the rep inside the home, but you can quickly decipher what the rep did well and what not so much. Business is a numbers game, and now I have the numbers.

I enjoy comparing how reps handle specific objections or rebuttals quickly. So not only can my team learn faster, but they are motivated when they see how small percentages of improvement make big gains in their wallets. Review collected by and hosted on G2.com.

That I can't turn on the record button for a sales rep to make sure it's on when in the home. Review collected by and hosted on G2.com.

Rillavoice is used by the outside sales team at my company to identify areas of improvement during the customer interaction. Its most important feature is identifying which topics of interest were covered and which areas were lacking in coverage during a consultation.

Rillavoice shares your interactions, statistics about them, and more data with you and your managers. I would definitely recommend this to other businesses that deal directly with other businesses or consumers to sell any product. Review collected by and hosted on G2.com.

The voice recognition and transcription could be improved.

The app doesn't currently differentiate between parties when there are multiple customers or multiple sales reps.

Rillavoice only recognizes English and it would be helpful to add more languages. Review collected by and hosted on G2.com.

I am able to review my sales team, give them valuable feedback on each appointment without leaving my office. My team is also able to review their own appointment Review collected by and hosted on G2.com.

If you do not have access to the internet it will not work. Review collected by and hosted on G2.com.

Rillavoice provides same day feedback through playback, transcripts, and speech rates. Rillavoice also matches your true presentation to script expectations and provides a score. There is also a feature that shares where you measure against the top reps and that helps to keep you motivated. Review collected by and hosted on G2.com.

When I receive a call, the recording pauses and I tend to forget to go back and resume the recording. Maybe a reminder can pop up after the phone call to resume or stop the recording. Review collected by and hosted on G2.com.

The ability to coach sales reps based on their actual experience in the home . Review collected by and hosted on G2.com.

It's been tremendous , can't think of a negative. Review collected by and hosted on G2.com.

RILLAVOICE app is an absolute game changer for any business looking to improve their in-store customer experience. The App interaction is intuitive and frictionless.

The artificial intelligence speech analytics technology provides unparalleled insights into customer interactions and employee performance. The user-friendly interface makes it easy to track key metrics and identify areas for improvement. I was blown away by the accuracy and depth of the data provided. It is amazing how this app can accurately capture customer sentiment and provide actionable insights to help drive positive change and improve sales results. Overall, I highly recommend RILLAVOICE to any business looking to enhance their customer experience and take their in-store operations to the next level. Review collected by and hosted on G2.com.

I can't think of anything at this point that has generated any friction. Honestly there are no downsides that I can remember. What in the beggining was a point of attention, the portuguese language, was improved in no time. Review collected by and hosted on G2.com.